Cancellation Current: Easy Method

What is Current

Service overview

Current is a subscription-based service offering music and podcast streaming for listeners in Singapore. This guide explains how to cancel subscriptions and what to expect for refunds and returns.

Scope of this guide

This guide focuses on cancellation, refund and consumer-rights information relevant to Singapore customers. It references the service's published terms and refund policy where applicable.

How to cancel Current

Cancel via account area

• Log into your account on the service website and open your account area.
• Find the subscription or membership section and follow the on-screen option to cancel.
• Cancellation takes effect at the end of your current paid period - you keep access until then.
• Reference: see the service Terms & Conditions for details: Terms & Conditions.

No App Store / Google Play cancellation

• There is no App Store or Google Play subscription cancellation option indicated for the service; cancellations are handled on the website.
• If you subscribed through a third party (App Store, Google Play), check that third party’s billing settings - this service notes only web-based subscription management.

What happens when you cancel

Access and renewal

When you cancel, your subscription will normally remain active until the end of the paid period. You will not be charged after the current period ends.

Automatic renewal stops at the end of the period; you should verify cancellation confirmation in your account or by email.

Data and account

Account data and preferences may remain on the service unless you delete your account through the account settings or by contacting support.

If you plan to delete your account entirely, ask support how long data will be retained and whether you need any exports before deletion.

Will I get a refund?

Digital subscription refunds

Subscriptions are typically non-refundable for the period already used; cancellation normally takes effect at period end rather than issuing a pro rata refund.

If you believe you were charged improperly after cancellation, contact customer support with billing evidence.

Device purchases, returns and exceptions

• For device purchases, there is a 30-day returns window for a full refund if the product is new, unused and with original accessories/seals intact; postage or delivery costs are not refunded. See the Refund Policy: Refund Policy.
• If a device develops a fault within the first 30 days, you may choose a refund instead of a replacement per the refund policy.
• UK consumers have an additional 14-day cooling-off right for distance sales; this may not apply in Singapore.

Current plans and pricing

Where to check prices

Pricing and plan details change over time; check the official website or your account page for the latest plans and billing cycles.

Notes on billing cycles

Plans may be offered on monthly (monthly) or annual (annual) billing cycles. Do not rely on third-party sources for current prices - use the official site to confirm.

Your consumer rights in Singapore

Relevant laws

Under Singapore law (Consumer Protection (Fair Trading) Act), consumers are entitled to clear disclosure of cancellation and refund procedures for goods and services.

Other relevant statutes include the Sale of Goods legislation and the Sale of Services Act for remedies when goods are faulty or misdescribed.

Practical rights and remedies

• You may request repair, replacement or refund for faulty goods within the seller’s warranty period or under statutory remedies.
• The service’s 30-day returns policy for devices exceeds Singapore’s baseline requirements and can be relied on when applicable.

Customer experiences

Positive reports

Some users report successful warranty exchanges for defective products under a 2-year warranty, indicating the warranty process can work as intended.

Negative reports

Other users have reported difficulty with returns or refunds, including broken return forms, slow or unresponsive customer service, and problems cancelling or removing payment details.

These mixed experiences mean it is important to document interactions and follow up promptly if issues arise.

Documentation checklist

Before contacting support

• Account email and username
• Order number or subscription ID
• Date of purchase and payment method

If you need a refund or warranty claim

• Photos of the product condition and any faults
• Original packaging and accessory details
• Proof of delivery and correspondence with support

Common mistakes

Cancellation attempt mistakes

Trying to cancel in the wrong place is common - some customers look in an app store instead of the website account area and miss the website cancellation option.

Always check the account area on the service website and retain confirmation screenshots or emails after cancellation.

Return and refund mistakes

Failing to preserve packaging, original seals or accessories can void a 30-day full-refund eligibility for device returns.

Another mistake is not recording dates and correspondence - keep timestamps and offer tracking numbers when returning items.

Comparative recap

Quick comparison

This table summarises key points: how cancellation, returns and warranties compare at a glance. Check the official policies for full terms.

How to read this table

The Period column uses monthly for monthly and annual for annual where applicable. Notes give quick reminders or required actions.

After cancelling

Useful links

• Terms & Conditions
• Refund Policy

Further steps

Save any cancellation confirmation and check that future charges stop on your payment method. If charges continue, contact support with your documentation.

If refunds or returns are disputed, escalate by requesting a reference number and, if unresolved, consider lodging a complaint with Singapore consumer protection authorities.

Address

Company address

Current Pte Ltd (correspondence address): 16 Shaw Road, Kin Building, #05-10, Singapore 409022.

Using the address

You can use this address for postal correspondence related to disputes or warranty claims if instructed by support.

Always include order numbers and a clear return or complaint summary when sending physical correspondence.