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Cancel MAXIS
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I hereby notify you of my decision to terminate the contract relating to the Maxis service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Maxis: Easy Method
What is Maxis
Overview
Maxis is a major Malaysian mobile and broadband service provider offering postpaid and prepaid mobile plans, device programmes and streaming/subscription services.
Maxis serves customers primarily in Malaysia but its digital services (apps, subscriptions) may be used by customers in neighbouring countries, including Singapore.
Core services
Services include mobile voice and data plans, home fibre/internet, device protection programmes and subscription content accessed via apps or web portals.
Billing, refunds and terms follow Maxis policies described on its official support and terms pages.
How to cancel Maxis
Cancel via iOS (App Store)
- Open Settings on your iPhone and tap your name.
- Select Subscriptions, choose the Maxis service and tap Cancel Subscription.
- Note: Deleting the app does not cancel the subscription - you must cancel in Settings.
Cancel via Android (Google Play)
- Open Google Play Store and tap your profile icon.
- Choose Payments & subscriptions > Subscriptions, select the service and tap Cancel.
- After cancellation you may retain access until the end of the current billing period.
- For details see Maxis support: help.max.com - subscription cancellation.
Cancel via Web / Direct (Max subscription)
- Log in at Max (your account portal) and locate the subscription or billing area.
- Find "Cancel Your Subscription" or equivalent option and confirm the cancellation.
- Refer to Maxis online help for step-by-step web cancellation: help.max.com - subscription cancellation.
What happens when you cancel
Access and renewal
Most app-store cancellations stop automatic renewals going forward; you may keep access until the paid period ends.
For web/direct subscriptions, cancellation confirmation should stop future billing once processed by Maxis.
Data, devices and services
Cancelling a subscription does not automatically remove account data; check the service’s settings or contact support to request data deletion.
If you have device-care plans, equipment or leased devices, deactivation or return conditions and potential fees may apply per Maxis terms.
Will I get a refund?
General refund policy
Refund entitlements depend on the product and how the subscription was purchased (App Store, Google Play, or directly from Maxis).
App stores often control refund policies for purchases made through their platforms; contact the store for refunds from in-app purchases.
Exceptions and timeframes
- Device Care monthly fees: Maxis does not provide automatic refunds for monthly fees on the Device Care programme. (Maxis Device Care T&C)
- Returned defective products: refunds processed within 3 - 7 working days to the original payment method after examination. Return shipping is at the customer’s expense. (maxzi.sg - product returns)
- Consumer account refunds (Malaysia reference): deposits or credit balances above RM30 are refundable and may be processed via telegraphic transfer or credit transfer within up to 30 working days. (Maxis refund request)
- Independent reports note refunds for account surpluses are commonly processed in roughly 7 - 14 working days for closed accounts, but timing varies. (GajetPulse report)
Maxis plans and pricing
Where to check official pricing
Official plan details and pricing are published on Maxis’ website and account portals; always verify prices there before cancelling or switching.
Do not rely on third‑party summaries for current pricing - consult the official Maxis plan pages.
Currency and regional notes
Maxis official pricing is typically listed in Malaysian Ringgit (RM). Publicly available SGD pricing for 2025/2026 is not provided by Maxis.
For authoritative plan information see Maxis’ official plans page: Maxis Mobile Plans.
Your consumer rights in Singapore
Disputes and billing
If you dispute a bill, notify Maxis in writing as soon as possible. Maxis’ general terms require written notice within 14 days of the bill statement to dispute charges.
Keep records of all communications, invoices, payment receipts and cancellation confirmations for any dispute.
Defective goods, returns and refunds
For product defects, Maxis’ published return policy states refunds or replacements after examination, usually within 3 - 7 working days to the original payment method.
If you are in Singapore, local consumer protection laws also apply; seek local consumer-advice channels if you believe rights under Singapore law have been breached.
Customer experiences
What customers commonly report - positives
Some users report standard service reliability and access to a broad set of mobile and device options through Maxis’ network and programmes.
Positive local reviews specific to Singapore are limited in the public sources searched.
What customers commonly report - negatives
Public complaints (general, regional) include intermittent slow or unstable connections, unexpected charges, and difficulties with customer support responsiveness.
Common issues reported by users include scam/phishing messages impersonating the operator, billing disputes and returned-account or refund delays.
Documentation checklist
Required account information
- Account number / mobile number / subscription ID.
- Registered account holder name and contact details.
- Copy of ID or business registration if required for verification.
Proofs and follow-up documents
- Recent bill statements and payment receipts.
- Cancellation confirmation screenshots or emails.
- Return shipment receipts and device serial numbers if returning equipment.
- Bank details for refunds if requested (only provide securely when asked).
Common mistakes
Deleting the app instead of cancelling
Deleting the Maxis app does not cancel subscriptions purchased through App Store or Google Play.
Always cancel from the App Store, Google Play or the Maxis account portal as applicable.
Missing written disputes or returned equipment
Failing to dispute charges in writing within the required timeframe can be treated as acceptance of the bill under Maxis’ terms.
Not returning leased equipment or not keeping return proofs can delay final billing and refunds.
Comparative recap
Quick comparison
| Method | Ease | Refund likelihood | Access after cancel | Period |
|---|---|---|---|---|
| iOS (App Store) | Easy - cancel in Settings | Depends on App Store policy | Yes - until end of paid period | monthly |
| Android (Google Play) | Easy - cancel in Play Store | Depends on Play Store policy | Yes - until end of paid period | monthly |
| Web / Direct (Max subscription) | Moderate - log in to account portal | Possible for direct purchases; follow Maxis refund rules | Varies - check confirmation | monthly / annual |
| Device Care / Device programmes | May require additional steps and returns | No automatic monthly refunds; product returns handled per T&C | Services may end or be adjusted on cancellation | monthly |
After cancelling
Confirmations and checks
Keep the cancellation confirmation email or screenshot and monitor your next statement for unexpected charges.
If you expect a refund, note the stated processing time and check your original payment method.
Where to get official help
- Subscription cancellation and steps: help.max.com - subscription cancellation
- Refund requests and account refunds (policy and process): Maxis refund request
- Device Care terms and exclusions: Maxis Device Care T&C
Address
Official Maxis contact (online)
Maxis directs customers to its official support pages and account portals for cancellations, refunds and service requests.
Use the official help and account pages linked above to initiate requests or find local contact options.
Local Singapore presence
No official Singapore street address for Maxis was provided in the verified sources used for this guide.
If you need local consumer assistance in Singapore, consider contacting local consumer-protection or telecommunications advisory services and keep Maxis communication records handy.