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Cancel HEY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Hey service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hey: Easy Method
What is Hey
Service overview
Hey is a subscription email service that combines a private inbox, tools for managing messages, and apps across platforms. It focuses on privacy features, organization tools, and a modern interface.
Who uses it
Individuals and small teams use Hey for personal and custom-domain email with features like aliases, workflows, and built-in privacy protections. Plans are billed in USD and include web and native apps.
How to cancel Hey
Cancel on the web (official method)
- Sign in to the Hey web app at the account area (app.hey.com/accounts).
- Go to Billing & Invoices and choose either to cancel the subscription (keeps access until the paid period ends) or to close your account immediately (loses access instantly).
- Account data is retained for 30 days before permanent deletion; choose carefully if you want immediate closure.
Cancel on iOS (App Store)
- iOS subscriptions purchased in-app are managed through your Apple ID.
- Open your Apple ID subscription settings to cancel; deleting the Hey app does not cancel the subscription.
- For App Store refunds or disputes, use Apple's support and refund flow.
Cancel on Android (Google Play)
- Android subscriptions purchased in-app are managed through Google Play.
- Open Google Play > Subscriptions to cancel; deleting the app does not cancel the subscription.
- For Google Play refunds or disputes, use Google Play’s refund process.
What happens when you cancel
Access after cancelling
If you cancel a web subscription using the "cancel subscription" option, you keep access until the paid period expires.
If you choose to close your account immediately, access is removed instantly and you cannot sign in.
Data retention and deletion
HEY retains account data for 30 days after closure before permanent deletion, giving a short window to recover a closed account.
Make sure to export or save any important messages before closing if you need them beyond the retention window.
Renewals and billing
Subscriptions renew according to the billing cycle selected at purchase (web annual or IAP cycles on platforms).
For web renewals you disagree with, you can contact HEY support to request a refund (see refund section below).
Will I get a refund?
General in-app purchase policy
- Generally, in-app purchases (IAP) are final and non-refundable; HEY follows platform and its own Terms of Service for IAPs.
- No credit or partial refunds are typically provided for partially used subscription periods purchased via Apple or Google.
Exceptions and requests
- Some exceptions exist: EU/EEA consumers have a 14-day statutory right of withdrawal for digital services.
- If your account recently renewed via the web, you may request a refund by contacting HEY support from your backup email and explaining the situation.
How to request a refund
For App Store or Google Play purchases, use the platform refund processes (Apple or Google Play support).
For web renewals, contact HEY support from your backup email and include the transaction date and receipt; HEY may consider recent renewal refund requests.
Hey plans and pricing
Available plans
| Plan | Price (USD / approx SGD) | Period | Features |
|---|---|---|---|
| HEY for You (personal) | USD 99/year (≈ S$132.66/year) | annual | @hey.com address; calendar; workflows; apps (web/mac/windows/linux/iOS/Android); spy-pixel blocking; 100 GB storage; HEY World blog |
| HEY for Domains (custom domain) | USD 12/user/month (≈ S$16.08/month); first user USD 10/month (≈ S$13.40/month) | monthly | Everything in HEY for You except @hey.com and blog; custom domain email; multi-user billing/management; thread sharing; private comments; aliases |
Notes on billing
HEY bills in USD only. SGD amounts above are approximate conversions and intended as guidance.
Local taxes (such as GST) may apply on top of the USD price depending on region and payment flows.
Your consumer rights in Singapore
Local legal context
Singapore does not provide the same statutory 14-day digital withdrawal right as the EU/EEA for all digital services.
Consumer remedies in Singapore depend on contract terms, platform rules, and general consumer protection laws applicable to defective or misrepresented products.
Platform and merchant rules
- For App Store purchases, Apple’s refund and dispute process applies.
- For Google Play purchases, use Google Play’s refund process.
- For web purchases, HEY’s cancellation and refund policies govern outcomes; you may contact HEY support about recent renewals.
Practical advice for Singapore users
Keep receipts and transaction dates for any refund requests, and contact the platform (Apple/Google) first for IAP refunds.
If you purchased via the HEY website, contact HEY support from your backup email to raise a refund or account issue.
Customer experiences
Positive feedback
Many users praise HEY for a clean UI, faster email workflows, decluttering tools, and helpful native apps on mobile and desktop.
Reviewers report that features like privacy protections and focused inboxes can save time and improve email experience.
Negative feedback
Some users report painful billing experiences or unexpected charges and say cancellation felt difficult in some cases.
Other common complaints include search limitations (partial/fuzzy match issues) and missing undo for certain actions like marking Done.
Documentation checklist
What to prepare before cancelling
- Account email and sign-in method (web, Apple ID, or Google Play).
- Transaction receipt or payment date for the most recent charge.
- Backup email address registered on the account (used for support requests).
What to include when contacting support
- Clear statement of the request (refund, cancellation, account recovery).
- Order/transaction ID, date, and payment method.
- Any screenshots or receipts demonstrating the issue.
Common mistakes
Deleting the app thinking it cancels the subscription
Removing the Hey app from your phone does not cancel subscriptions bought through the App Store or Google Play.
Always cancel the subscription in your Apple ID or Google Play account, or via the Hey web Billing & Invoices page for web purchases.
Expecting automatic refunds or missing the platform rules
Many users expect a refund after cancelling; platform rules (Apple/Google) and HEY’s Terms of Service generally make IAP charges final.
If you renewed on the web and want a refund, contact HEY support promptly from your backup email - delays reduce the likelihood of a refund.
Comparative recap
Quick comparison overview
| Platform | How to cancel | Refund route | Access after cancel |
|---|---|---|---|
| Web (hey.com) | app.hey.com/accounts → Billing & Invoices → cancel subscription or close account | Request refund via HEY support for recent web renewals | Cancel subscription: access until expiry. Close account: immediate loss of access. |
| iOS (App Store) | Cancel via Apple ID subscriptions in iOS settings | Request refund from Apple (App Store refund process) | Access depends on purchase terms; deleting app does not cancel subscription. |
| Android (Google Play) | Cancel via Google Play > Subscriptions | Request refund from Google Play | Access depends on purchase terms; deleting app does not cancel subscription. |
Takeaway
Cancel via the same channel you used to subscribe: web purchases are managed on HEY’s site; IAPs are managed by Apple/Google.
Refund chances are highest for recent web renewals if you contact HEY support quickly; platform purchases follow platform refund policies.
After cancelling
Next steps
- Export any important emails or data you want to keep before the 30-day retention ends if you closed the account.
- Confirm cancellation in the platform where you originally purchased (web, Apple ID, or Google Play).
Official links and further reading
- HEY pricing and plan details
- HEY on the App Store (SG)
- Article about HEY and in-app subscription issues
Address
Web cancellation path
To cancel or close your HEY account: sign in at app.hey.com/accounts → Billing & Invoices → choose to cancel subscription or close account immediately.
Support contact
If you need help with a recent renewal or account issue, contact HEY support from your backup email as instructed in your account settings.
For urgent harassment or hacking issues, HEY provides priority assistance channels; check your account support options for the correct contact address.