Cancellation Loopmasters: Easy Method

What is Loopmasters

Service overview

Loopmasters is a provider of music samples, sound libraries and plugin access, including the Loopcloud subscription service for sample browsing and integration with DAWs.

Products include pay-per-download sample packs, bundles and subscription plans that grant points, cloud storage and Loopcloud features.

How Loopmasters is sold

Loopmasters operates primarily as an online retailer with digital downloads and a subscription product (Loopcloud) for ongoing access and cloud services.

Billing is typically in GBP and subscriptions are managed through your Loopmasters account or the Loopcloud account area.

How to cancel Loopmasters

Cancel a Loopcloud subscription (web)

• Sign in to your Loopmasters / Loopcloud account.
• Go to the account area and find "Current Plan".
• Click the "Cancel Subscription" link shown in that section to stop renewals.

Cancel purchases and other items

• For single purchases (downloads), cancellation rights depend on whether the file has been downloaded.
• For subscriptions started via app stores, manage cancellations through the same platform or your Loopmasters account as applicable.
• If unsure, contact Loopmasters customer support with your order details for guidance.

What happens when you cancel

Access after cancellation

If you cancel a subscription, you typically retain access for the period you have paid for unless Loopmasters states otherwise.

For digital downloads you keep files already downloaded; cancellation or refund rules may differ if downloading has started.

Renewals and data

Canceling prevents future automatic renewals but usually does not delete your account immediately unless you request account removal.

Cloud-stored content may remain accessible for a limited time; check your account settings and export any personal data you need before access ends.

Will I get a refund?

General refund window

There is a 14-day cooling-off period for consumers to cancel and seek a refund, subject to conditions for digital goods and services.

If digital content download or streaming has begun, the right to a full refund is generally lost or may be reduced.

Exceptions and timing

• Refunds for downloaded content are only permitted if the zip/file has not been downloaded, or in cases such as fraud or a valid reason.
• Bundles are generally non-refundable; if a download has started, refund rights are often lost.
• Loopmasters is required to process refunds within 14 days of a valid cancellation request where a refund is due.

Loopmasters plans and pricing

Price overview

Below are estimated SGD prices for Loopcloud plans converted for illustration only. Actual billing is in GBP and may differ due to exchange rates and bank fees.

Use the table to compare points, storage and features across plans.

Your consumer rights in Singapore

Local consumer protections

Singapore consumers are protected by laws and bodies such as the Consumer Protection (Fair Trading) Act and the Consumers Association of Singapore (CASE).

These frameworks help with unfair contract terms, misleading practices and dispute resolution with sellers.

Practical steps if you have a dispute

• Document your purchase, communications and any faults or discrepancies.
• Contact Loopmasters support first and request a remedy (refund, replacement, or repair) as appropriate.
• If unresolved, file a complaint with CASE or seek guidance from legal advisors in Singapore.

Customer experiences

Positive feedback

Users often praise Loopmasters for high-quality, diverse sample packs, a user-friendly site and effective Loopcloud DAW integration.

Many reviews highlight good search features and helpful customer service on routine issues.

Negative feedback

Some customers report issues with sample previews, confusing listings and problems around account or download problems.

There are occasional complaints about delayed or limited responses for certain account-specific or delivery problems.

See community reviews for balanced user perspectives: Trustpilot - Loopmasters.

Documentation checklist

What to gather before you cancel

• Order number, purchase date and the email used for the Loopmasters account.
• Proof of payment (bank or card statement) and screenshots of product pages or download history.
• Any communication with support (tickets, emails) that relate to the issue or cancellation request.

Extra items for subscription disputes

• Subscription plan name, renewal date and billing currency (Loopmasters bills in GBP).
• Evidence of service usage (dates when Loopcloud was used) if you plan to dispute proportional charges.

Common mistakes

Downloading before cancelling

Example: requesting a refund after starting a download. If you have begun downloading a zip or streamed content, full refund rights are usually lost.

Always check whether you have downloaded files before submitting a cancellation/refund request.

Mistaking app-store and web subscriptions

Example: changing or cancelling through Loopmasters account when your subscription is billed by Apple/Google. This can lead to failed cancellations or unexpected renewals.

Confirm where your subscription was created and follow that platform's cancellation process if needed.

Comparative recap

Quick comparison table

After cancelling

What to do immediately

Export any cloud files or backups you need and check that automatic renewal has stopped in your account settings.

Retain proof of cancellation confirmation and any refund correspondence for at least 60 days.

Useful links and resources

• Loopcloud subscription plans and details: Loopcloud Plans
• User reviews and community feedback: Trustpilot - Loopmasters

Address

Local contact address

Loop (LOOP Marketing Group) - Singapore office address:

15 Beach Rd, #03-121, Singapore 189677

Notes on contacting

Use your Loopmasters account contact channels for account-specific matters and keep a copy of all communications.

If you need further help with unresolved disputes in Singapore, consider contacting the Consumers Association of Singapore (CASE) for guidance.