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Cancel DEEZER
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Deezer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Deezer: Easy Method
What is Deezer
Overview
Deezer is a music streaming service that offers access to millions of tracks, curated playlists, and personalised recommendations across apps and desktop.
It operates on a subscription model with free and premium tiers and is available on many devices in Singapore.
Key features
Main features include ad-free listening (on paid plans), offline mode, Flow personalised mixes and full catalogue access.
Deezer also offers family and student pricing options in selected markets.
How to cancel Deezer
Direct via Deezer (web/app)
- Log in to Deezer (web browser or app).
- Go to Account Settings or Favorites → Settings → Manage my account.
- Select "Manage my subscription", then "Cancel my subscription" and confirm.
- Cancel at least 48 hours before the period ends; cancellation takes effect at the end of the paid period.
If you subscribed directly through Deezer, you must cancel on Deezer’s platform.
Via Google Play (Android) and App Store (iOS)
- Google Play: Open Google Play Store → Menu/Profile → Payments & subscriptions → Subscriptions → Select Deezer → Cancel subscription → Confirm.
- App Store (iOS): Open iOS Settings → Tap Apple ID → Subscriptions → Select Deezer → Cancel Subscription → Confirm.
If billed by Google or Apple, manage and cancel via those stores; Deezer cannot cancel those subscriptions for you.
Mobile operator bundles
- If your Deezer comes as a carrier bundle, use your carrier’s portal, app, or customer service to cancel.
- Deezer subscriptions bundled with an operator cannot be cancelled via Deezer’s website in most cases.
What happens when you cancel
Access after cancellation
If you cancel a paid subscription, you typically retain premium access until the end of the current billing period.
Cancellation prevents automatic renewal; it does not usually end access immediately.
Account and data
Your account (email, playlists, saved music) remains available under the free tier after the paid period ends.
To delete account data you may need to follow Deezer’s account deletion process separately if required.
Timing and requirements
For direct Deezer subscriptions, cancellation must be made at least 48 hours before renewal to avoid being charged for the next period.
Operator and store-managed subscriptions follow the carrier/store timing rules instead.
Will I get a refund?
Direct Deezer subscriptions
Deezer generally does not provide refunds for direct subscriptions once confirmed.
Service continues until the end of the paid period; no pro‑rata refunds are normally provided.
Subscriptions billed by stores or operators
- Google Play subscriptions: refunds are handled by Google under Google Play policies.
- App Store subscriptions: refunds are handled by Apple under Apple policies.
- Operator bundles: refund and credit rules depend entirely on the operator’s contract.
For store- or operator-billed subscriptions you must request refunds through those providers.
Deezer plans and pricing
Pricing summary (Singapore)
Below are example prices shown in the iOS App Store listing and student offer for Singapore.
Use the subscription screen in your store or Deezer account to confirm current local pricing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium (via iOS App Store) | S$19.98 | Monthly | Ad-free listening, offline mode, Flow, full catalog access |
| Family (via iOS App Store) | S$28.98 | Monthly | Up to 6 Premium accounts, kid-friendly profiles |
| Student (via UNiDAYS offer) | S$5.99 after 1-month free trial | Monthly | Premium features at student discounted rate |
Your consumer rights in Singapore
General legal position
Singapore is not subject to EU consumer rules; local law applies to subscriptions purchased in Singapore.
Digital subscription refunds are not automatically required by Singapore law unless stated by the provider or if misrepresentation occurred.
Practical advice
- Keep receipts, confirmation emails and screenshots of cancellation attempts.
- If billed by Apple/Google/carrier, file refund requests promptly through their processes.
- If you believe you were misled, collect evidence and contact the provider or your payment issuer quickly.
Customer experiences
Positive feedback
Many users praise Deezer for broad device availability and consistent delivery of premium features.
Some reviewers highlight good audio quality and responsive support for specific artist-related requests.
Negative feedback
Common complaints include poor customer service and difficulty obtaining refunds after accidental renewals.
Users also report issues with app bugs, account problems for operator bundles, and slow or automated support replies.
Documentation checklist
What to keep before cancelling
- Subscription confirmation email or receipt.
- Record of payment method (credit card, Google/Apple receipt, carrier bill).
- Screenshots of subscription page and cancellation confirmations.
What to keep for disputes
- Dates and times of cancellation attempts or communications with support.
- Reference numbers from store or carrier refund requests.
- Any promotional or trial terms that were offered at signup.
Common mistakes
Canceling in the wrong place
Many users try to cancel on Deezer when their subscription is billed by Google, Apple or a mobile operator.
Always check who charged you (Deezer, Google Play, App Store or your carrier) before cancelling.
Missing timing requirements
Failing to cancel at least 48 hours before renewal for direct Deezer subscriptions can result in an unwanted charge.
Store or carrier billing may have different cutoffs; check the billing provider’s terms to avoid renewals.
Comparative recap
Quick comparison
The table below summarises where to cancel and who handles refunds for each billing path.
Use this to determine the correct cancellation channel for your subscription.
| Method | Where to cancel | Refunds | Notes |
|---|---|---|---|
| Direct via Deezer | Deezer website or app | No general refunds; access until period end | Must cancel ≥48 hours before renewal |
| Google Play (Android) | Google Play Store → Subscriptions | Handled by Google Play refund policy | User retains access until billing period end |
| App Store / iTunes (iOS) | Apple ID → Subscriptions | Handled by Apple’s refund system | Deezer does not manage App Store refunds |
| Mobile operator bundle | Carrier portal, app or customer service | Operator’s contract determines refunds | Deezer cannot cancel operator-bundled subscriptions |
After cancelling
What to expect next
After successful cancellation you normally keep premium access until the billing period ends.
Check your email for cancellation confirmation and retain it for your records.
Useful links and next steps
- Postclic: How to cancel Deezer - step-by-step reference for different platforms.
- User reviews on Trustpilot - community feedback and common issues reported by users.
Address
Deezer Singapore (listed address)
Registered office historically listed as: 4 BATTERY ROAD, #25‑01, BANK OF CHINA BUILDING, Singapore 049908.
Note: company status and local contact arrangements may change; use the website or your billing provider for up-to-date contact channels.
Additional contact advice
If you cannot cancel via Deezer, contact the store (Apple/Google) or your mobile operator for support and refunds.
Keep all documentation and follow the refund/report process of the billing provider if you need a charge reversed.