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Cancel CMHK
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Cmhk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cmhk: Easy Method
What is Cmhk
Service overview
China Mobile Hong Kong (CMHK) provides mobile services, data plans and eSIM options aimed at a variety of users, including visitors and long‑term customers.
CMHK markets plans such as CMLINK in Singapore through third‑party channels and local resellers; offerings may include large data bundles and roaming features.
Where Cmhk is sold
CMHK services can be purchased via CMHK’s website/app, local reseller platforms in Singapore, or app stores (Apple App Store / Google Play) when offered as digital subscriptions.
Purchase channel affects how you cancel and whether refunds are handled by CMHK or by the app store provider.
How to cancel Cmhk
Cancel if bought via App Store or Google Play
- Open your Apple or Google account subscription management and cancel the CMHK/CMLINK subscription there.
- Do not rely on CMHK customer service to stop recurring billing for App Store/Google Play purchases; the store controls the subscription.
- If you cancel in time you normally keep access until the end of the current billing period.
Cancel if bought via CMHK web/app or reseller
- Log in to the CMHK web portal or app and use the account or subscription cancellation function, if available.
- If no online option, send a clear cancellation request through the reseller’s or CMHK’s accepted channels (in‑app message, email or registered mail) and keep proof.
- Expect the cancellation to be processed upon request and service to typically end at the end of the current billing cycle.
What happens when you cancel
Access and service end
For app‑store subscriptions you normally retain access until the paid period expires after cancellation.
For CMHK direct subscriptions the service typically continues until the end of the current billing cycle and then stops.
Billing and final charges
Recurring charges stop after cancellation is processed, but CMHK’s terms may permit final usage fees or outstanding contract charges.
Prepaid credit on SIMs is usually not returned; exceptions apply only where the SIM or voucher was faulty before use.
Will I get a refund?
General refund policy
CMHK’s publicly available terms do not guarantee refunds for voluntary cancellations or unused prepaid credit.
Refunds are generally not provided unless required by law or due to defective/mis‑sold products.
Exceptions and app store purchases
- If you purchased via Apple or Google, refunds (if any) follow the store’s refund policies and are handled by Apple/Google.
- Prepaid SIM credit is usually non‑refundable unless the SIM/voucher was faulty before you used it.
- Keep evidence and request a written decision from CMHK if you seek an exception for refunds.
Cmhk plans and pricing
Overview of available Singapore pricing
Below are CMLINK mobile postpaid plans available in Singapore (prices in SGD). Use this table for quick comparison of core offers.
These plan entries are drawn from verified pricing data for CMLINK in Singapore.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| CMLINK 200 GB plan | S$7.70 | monthly | 200 GB data, 5G+ access, 10 GB local data add‑on for $5/month |
| CMLINK 300 GB plan | S$10.10 | monthly | 300 GB data, 5G+ access, 10 GB local data add‑on for $5/month |
| CMLINK 400 GB plan | S$15.00 | monthly | 400 GB data, 5 GB roaming CHN/HK, 20 GB APAC roaming |
| CMLINK Unlimited plan | S$31.10 | monthly | Unlimited talktime, roaming data benefits (amounts vary) |
| CMLINK 6 GB + 10 GB plan | S$10.00 | monthly | 6 GB + 10 GB local promo, 100 mins local, 100 mins IDD, 100 SMS |
| CMLINK 30 GB + 40 GB plan | S$18.00 | monthly | 30 GB + 40 GB local promo, 300 mins local & IDD, 300 SMS |
| CMLINK 60 GB + 40 GB plan | S$28.00 | monthly | 60 GB + 40 GB local promo, 400 mins local & IDD, 400 SMS |
| CMLINK 100 GB plan | S$40.00 | monthly | 100 GB data, 500 mins local & IDD, 500 SMS |
Your consumer rights in Singapore
General guidance
Consumer protections and remedies in Singapore differ from Hong Kong; this guide does not provide legal advice.
If you believe a product or service was misrepresented, defective or not provided as promised, you may have remedies under Singapore law.
Practical steps for Singapore residents
- Check CMHK’s terms and the reseller or app‑store policy that applied to your purchase.
- Contact the seller first, keep all evidence, and escalate to local consumer agencies if unresolved.
- For formal disputes consider filing with the Consumers Association of Singapore (CASE) or a small‑claims venue.
Customer experiences
Positive reports
Some users report good network coverage and fast download speeds for CMHK’s CMLink eSIM in Hong Kong, including reliable access and ~100 Mbps speeds in busy areas.
These positive comments come from community forum posts describing satisfactory data performance in certain locations.
Negative reports
Other reviewers on platforms such as Trustpilot and forums describe issues like misleading plan descriptions, activation failures and poor customer support.
Complaints include missing advertised coverage (mainland/Macau), intermittent connectivity, and slow responses from customer service.
Documentation checklist
What to collect before you cancel
- Account name, phone number, subscription/order number and purchase receipt.
- Screenshots of plan details, billing statements and any in‑app purchase confirmations.
- Customer service chat logs, emails, and timestamps of calls or support tickets.
Proof to keep after you cancel
- Cancellation confirmation from CMHK or app store and any reference numbers.
- Registered mail receipt if you sent a written cancellation request.
- Record of any refunds or final invoices issued after cancellation.
Common mistakes
Assuming app store cancellations are handled by CMHK
Example: A user asks CMHK support to stop an App Store subscription but the subscription stays active because the user must cancel via Apple.
Always cancel directly in the App Store or Google Play subscription settings for those purchases.
Not keeping proof of cancellation
Example: Cancelling by phone without a follow‑up email or confirmation can lead to continued billing disputes.
Always request and save written confirmation, or send a registered mail cancellation and keep the receipt.
Comparative recap
Quick channel comparison
The table below summarises cancellation and refund likelihood by purchase channel for quick reference.
| Purchase channel | Typical refund likelihood | Key cancellation step | Period |
|---|---|---|---|
| Apple App Store / Google Play | Handled by store; CMHK does not process | Cancel via Apple/Google subscription management | monthly |
| CMHK web portal / CMHK app | Low - refunds not guaranteed; exceptions for defects | Cancel in account settings or send written request to CMHK | monthly |
| Prepaid SIM / voucher | Usually non‑refundable unless faulty before use | Request refund and provide proof of faulty SIM/voucher | monthly |
After cancelling
Follow‑up actions
Confirm you received written cancellation and check that no further recurring charges appear on your card or account.
If charged after cancellation, contact your payment provider and retain all correspondence as evidence.
Helpful official links
- Cancellation template and advice (Postclic)
- Cooling‑off guidance (OFCA) - Hong Kong regulator
- Consumer guidance on online retail (Consumer Council Hong Kong)
- Local CMLINK plan overview (mobileplans.sg)
Address
Primary contact address
Send written cancellation requests or registered mail to the CMHK address below when required by your reseller or for formal notices.
Use a tracked method and retain a copy of the letter and postage receipt.
CMHK mailing address
Level 20, Tower 1, Kowloon Commerce Centre, No. 51, Kwai Cheong Road, Kwai Chung, New Territories, Hong Kong