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Cancellation Metfone: Easy Method
What is Metfone
Overview
Metfone is a Cambodian mobile service provider offering voice, SMS and mobile internet plans for prepaid and postpaid customers.
The operator is based in Phnom Penh and primarily serves customers in Cambodia; international or roaming arrangements may differ.
Services
Metfone provides a range of limited-duration data plans and SIM services, including short-term bundles commonly used by residents and visitors in Cambodia.
Official service management, account changes and cancellations are handled by Metfone's customer service and local offices in Cambodia.
How to cancel Metfone
Approach from Singapore
If you are in Singapore and have a Metfone account (Cambodian SIM or eSIM), cancellation will usually require contacting Metfone directly.
No Singapore-specific in-app cancellation policy for Metfone Express was found in verified sources, so expect to deal with the provider's Cambodia-based process.
Step-by-step cancellation steps
- Prepare account details: SIM number, phone number, customer name, and any account or transaction ID.
- Contact Metfone customer service by official channels (phone, email or office visit in Cambodia) and request cancellation.
- Confirm the cancellation request in writing (email or screenshot) and ask for a reference/case number.
- Verify cut-off time and whether any pro-rated charges, outstanding balances or final fees apply.
- Retain copies of all correspondence and check that services stop on the agreed date.
What happens when you cancel
Service access
When cancellation is processed, voice, SMS and data access tied to the Metfone SIM or eSIM will typically stop on the effective date.
Reactivation after cancellation may require a new SIM or a reactivation fee depending on Metfone policy.
Number and data
Your phone number may be released or recycled after a provider-specific retention period; you should confirm number-porting or retention options directly with Metfone.
Any unused data, bundles or add-ons may be forfeited unless Metfone confirms a refund or credit in writing.
Billing and renewals
Automatic renewals should cease after cancellation, but confirm the final billing period and any outstanding balances with Metfone.
Keep evidence of the cancellation date to challenge any unexpected charges later.
Will I get a refund?
Official policy found
No Singapore-specific refund policy for Metfone Express was located in the verified material.
Verified sources do not indicate a universal 14-day right to cancel or a blanket no-refund rule for Singapore-based customers of Metfone.
Possible exceptions and steps
- Refund eligibility likely depends on plan type (prepaid vs postpaid), local Metfone terms and the timing of the cancellation.
- Ask Metfone for written confirmation of any refund, credit, or pro-rata settlement before you accept final account closure.
- If you believe a refund is due, keep receipts, screenshots of purchases and the cancellation reference to support any claim.
Metfone plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| MI1 (700 MB, 30 days) | S$1.30 (approx.) | 30 days | 700 MB data |
| MI3 (4 GB, 30 days) | S$3.90 (approx.) | 30 days | 4 GB data |
| MI5 (7 GB, 30 days) | S$6.50 (approx.) | 30 days | 7 GB data |
| MI10 (15 GB, 30 days) | S$13.00 (approx.) | 30 days | 15 GB data |
| MI20 (30 GB, 30 days) | S$26.00 (approx.) | 30 days | 30 GB data |
Notes on prices
Prices above are based on Metfone Cambodia 'Limited Plans' converted to SGD using average exchange calculations; actual charges for roaming or third-party eSIMs may differ.
For general regional SIM-buying guidance and currency context you may find these resources useful:
Your consumer rights in Singapore
What the verified information shows
No Singapore-specific consumer-rights information related to Metfone services was located in the verified sources provided.
Because Metfone is a Cambodian operator, its terms are likely governed by Cambodian telecom regulations rather than Singapore law.
Recommended actions for Singapore residents
- Contact Metfone directly for contractual and refund queries; request written confirmation of decisions.
- If you need advice on consumer protection in Singapore, contact local consumer agencies or a legal advisor for guidance on cross-border services.
Customer experiences
Reported problems
Some user reports indicate verification and SIM reissue problems, including cases where Metfone allegedly reissued SIMs after incorrect verification.
Other reports note confusion over promotional pricing and durations for certain offers.
Positive notes
Several users praise Metfone for reliable internet service and general network stability in Cambodia.
As with many mobile providers, experiences vary by case; keep records and ask for written confirmation during cancellation.
Documentation checklist
ID and account details
- Passport or national ID used for registration (photo and photocopy).
- SIM number and associated phone number.
- Account username, customer ID or registered email/phone number.
Proofs and records
- Purchase receipt, top-up history or contract documents.
- Screenshots or emails of plan details, auto-renewal settings and cancellation requests.
- Reference/case numbers provided by Metfone after your request.
Common mistakes
Failing to keep documentation
Not saving purchase receipts, top-up history or the cancellation confirmation can make disputes harder to resolve.
Always get a written cancellation reference and keep it for at least several months.
Assuming Singapore rules apply
Assuming Singapore consumer protections automatically apply to Metfone may be incorrect if the service is governed by Cambodian terms.
Make inquiries early and confirm jurisdiction, dispute resolution and refund procedures in writing.
Comparative recap
Quick comparison table
| Item | Summary | Period |
|---|---|---|
| Cancellation process | Provider-managed; likely requires contacting Metfone in Cambodia and obtaining written confirmation. | Varies |
| Refund likelihood | No Singapore-specific refund policy found; refunds depend on plan type and Metfone terms. | Case-by-case |
| Ease from Singapore | Can be more difficult due to cross-border support; keep documentation and expect delays if you cannot visit Cambodia. | Possible delays |
After cancelling
Next steps
Keep your cancellation reference and all supporting documents for at least 6 months in case of disputes or unexpected charges.
Consider switching to a local Singapore SIM or international roaming plan if you still need mobile service.
Helpful resources
- SIM buying guide for Southeast Asia - Phone Travel Wiz
- Singapore exchange rate data - CEIC
- Singapore Dollar reference - DollarFX
Address
Main office
Building #199, Mao Tse Tung Blvd, Sangkat Tuol Svay Prey 2, Khan Boeng Keng Kang, Phnom Penh, Cambodia
Visiting and notes
If you plan to visit to resolve account issues in person, bring original ID, proof of purchase and any account paperwork. Confirm opening hours with Metfone before travel.
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.