Cancellation Emastered: Easy Method

What is Emastered

Service overview

Emastered is a subscription-based audio mastering service that uses automated tools to improve the sound quality of uploaded tracks.

It offers unlimited masters on some plans and options for monthly or annual billing in USD; final SGD charges depend on your payment provider.

Who uses it

Musicians, producers and independent artists use Emastered to quickly master songs without requiring a professional studio session.

The service also offers distribution features and claims an intuitive, user-friendly interface for non‑technical users.

How to cancel Emastered

Cancel via the web (Emastered.com)

• Log into your Emastered account on the website.
• Go to My Account → Account Settings → Change Plan → Cancel.
• Canceling this way stops future billing immediately while keeping access until the end of the current billing period.

Cancel via app stores and other platforms

• If you subscribed through the Apple App Store or Google Play, you must cancel directly in that platform’s subscription settings.
• Cancelling on the Emastered web portal will not stop charges made through the App Store or Google Play.
• For App Store billing details see Apple’s announcement about App Store pricing and billing options: Apple Newsroom.

What happens when you cancel

Access after cancellation

When you cancel a web subscription, access generally continues until the end of the paid billing period.

You retain any downloads or masters you already received during the paid period unless otherwise noted in Emastered terms.

Billing and renewals

Cancel at least one day before the renewal date to avoid being charged for the next period.

If you cancel an App Store or Google Play subscription, follow those platforms’ processes to stop renewal there.

Will I get a refund?

Standard refund policy

Emastered publishes a limited 14-day refund policy with usage conditions: eligible purchases must be within 14 days and fewer than four mastered songs.

Subscription payments are generally non-refundable and no pro-rata credits are offered except as expressly stated in Emastered’s terms or required by law.

How to request a refund

• Cancel your subscription in account settings first.
• Submit a written refund request to Emastered support by email within 14 days of purchase, including proof that fewer than four songs were downloaded.
• Refund eligibility is limited to first purchases and subject to the conditions above.

Emastered plans and pricing

Pricing summary

All published Emastered plan prices are in USD. Final SGD cost depends on the payment processor’s exchange rate.

For App Store purchases check the App Store listing in Singapore for local pricing.

Plans table

Your consumer rights in Singapore

General protections

Singapore consumer law (for example, the Consumer Protection (Fair Trading) Act) gives remedies for defective or misleading digital services in certain circumstances.

These rights can include repair, replacement, or refund if the service is defective or not as described.

When to escalate

• If Emastered continues charging after you cancelled, keep records and contact the payment provider and Emastered support immediately.
• If you believe the company misrepresented terms or refused a lawful remedy, you can seek help from CASE (Consumers Association of Singapore) for mediation or further action.

Customer experiences

Positive feedback

Many users praise Emastered for ease of use, intuitive tools, and professional-sounding masters.

Some reviewers also report quick refunds for accidental purchases and high satisfaction with mastering quality.

Negative feedback

Other reports describe difficulties cancelling, disputed or continuing charges after cancellation, and challenges obtaining refunds.

Users have reported issues with distribution features, errors during uploads, and slow or unsatisfactory support responses.

Documentation checklist

What to collect before contacting support

• Order receipt or invoice showing the date and amount charged.
• Account email and username used with Emastered.
• Screenshots of your account settings showing cancellation status and dates.

Additional useful records

• Proof of downloads (how many mastered songs you received).
• Bank or card transaction record showing the charge.
• Copies of any emails exchanged with Emastered support.

Common mistakes

Assuming web cancellation stops all charges

Many users expect cancelling on the web to stop App Store or Google Play charges; those subscriptions must be cancelled on the platform used to subscribe.

Always check which billing channel was used when you first subscribed.

Missing the refund window or usage limit

Requests for refunds outside the 14-day window or after downloading four or more mastered songs are frequently denied.

File refund requests promptly and record how many masters you downloaded to support your claim.

Comparative recap

Quick side-by-side

The table below summarizes the main plans, prices in USD, billing periods and key features to help you choose or confirm what to cancel.

All prices are charged in USD; final SGD amount depends on your payment processor’s exchange rate.

After cancelling

Follow-up actions

• Save any cancellation confirmation emails or screenshots of the cancelled status in your account.
• Monitor your card or payment account for any unexpected charges after cancellation and report them promptly.

Helpful links and where to get more info

• Summary guide about cancelling Emastered and platform notes: Postclic - Cancel Emastered
• Pricing and plan overview from Emastered help: Emastered - How much does Emastered cost?
• User reviews and experiences: Trustpilot - Emastered reviews
• Independent review and notes on features: AI-Review - Emastered

Address

Company contact location

Emaster (local entity for emaster.com.sg) - 31 Toh Guan Road East #03-07, LW Technocentre, Singapore 608608.

Next steps

If you need assistance with a disputed charge, collect the checklist items above and contact Emastered support first, then escalate to your bank or CASE if unresolved.