Cancellation Telenor: Easy Method

What is Telenor

Company overview

Telenor is an international telecommunications company that offers mobile voice, data and roaming services through subscription plans and companion apps.

Presence in Singapore

Telenor operates in multiple markets and lists a corporate presence in Singapore, but publicly available Help Center and terms specific to Telenor Singapore (My Telenor app) are not found.

How to cancel Telenor

Cancel via Apple (iOS) - general guidance

• Open iPhone Settings → tap your Apple ID → Subscriptions → find the Telenor/My Telenor subscription → Cancel.
• Do not assume deleting or logging out of the app cancels the subscription; you must cancel through Apple subscriptions.

Cancel via Google Play (Android) - general guidance

• Open Google Play Store → Menu → Subscriptions, or check Google Play orders → locate the subscription → Cancel.
• Google Play may show short auto-cancel windows for new purchases, but cancellations must be completed in Play if purchased there.

Cancel via Telenor app or web (if available)

• No Singapore‑specific app/web cancellation instructions were found in public terms; if an in‑app cancel option exists, follow the app’s subscription management screens.
• If unsure, contact Telenor customer support and provide purchase details; expect a case‑by‑case response.

What happens when you cancel

Access after cancellation

Access typically continues until the current paid period ends when you cancel an auto‑renewing subscription via Apple or Google Play.

Renewal and billing

Auto‑renewal will stop for the next billing cycle after cancellation, but charges already processed for the current period generally remain valid.

Data and roaming usage

Any data or roaming allowance tied to the active period usually remains usable until the paid period expires. Confirm specifics with Telenor or your purchase platform.

Will I get a refund?

Official Telenor Singapore policy status

No explicit refund policy or a 14‑day cooling‑off right for Telenor Singapore was found in the publicly available terms examined.

Telenor’s publicly available terms for Norway reference a right of cancellation but do not clarify refund mechanics for Singapore users. See Telenor Norway terms for reference: Telenor Norway - Mitt Telenor terms.

App store and Play Store refunds

• Apple and Google have their own limited refund windows and policies; short automatic cancellation windows can apply on Google Play.
• Refunds beyond the platform windows are typically subject to developer (Telenor) discretion and must be requested through the platform or the developer.
• For guidance on Google Play refunds, see Google Play support guidance such as this FAQ example: Google Play FAQ (example).

Telenor plans and pricing

Pricing overview

The following plan and price details are taken from verified data provided (prices shown in Pakistani Rupees).

Notes on currency

Prices are listed in Rs. (Pakistani Rupees). Exact Singapore Dollar (SGD) pricing is not provided by Telenor official sources.

Your consumer rights in Singapore

Cooling-off and statutory rights

No specific 14‑day statutory cooling‑off or refund right for Telenor Singapore was found in publicly accessible Telenor terms reviewed.

Subscription cancellation mechanics

• Uninstalling the mobile app does not cancel a subscription; cancellation must be done through the purchase platform (App Store / Google Play) or via the service if a direct option exists.
• If you believe a charge is incorrect, contact the platform (Apple/Google) first and Telenor customer support second, keeping records of your requests.

Contacting support

If cancellation or refund outcomes are needed, be prepared to escalate with the platform or Telenor customer service and supply order IDs and dates.

Customer experiences

Singapore user reviews

No indexed or published user reviews specifically for Telenor Singapore were found on major review aggregators in the verified data set.

Experiences from other markets

Telenor Norway shows a number of negative reviews citing outages, slow support response and billing issues; these relate to Norway and are included for context: Telenor Norway - Trustpilot.

Documentation checklist

What to gather before contacting support

• Account username, phone number or email tied to the subscription.
• Order receipt from Apple or Google Play (purchase date, order ID).
• Screenshots of active subscription in the App Store / Google Play or in‑app subscription screen.

Additional supporting material

• Dates and times of attempted cancellations and any confirmation messages.
• Payment method details (last four digits), and any error messages received.

Common mistakes

Assuming uninstall equals cancel

Many users mistakenly uninstall the app expecting the subscription to stop. This does not cancel App Store or Google Play subscriptions.

Contacting the wrong support channel

Users often contact Telenor customer service when the purchase was processed by Apple or Google; the platform may need to handle refunds or subscription cancellations directly.

Comparative recap

Quick comparison of cancellation routes

The table below summarises how cancellations and refunds typically compare across platforms and the app/web route based on available public guidance.

Key takeaway

Use the platform where you purchased the subscription (Apple/Google) for cancellations and initial refund requests; contact Telenor customer support for additional help or developer‑side refund reviews.

After cancelling

What to expect immediately

• Confirmation from Apple or Google that auto‑renewal has been cancelled (check email or subscription screen).
• Access typically continues until the end of the current paid period.

Where to get more help

• For developer refund enquiries or app terms, check Telenor terms (example Norway terms): Telenor Norway - Mitt Telenor terms.
• For Google Play purchase/refund guidance see this example FAQ: Google Play FAQ (example).

Address

Telenor Asia corporate address (Singapore)

1 Wallich Street, #28-01 Guoco Tower, Singapore 078881

Notes about contacting by post

Postal correspondence may take longer to receive a reply. Include clear contact details, a copy of the purchase receipt and a concise request.