Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Rebtel, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at $1.36 for 48h, then $73.99 per month without commitment
Send an e-Postclic to Rebtel
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in Singapore
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at $1.36 for 48 hours
then no commitment, $73.99 per month
to keep966649193710
Cancellation Rebtel: Easy Method
What is Rebtel
Service overview
Rebtel is a mobile calling service that offers low-cost international calls and subscription plans for unlimited calling to selected countries.
It works over Wi‑Fi or mobile data and also offers pay‑as‑you‑go credits and in‑app purchases for small credit bundles.
How it works
You sign up with an account, choose a subscription or buy credits, and place calls via the Rebtel app or web account.
Subscriptions renew automatically every 30 days until you cancel them manually from your account.
How to cancel Rebtel
Important note before you start
Uninstalling the app does not cancel your subscription. You must log in and cancel manually either in the app or on the website.
Follow the steps below to ensure the subscription is deactivated and billing stops.
Step-by-step cancellation (app and web)
- Via the app: Open Account Settings → tap "Your Subscriptions" → select the relevant subscription → choose "Deactivate" to cancel. See Rebtel’s guide for details: How do I deactivate and reactivate my subscriptions?
- Via the web: Log into your Rebtel account → find the subscription tile on your dashboard → click the subscription → select "Deactivate subscription". See the official instructions: How do I deactivate and reactivate my subscriptions?
- If you want to close your entire Rebtel account, send a written notice via the app settings or email [email protected]; account termination completes within five days per the terms: Terms of Service.
What happens when you cancel
Access and service
When you deactivate a subscription, the plan will stop renewing at the end of the current billing period.
Depending on the subscription type, you may retain access until the paid period expires; check your subscription tile for exact end dates.
Billing and account data
Subscriptions renew every 30 days and continue until you cancel manually.
Cancelling does not automatically delete account data; account termination is a separate process that can be requested and completes within five days.
Will I get a refund?
General refund policy
Unused Rebtel Credits may be refundable if you submit a request within 90 days of purchase.
Subscriptions are generally non‑refundable unless they are unused; refunds are discretionary and must be requested within the 90‑day window.
Exceptions and how to request
- Non‑refundable items include intro deals, welcome offers, minute buckets, vouchers, and gift tokens.
- Refund requests must be in writing (e.g., email to [email protected] or using "Report a problem") and can be submitted in English, Spanish, or French.
- Allow up to 30 days for refund processing; disputes or chargebacks may lead to account locks. See official refund info: What are Rebtel's refund policies?
Rebtel plans and pricing
Overview of available plans
The following table lists common Rebtel plans and sample pricing relevant to Singapore as published by Rebtel.
Prices shown are the amounts stated by Rebtel (as listed in the verified data) and may be subject to change.
| Plan | Price | Period | Features |
|---|---|---|---|
| Singapore Unlimited | S$8.00/month | Monthly | Unlimited calling to Singapore landlines and mobiles |
| Global Unlimited | S$12.00/month | Monthly | Unlimited calling to Singapore plus 49 other countries |
| Pay-As-You-Go Credits | Approx S$0.05/min (5¢ per minute) | Per Minute | Flexible prepaid calling; e.g., 100 min for US$5 or 200 min for US$10 |
| In-app Purchases (App Store) | S$9.98 for World Credit $5 | One-time | World Credit bundles via in‑app purchase (e.g., $5 for S$9.98) |
Your consumer rights in Singapore
Statutory protections
Singapore consumers are protected by consumer law such as the Consumer Protection (Fair Trading) Act (CPFTA), which targets unfair trading practices and misleading claims.
These statutory rights are separate from Rebtel’s own refund and subscription terms.
How rights interact with Rebtel policies
- Rebtel’s stated refund window is 90 days post‑charge; act within this timeframe if you believe a charge is erroneous.
- There is no automatic 14‑day cooling‑off for digital services under Rebtel’s terms; local law may provide additional remedies in certain cases.
Customer experiences
Positive feedback
Many users praise clear call quality, straightforward setup, reasonable pricing, and long‑lasting credit balances.
Some reviewers also note helpful customer service and transparency in pricing.
Negative feedback
Complaints include unexpected recurring charges, difficulty cancelling when the app or account access is problematic, and delayed or unresolved refund requests.
There are reports of connectivity problems and at least one extreme billing dispute where calls were routed via a mobile carrier causing a large bill.
Documentation checklist
What to gather before contacting support
- Account email and username used with Rebtel.
- Transaction receipts, purchase dates, and amounts for the charges in question.
- Screenshots showing subscriptions, billing history, or error messages.
What to include in a refund or disputes request
- A clear written description of the problem in English (or Spanish/French if preferred).
- Relevant dates and evidence of non‑usage or double charges.
- A requested resolution (refund, cancellation confirmation, account termination) and preferred contact details.
Common mistakes
Assuming uninstall = cancel
A common error is uninstalling the Rebtel app and assuming subscriptions stop. Uninstalling the app does not cancel billing.
Always log into your account and deactivate the subscription as instructed in the app or on the website.
Missing the refund window
Waiting too long to request refunds is another frequent mistake; Rebtel’s policy requires requests within 90 days for consideration.
If you suspect an erroneous charge, collect evidence promptly and contact support in writing.
Comparative recap
Quick plan comparison
The table below summarizes the main plans, their monthly price and a simple recommendation for typical users.
| Plan | Price | Best for |
|---|---|---|
| Singapore Unlimited | S$8.00/month | Frequent callers to Singapore who want a low‑cost unlimited plan |
| Global Unlimited | S$12.00/month | Users calling multiple countries including Singapore |
| Pay-As-You-Go Credits | Approx S$0.05/min | Infrequent callers who prefer pay‑per‑minute flexibility |
| In-app Purchases (App Store) | S$9.98 for World Credit $5 | Occasional buyers of small credit bundles via the App Store |
After cancelling
Follow-up actions
Confirm cancellation by checking your subscription tile or email confirmation from Rebtel.
If you need account termination, request it in writing; termination completes within five days per Rebtel’s terms.
Useful official links and contacts
- How to deactivate/reactivate subscriptions: Deactivate and reactivate
- If you don’t use the app anymore (avoid charges): I don't use the Rebtel app anymore
- Refund policies and instructions: Rebtel refund policies
- Terms of Service (account termination details): Terms of Service
- Support email: [email protected] (use for written refund or termination requests)
Address
Corporate address
Rebtel Networks AB
Jakobsbergsgatan 16, 111 44 Stockholm, Sweden
How to use the address
Use the corporate address for formal written notices if requested by support or for legal correspondence.
For routine cancellations and refund requests, contacting Rebtel via the app or support email is typically faster.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Rebtel subscription via the app, open Account Settings, tap 'Your Subscriptions', select the relevant subscription, and choose 'Deactivate' to cancel. You can also check the official guide for more details.
Yes, when you cancel your Rebtel subscription, you will retain access until the end of the current billing period, which is typically 30 days.
To request a refund for unused Rebtel credits, you must submit a request in writing within 90 days of purchase. You can email [email protected] or use the 'Report a problem' feature in the app.
Cancelling your Rebtel subscription does not delete your account data. If you wish to terminate your entire account, you need to send a written notice, and the termination will complete within five days.
Yes, non-refundable items include intro deals, welcome offers, minute buckets, vouchers, and gift tokens. Make sure to check your subscription details for any specific terms.