Cancellation Loopcloud: Easy Method

What is Loopcloud

Overview

Loopcloud is a cloud-based music application and sample library service operated by Loopmasters Ltd. It offers subscription access to samples, loops, points/credits and cloud storage for music producers.

Who it is for

Loopcloud is aimed at producers who want on-demand access to sound packs, searchable samples and integrated sample management. Subscriptions provide monthly or annual point allowances and storage tiers.

How to cancel Loopcloud

If you subscribed via Apple App Store

• Apple subscriptions must be cancelled through your Apple ID Subscriptions settings (not via the Loopcloud website).
• Loopcloud cannot cancel Apple App Store subscriptions on your behalf.
• For general guidance on cancelling app-store subscriptions, see this guide: Postclic - cancelling Loopcloud.

If you subscribed via Google Play

• Google Play subscriptions must be cancelled through your Google Play account's subscriptions area.
• Do not attempt to cancel a Google Play subscription from the Loopcloud website; use the Google Play app or play.google.com.
• If you need step-by-step help, refer to general app-store cancellation guidance: Postclic - cancelling Loopcloud.

If you subscribed via the Loopcloud / Loopmasters website

• Log in to your Loopcloud account on the Loopmasters site.
• Go to Account → Current Plan, click "Cancel Subscription", select a reason and then click "Proceed to cancel".
• Follow on-screen prompts to confirm; retain your cancellation confirmation for records.

What happens when you cancel

Access and renewals

After cancelling a paid subscription you typically keep access until the end of your paid billing period. Automatic renewals stop at the next billing date.

Data, downloads and credits

• Downloaded content you keep locally remains usable according to licence terms.
• Some users report that accrued in‑service credits/points can become inaccessible after pausing or cancelling; check your account balance before cancelling.
• Cloud-stored files may be subject to storage limits after downgrade or cancellation - download important files before losing access.

Will I get a refund?

Cooling-off period (14 days)

As a consumer you have a 14-day "cooling-off" right to cancel online purchases provided you have not started downloading digital content or begun using the service.

See Loopcloud's terms for confirmation: Loopcloud Terms of Service.

Exceptions and proportional deductions

• If you began downloading content or the service started within the 14 days, the right to cancel is lost or refunds will be reduced proportionally to the service already supplied.
• Loopcloud may consider refunds up to 60 days from purchase for issues such as fraudulent charges or if no download occurred, but refunds are typically not granted if content has been accessed.
• For details and to request consideration, consult the terms: Loopcloud Terms of Service.

Loopcloud plans and pricing

Overview of plans

The table below lists the plans, pricing in Singapore dollars and key features converted from USD (rate noted in source data).

Notes on pricing

Prices shown were converted to S$ using an approximate rate; check Loopcloud for current local pricing before purchase.

Your consumer rights in Singapore

How UK rules may affect you

Loopcloud is a UK-based service; under the UK Consumer Contracts Regulations customers have a 14-day right to change their mind for online digital purchases, unless download or service use has started.

Loopcloud's terms reflect these rights; see Loopcloud Terms of Service for the full policy.

What to do as a Singapore consumer

• Document the date of purchase, download activity and any correspondence with support.
• If you believe the service is faulty or not provided with reasonable care and skill, report the issue to Loopcloud support and keep evidence.
• For unresolved disputes consider local consumer advice channels in Singapore; keep records if escalating the case.

Customer experiences

Positive feedback

• Many users praise Loopcloud for idea generation and production workflow improvements; one 5‑star review called it "ingenious" and noted reasonable subscription pricing (Trustpilot).
• Users appreciate the searchable library and integration with DAWs.

Negative feedback

• Complaints include non-delivery, slow or unresponsive support and technical issues like broken download links and installation errors (Trustpilot).
• Several users reported accrued credits becoming inaccessible after cancellation or pause, effectively locking funds.

Documentation checklist

Required documents

• Order confirmation or receipt showing date and amount paid.
• Account email and username used to subscribe.
• Proof of cancellation attempt or confirmation (screenshots or confirmation emails).

Optional but helpful

• Screenshots showing whether downloads were started or content accessed.
• Device details (OS, app version) and any error messages if you experienced technical problems.
• App-store receipts (Apple/Google) if you subscribed through those stores.

Common mistakes

Subscription path errors

A frequent error is attempting to cancel via the Loopcloud website when the subscription was purchased through Apple or Google Play. Those subscriptions must be cancelled in the respective app-store account.

Another mistake is assuming cancellation automatically refunds unused credits or points; credits may be locked after cancellation.

Refund-related mistakes

Starting downloads or using the service during the 14-day cooling-off period can forfeit your right to a full refund, or cause proportional deductions.

Not saving receipts or cancellation confirmations makes it harder to dispute a charge or request a refund.

Comparative recap

Quick comparison

The table below summarises where to cancel, refund likelihood and key steps for each subscription route.

How to act

Use the appropriate path below based on how you originally subscribed. Keep evidence for any refund enquiries.

After cancelling

Confirm cancellation

• Keep the cancellation confirmation email or screenshot as proof.
• Verify your billing method is no longer charged after the current period ends.

Support and disputes

• For refund queries and policy details consult Loopcloud's terms: Loopcloud Terms of Service.
• If you need general guidance about cancelling app‑store subscriptions see: Postclic - cancelling Loopcloud.
• For user experiences and reports before you escalate, you may review community feedback: Trustpilot - Loopcloud reviews.

Address

Company address

Loopmasters Ltd, Unit 13, Level 6, New England House, New England Street, Brighton, BN1 4GH, United Kingdom.

Notes

This address is the primary registered location associated with Loopmasters Ltd, the company that operates Loopcloud.