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Cancel GLOBE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Globe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Globe: Easy Method
What is Globe
Overview
Globe is a major mobile and fixed-line service provider based in the Philippines offering prepaid and postpaid mobile plans, roaming bundles and business services.
Services include postpaid accounts, prepaid roaming packs for destinations such as Singapore, and app-based subscriptions managed through app stores.
Who this guide is for
This guide is written in English for users in Singapore who need to cancel Globe services (roaming packs, app subscriptions, or Philippine-based accounts) or want practical next steps after cancelling.
It summarizes verified cancellation channels, typical outcomes, pricing for Singapore roaming packs, and common consumer issues to watch for.
How to cancel Globe
Postpaid mobile account cancellation (Philippines)
- Use the GlobeOne app: open the app, go to Help, and follow the termination request process.
- Contact Globe via Facebook Messenger and request account termination; retain message screenshots.
- Call Globe’s 211 hotline (or the local equivalent) to request termination - allowed only if you are off-contract and all balances are settled.
- Note: termination while still under contract may trigger pre-termination fees.
In-app and roaming subscription cancellation
- For GlobeStudio or other app-based subscriptions, cancel through your App Store (iTunes) account if on iOS, or through Google Play / Android settings on Android devices.
- App-store cancellations typically stop automatic renewal but allow access until the end of the paid subscription period.
- For prepaid roaming packs (e.g., GoRoam), cancellations are usually not applicable mid-activation - check the pack terms before purchase.
Business / GlobeTel Singapore services
- GlobeTel reserves the right to immediately cancel business or internet services for policy violations; in such cases advance notice may not be provided.
- If you have business service queries, contact the business support channel provided when you subscribed.
What happens when you cancel
Timing of termination
Termination of postpaid accounts generally takes effect at the end of the current billing cycle. Your account remains active until that date.
For app-store managed subscriptions, cancellation prevents renewal and takes effect after the current subscription period ends.
Service access and billing
Services typically remain usable until the effective termination date; billing may continue through that date.
If you cancel while under contract, pre-termination fees or outstanding balances may still be charged and must be settled.
Will I get a refund?
Globe policy on refunds
Globe's published terms indicate refunds are generally not provided for unused portions of paid subscriptions or plans.
Expect that unused days or leftover data from paid subscriptions are typically non-refundable.
Exceptions and practical notes
- Refunds appear discretionary and are not guaranteed by Globe’s standard terms.
- User reports indicate refund processing can be delayed or disputed; keep documentation and follow up if you expect a refund.
Globe plans and pricing
Roaming pricing (Singapore)
Below are Globe prepaid roaming and roaming-surf bundle prices for Singapore based on verified pricing data.
Prices shown are per activation or per period as indicated.
| Plan | Price | Period | Features |
|---|---|---|---|
| GoRoam Singapore 1 GB | S$7.50 | Per activation | 1 GB all-access data |
| GoRoam Singapore 5 GB | S$15.00 | Per activation | 5 GB all-access data |
| GoRoam Singapore 10 GB | S$25.00 | Per activation | 10 GB all-access data |
| Roam Surf 499 (Singapore) | S$12.48 | 24 hours | All-access data for 24 hours + 10 minutes free incoming/outgoing calls to all networks |
Your consumer rights in Singapore
General advice for Singapore residents
Singapore consumers have access to local consumer-protection channels and dispute-resolution bodies; these can help if you face unresolved billing or service issues.
Keep in mind that Globe is a Philippine provider; jurisdiction and remedies may differ from domestic Singapore telecom providers.
Practical steps to protect your rights
- Keep clear records: contract, receipts, cancellation confirmations and screenshots of chat messages.
- If billed incorrectly, raise the dispute with Globe first, then escalate to your local consumer body if unresolved.
Customer experiences
Summary of verified review themes
Public reviews show a high proportion of negative feedback about billing, customer support and account handling for Globe services.
Common complaints include billing for non-working services, difficulties with cancellations, and slow or unclear dispute resolution.
Sources and user reports
Trustpilot hosts numerous customer complaints about billing and customer service; read recent entries to understand common issues.
For app-store subscriptions, most problems relate to misunderstandings about cancellation timing (access continues until period end).
Documentation checklist
Essential documents to prepare
- Account number and exact service name (postpaid or prepaid).
- Recent bill showing outstanding balance (if any).
- Government ID or other identification used for the account.
- Proof of payment if you already paid the final bill.
Supporting evidence
- Screenshots or copies of cancellation requests and confirmation messages.
- Chat transcripts or Messenger threads if you used online support.
- Authorization letter if a third party will handle termination on your behalf.
Common mistakes
Not settling balances before requesting cancellation
Many users assume cancelling stops all billing immediately. If balances remain or you are under contract, charges and penalties may still apply.
Always confirm account balance and contract status before submitting a termination request.
Relying only on verbal or unofficial confirmations
Not obtaining written confirmation (email, app message or reference number) leads to disputes and ongoing bills.
Always keep a dated, written confirmation of the termination request and effective date.
Comparative recap
Quick comparison of cancellation channels
Use the table below to pick the right cancellation channel based on your service type and urgency.
| Method | Best for | When it takes effect | Notes |
|---|---|---|---|
| GlobeOne app (Help) | Postpaid account holders in the Philippines | End of current billing cycle (generally) | Keep screenshots of the request and confirmation |
| Facebook Messenger | Remote cancellation requests and evidence trail | End of current billing cycle (generally) | Save conversation transcript as proof |
| Call 211 | Immediate spoken request for Philippine postpaid | End of billing cycle; only if off-contract and settled | Request a reference number and email confirmation |
| App Store / Google Play | GlobeStudio and in-app subscriptions | After current subscription period ends | Cancel via your device account to stop renewals |
| Business / GlobeTel | Business internet and enterprise services | May be immediate for policy violations | Provider can cancel immediately for AUP breaches |
After cancelling
What to monitor
Check your final bill and bank/credit statements for any continuing charges for at least two billing cycles after cancellation.
Retain all confirmation messages and any final invoices for future disputes.
Where to get more information and help
- General cancellation how-to and consumer-oriented advice: Postclic cancellation guide.
- App-subscription terms and cancellation via app stores: GlobeStudio terms of use.
- Read user feedback on service and complaint patterns: Globe reviews on Trustpilot.
Address
Globe corporate address (for formal letters)
The Globe Tower, 32nd Street corner 7th Avenue, Bonifacio Global City, Taguig City, Metro Manila, 1634, Philippines.
Practical note on using the address
Formal termination letters can be sent to the corporate address if you prefer paper records, but Globe’s preferred channels are digital (app, Messenger) and telephone.
When mailing, include your account number, contact details and copies of identity documents; keep delivery proof.