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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Fido service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fido: Easy Method
What is Fido
Overview
Fido is a Canadian mobile-service provider offering postpaid and prepaid mobile plans and account management through its website and app.
Its services, billing rules and customer-support channels are governed by Fido/Rogers policies described on the official support pages.
Where this guide applies
This guide explains how Fido account cancellation works and what to expect if you are handling a Fido account while located in Singapore.
Because Fido is a Canadian provider, some operational details (billing, refunds, addresses) follow Fido’s Canadian procedures rather than Singapore telco rules.
How to cancel Fido
Main cancellation routes
Fido requires customers to contact customer service to cancel mobile services; cancellations cannot be completed entirely online or through the app.
Prepare your account information and follow the steps below when you call.
Step-by-step cancellation steps
- Call Fido customer service and request cancellation - have your account number, billing name, and security info ready.
- Confirm the exact cancellation date and ask how the final bill will be calculated (prorated charges, device subsidy balance, unbilled charges).
- Request written confirmation of the cancellation and a reference number; ask how and when any refund will be issued.
- If you cannot reach an agent, you can often port your number to another carrier; porting out typically closes the Fido line.
What happens when you cancel
Billing and final statement
Your final bill is generated at the next billing date and will include any remaining service fees, unbilled charges (roaming, overages) and any device subsidy balance.
Fido My Account remains accessible for 12 months after cancellation to view and pay the final bill.
Service access and data
Service stops on the cancellation date agreed with Fido. Any voice, data or SMS access tied to the line will end at that time.
If you port your number out, the port usually completes the line closure with the original provider.
Will I get a refund?
Refund types and timing
If you have a credit balance or a prorated refund, Fido issues refunds back to the original payment method (credit card or bank) within about 5 business days.
If the refund must be issued by cheque (for cash or debit payments), expect mailing times of roughly 3 - 4 weeks.
Exceptions and important notes
Fido does not advertise a 14-day statutory cooling-off period for full refunds; refunds are prorated based on usage and billed obligations when you cancel mid-cycle.
If a refund does not appear, contact Fido support and retain cancellation confirmation and final-bill references to request manual processing.
Fido plans and pricing
Where to check current prices
Do not rely on third-party summaries for up-to-date pricing. Check Fido’s official website for current plans, promotions and device offers.
For plan details and billing questions, consult Fido’s support pages linked below.
What this guide does not cover
This guide does not list or guess prices for Singapore or other markets. If you need plan costs or availability, contact Fido directly or view official plan pages.
Pricing and promotions can change, so always verify before making decisions based on cost.
Your consumer rights in Singapore
General guidance
If you are in Singapore and dealing with an overseas provider, note that local consumer-protection rules may not automatically extend to foreign companies.
You should confirm whether any local cooling-off or distance-contract rights apply to the specific purchase or subscription you made.
Where to get local help
If you believe a Singapore consumer-rights rule applies or you need dispute assistance, contact your local consumer-protection organisation for guidance.
Keep records of communications, receipts and cancellation confirmations so local advisers can help you evaluate options.
Customer experiences
Positive reports
Some customers report successful port-outs to other providers that effectively closed their Fido accounts without prolonged contact issues.
These successful ports are commonly cited as a practical workaround when direct cancellation is difficult to achieve.
Negative reports
Other customers have reported difficulties reaching agents, long hold times, disconnected calls and inconsistent information from representatives.
Some users described needing workarounds - such as specific chatbot prompts or escalation - to get cancellations processed.
Documentation checklist
Identity & account proof
- Account number and account holder name.
- Government ID or other ID used when the account was created (if requested).
- Recent bill showing the billing cycle and outstanding amount.
Cancellation & refund records
- Written cancellation confirmation or reference number from Fido.
- Screenshots or transcripts of chat / call reference if provided.
- Bank/credit card statements showing payments and any refunds received.
Common mistakes
Assuming online cancellation is possible
Many customers expect to cancel via app or web but find Fido requires a phone call for service termination.
Not confirming the required channel causes delays, so always check the official support page before attempting cancellation.
Not confirming final charges and refunds
Another frequent error is failing to request clear details about the final bill, unbilled charges, device balances and refund method.
Without confirmation, customers can be surprised by prorated fees or by refunds sent by cheque instead of card.
Comparative recap
Quick comparison
The table below summarizes key outcomes when you cancel or port out a Fido line.
How to read this table
Use the table to compare immediate effects, billing results and typical timelines for each action.
| Action | What happens | Period |
|---|---|---|
| Call Fido to cancel | Service ends on agreed date; final bill at next billing date; prorated refunds processed per Fido policy. | monthly / annual (no price listed) |
| Port number to another provider | Port usually closes the Fido line; final billing still applies; porting can be faster when cancellations are difficult. | monthly / annual (no price listed) |
| No action (abandon account) | Unpaid balances may persist; account remains accessible for 12 months to view/pay final bill; no automatic closure. | monthly / annual (no price listed) |
After cancelling
Follow-up actions
Keep your cancellation confirmation and monitor your bank or card for refunds as promised by Fido.
Check Fido My Account (still available for 12 months) to download the final bill and payment history.
Helpful official links
Contact and cancellation guidance: Fido - Contact before cancelling your services.
Final-bill refund information: Fido - Final bill and refunds.
Address
Mailing address for written requests
If you need to send a signed written cancellation or registered letter, use the Rogers Communications address below.
Rogers Communications Inc., 333 Bloor St. E., Toronto, ON M4W 1G9, Canada.
Keep records
Send written cancellations by registered mail if you require proof of delivery, and retain copies of any letters and tracking details.
Always document calls, dates and names of agents when you complete cancellations by phone.