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Cancellation service #1 in Singapore
Audiomack is a music streaming platform for discovering, uploading and sharing tracks, mixtapes and playlists. It offers a free tier with ads and paid options for ad-free listening and premium features.
Features include playlist creation, offline downloads, artist uploads and discovery tools aimed at upcoming artists. Mobile apps are available for iOS and Android as well as access via the web.
When you cancel a recurring Audiomack subscription, access to paid features continues until the end of your current billing cycle. After that date, ad-free and premium features are removed.
Audiomack states it does not provide prorated credits or refunds for partial billing periods purchased via their website. Your account, playlists and uploads typically remain, but offline downloads and premium-only features will no longer be available.
Web purchases made directly via Audiomack: No refunds or credits for any partial subscription periods. This is Audiomack's stated policy for site-based subscriptions.
Below are prices listed for the Singapore App Store listing (early 2026). 'Premium Monthly' is the recurring monthly plan; Day and Week passes offer short-term access.
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Monthly | S$5.98 | Monthly | No Ads, equalizer, hifi listening, premium Audiomod presets |
| Premium Day Pass | S$0.48 | Daily | Ad-free listening for one day |
| Premium Week Pass | S$1.78 | Weekly | Ad-free listening for one week |
| PLATINUM | S$3.98 | Unknown | Tier-based in-app upgrade (exact features unspecified) |
| GOLD | S$2.48 | Unknown | Tier-based in-app upgrade (exact features unspecified) |
| Artist Support - Orange | S$0.98 | One-time | Optional support/donation to artist |
Local consumer protection laws may grant certain rights, such as remedies for defective services or unfair billing. Audiomack's stated no-refund policy for web purchases does not necessarily override statutory rights under Singapore law.
Users commonly praise the free tier for easy playlist creation, offline downloads and full-track access without subscribing. Audiomack is also noted for promoting upcoming artists and enabling low-barrier uploads.
Reported issues include intrusive or unskippable ads, app instability (crashes, freezes, playback glitches) and problems with unexpected billing or charges continuing after cancellation.
Other complaints note disappearing songs or playlists and limited responsiveness from customer support in some cases.
Users sometimes assume cancelling the app removes the subscription. Deleting the app does not stop renewals; you must cancel through the platform used to purchase the subscription.
Requesting a refund from Audiomack for an App Store purchase will usually fail. For App Store or Google Play purchases, submit requests to Apple or Google respectively and keep documentation.
| Platform | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| Web (Audiomack website) | Profile → Manage Subscriptions → Cancel subscription | No refunds or credits for partial periods (Audiomack policy) | Access until end of billing cycle |
| iOS (App Store) | iOS Settings → Apple ID → Subscriptions → Select Audiomack → Cancel | Refunds must be requested via Apple; Audiomack cannot issue App Store refunds | Access until end of billing cycle |
| Android (Google Play) | Google Play Store → Profile → Payments & subscriptions → Subscriptions → Select Audiomack → Cancel | Refunds handled by Google Play policy and support; Audiomack cannot directly issue refunds | Access until end of billing cycle |
Refer to Audiomack's terms for service details: Audiomack Terms of Service.
For iOS purchases and App Store details see the Singapore App Store listing: Audiomack on the App Store (SG).
For a step-by-step cancellation walkthrough, a third-party guide is available: How to cancel Audiomack (guide).
Audiomack headquarters (listed): 648 Broadway, New York, NY 10012, United States.
Use official support channels for account and billing issues. When sending written correspondence, include account email, subscription details and transaction evidence to speed up resolution.
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.