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I hereby notify you of my decision to terminate the contract relating to the Brain.Fm service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Brain.Fm: Easy Method
What is Brain.Fm
Overview
Brain.Fm is a music-streaming service that offers engineered audio designed to support focus, relaxation, and sleep using neuroscience-informed soundtracks.
The service is available via web and mobile apps and uses subscription access for full features.
Core features
Brain.Fm provides sessions tailored to specific cognitive goals (focus, relax, sleep) and claims research-backed audio design to aid performance.
Access and billing depend on whether you subscribed via the Brain.Fm website, Apple App Store, or Google Play Store.
How to cancel Brain.Fm
Web (Brain.fm site)
- Log in to your account on the Brain.Fm website.
- Go to Account Overview → Membership → “Cancel your membership.”
- Brain.Fm processes cancellations within about 2 business days; cancel at least 24 hours before the period ends to avoid renewal.
Apple App Store and Google Play
- Apple App Store: Open your Apple ID subscription settings and cancel directly through Apple. Cancel at least 24 hours before renewal; Apple handles billing and refunds.
- Google Play Store: Turn off auto‑renewal in Google Play account subscriptions at least 24 hours before renewal; Google handles billing and refunds.
- Brain.Fm cannot cancel or refund subscriptions purchased through Apple or Google - those are handled by the store.
Processing and timing
Always note the exact renewal date and cancel at least 24 hours before that time to avoid an automatic charge for the next period.
Keep screenshots or confirmation messages of any cancellation action; Brain.Fm states web cancellations are processed in about 2 business days.
What happens when you cancel
Access after cancellation
After cancelling a paid subscription you typically retain access until the end of your current paid term.
Service access does not usually stop immediately unless specified otherwise in confirmation text.
Renewal and billing
If you do not cancel at least 24 hours before the period end, your subscription may auto‑renew and you will be charged for the next period.
For App Store/Google Play subscriptions, the third party (Apple/Google) manages the renewal and billing cycle.
Account data
Cancellation usually does not delete your account or milestones; check your account settings for delete options if you want data removed.
Save any personal data or progress you may want before deleting an account or uninstalling apps.
Will I get a refund?
General policy (non‑EU)
Brain.Fm’s stated policy is that partial subscription‑term refunds are not provided.
To avoid being charged, cancel at least 24 hours before the current period ends; partial‑term refunds are generally not available.
European Union exception
Under Brain.Fm’s terms, EU consumers have a 14‑day right to a full refund only if they have not started streaming or downloading content.
Once streaming or downloading begins, that 14‑day right is forfeited according to Brain.Fm’s terms.
App Store and Google Play purchases
- Refunds for purchases made through the Apple App Store or Google Play must be requested from Apple or Google.
- Brain.Fm cannot directly cancel or issue refunds for subscriptions purchased via those third parties.
Brain.Fm plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Brain.fm Pro (in-app purchase, unspecified duration) | S$9.98 | Unspecified | Full access, unspecified |
| Brain.fm PRO (in-app purchase, unspecified duration) | S$14.98 | Unspecified | Full access, unspecified |
| Brain.fm PRO (in-app purchase, unspecified duration) | S$22.98 | Unspecified | Full access, unspecified |
| Brain.fm PRO (in-app purchase, unspecified duration) | S$68.98 | Unspecified | Full access, unspecified |
| Brain.fm PRO (in-app purchase, unspecified duration) | S$72.98 | Unspecified | Full access, unspecified |
| Brain.fm PRO (in-app purchase, unspecified duration) | S$99.98 | Unspecified | Full access, unspecified |
| Brain.fm PRO (in-app purchase, unspecified duration) | S$141.98 | Unspecified | Full access, unspecified |
Notes on pricing
These SGD prices are taken from the iOS App Store listing for Singapore; durations (monthly/yearly) are not specified in that listing.
The Brain.Fm official pricing page lists USD prices (for example US$14.99/month, US$99.99/year); check your purchase screen or receipts for exact period information.
Your consumer rights in Singapore
Legal context
Singapore’s Consumer Protection (Fair Trading) Act offers protection against unfair practices, but there is no statutory 14‑day cooling‑off right for digital subscriptions comparable to the EU.
Refunds and cancellations are primarily governed by the service’s own terms unless conduct is misleading or unfair.
Practical implications
Brain.Fm’s stated policies (no partial refunds, 24‑hour cancellation window, cancellation processing time) must still comply with general fairness principles under Singapore law.
If you believe trial terms were misleading or cancellation was made deliberately difficult, you can document and escalate the issue to consumer protection channels such as CASE.
Customer experiences
Positive feedback
- Many users report improved focus, productivity, and a personalized listening experience supported by responsive support staff.
- Aggregated reviews often show high ratings and recommendations for the app’s usefulness and music quality.
Negative feedback
- Some users report difficulty cancelling subscriptions and being charged despite attempting to cancel.
- Complaints include confusing trial displays, perceived aggressive billing, and dissatisfied users who felt locked out of services after payment.
Documentation checklist
What to keep
- Subscription receipt or invoice showing purchase date and source (Apple/Google/web).
- Screenshot of subscription page and confirmation emails for any cancellations or trial starts.
- Record of the exact renewal date and time you used to cancel.
How to store evidence
- Save emails and screenshots in a dedicated folder and back them up to cloud or local storage.
- Note times (with time zone) when you attempted cancellation and any confirmation IDs provided.
Common mistakes
Timing errors
Waiting until the last minute to cancel risks missing the 24‑hour cutoff; this commonly causes unexpected renewals.
Always check the exact local renewal timestamp and cancel at least a day earlier to be safe.
Wrong cancellation channel
Canceling in the wrong place is a frequent error - subscriptions bought via Apple/Google must be cancelled in those stores, not via the Brain.Fm website.
If you bought through an app store, contact Apple/Google for billing issues; Brain.Fm cannot directly cancel or refund those purchases.
Comparative recap
Summary table
| Channel | Where to cancel | Refund handled by | Processing time / notes |
|---|---|---|---|
| Web (Brain.fm site) | Brain.Fm account → Account Overview → Membership → Cancel | Brain.Fm (web purchases) | Processed in about 2 business days; cancel ≥24 hours before period end |
| Apple App Store | Apple ID subscription settings (cancel via Apple) | Apple | Cancel ≥24 hours before renewal; Apple controls refunds |
| Google Play Store | Google Play account subscriptions (turn off auto‑renewal) | Cancel ≥24 hours before renewal; Google controls refunds |
Key takeaways
Always identify how you purchased the subscription before attempting cancellation to ensure you use the correct channel.
Document every step and cancel well before the 24‑hour cutoff to reduce risk of unexpected charges.
After cancelling
Useful links
- Brain.Fm pricing and official information: Brain.Fm Pricing
- Brain.Fm on the Singapore App Store: Brain.Fm on Apple App Store (SG)
Next steps
Check for a cancellation confirmation email or account message and retain it as proof. If charged in error, gather your documentation and contact the billing party (Brain.Fm, Apple, or Google) promptly.
If you cannot resolve a dispute, consider escalating with consumer protection bodies such as CASE and provide your documented evidence.
Address
Primary addresses
Brain.fm Inc., 1115 Broadway, 12th Floor, New York, NY 10010, USA.
Primary corporate/cancellation address (reported): 144 North 7th St, Brooklyn, NY 11249, USA.
Mailing format
If you need to send postal correspondence, include the company name, the full street address, city, state, and ZIP code as shown above.
For billing disputes, include your account email, subscription details, and copies of receipts or screenshots to speed review.