Cancellation The Hindu: Easy Method

What is The Hindu

Overview

The Hindu is an Indian English-language news organisation offering digital subscriptions, ePaper and specialist products such as crossword and UPSC packs.

Subscriptions are available through the website, iOS App Store and Google Play, with a range of short‑term and annual plans.

Subscription scope

Digital access includes news articles, ePaper access on some plans and specialist add‑ons like UPSC material or crossword subscriptions.

Access methods and cancellation/refund rules depend on where the subscription was purchased.

How to cancel The Hindu

Cancel via App Store (iOS)

• Open the Settings app on your iPhone/iPad and tap your name, then Subscriptions.
• Select The Hindu subscription and turn off Auto‑Renew. You cannot cancel an active period inside the app to get a prorated refund.
• Keep the Apple purchase receipt as proof if you need support.

Cancel via Google Play (Android)

• Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
• Select The Hindu subscription and choose Cancel subscription; Google Play manages the cancellation entirely.
• The Hindu cannot cancel Google Play subscriptions for you; keep your Play receipt for records.

Cancel via Web

• Sign in at The Hindu website and go to My Account → Subscriptions to cancel web purchases.
• If you prefer, email support at [email protected] as specified in the Terms (use registered post if you need proof).
• For mailed cancellations, send registered post to the customer service address with your subscription details.

What happens when you cancel

Access and renewals

After cancellation your access typically continues until the end of the paid billing period; automatic renewals will be disabled.

For App Store and Google Play, access remains until Apple/Google ends the current billing cycle.

Account and data

Your account and reading history usually remain active unless you request account deletion separately.

Saved settings, receipts and correspondence are useful if you need to dispute charges or request refunds later.

Will I get a refund?

Web purchases

• Full refunds are available if requested within 7 days of purchase for subscriptions bought on The Hindu website.
• No refunds are provided after the initial 7‑day period, per the stated policy.

Product-specific exceptions

• Crossword subscriptions: Refunds only within the first 7 days post‑purchase. Chargebacks are processed only if within 10 days; processing typically takes about 7 - 10 days.
• Image licensing (The Hindu Heritage): No refunds under any circumstances after download.
• App Store and Google Play purchases must follow Apple/Google refund procedures; The Hindu cannot directly issue those refunds.

The Hindu plans and pricing

Pricing table

Notes on pricing

Prices are taken from the Singapore App Store listing and may change. For full plan details check in‑app descriptions or your account page.

Ambiguous or promotional items may have limited features - review the plan description before buying.

Your consumer rights in Singapore

Legal protections

The Consumer Protection (Fair Trading) Act offers protections against unfair contract terms and practices in Singapore.

'No refund' clauses may be challenged if they are judged unfair under local law.

How to escalate

If you cannot resolve a dispute with The Hindu, you may approach CASE (Consumers Association of Singapore) for advice or mediation.

Keep receipts, correspondence and any cancellation proof to support a complaint to CASE or your payment provider.

Customer experiences

Positive feedback

• Users praise The Hindu's vocabulary, site design and range of product offerings.
• Some customers report good customer service and functional ePaper access when everything works.

Negative feedback

• Complaints include frequent home delivery failures for print subscriptions (late or missing copies).
• Customers also report slow or unresponsive support and delays in refund processing after online payments.
• Access issues with ePaper and mobile apps (login or subscription recognition problems) are commonly reported.

Documentation checklist

Required documents

• Subscription order ID or invoice number.
• Purchase receipt from Apple/Google or web invoice.
• Account email or username associated with the subscription.

Optional supporting items

• Screenshots of subscription status, error messages or billing entries.
• Registered post proof (tracking number) if you sent a physical cancellation letter.
• Bank or card statement entries for disputed charges.

Common mistakes

Assuming The Hindu can cancel store subscriptions

Many users expect The Hindu to cancel App Store or Google Play subscriptions for them; this is incorrect.

Always cancel directly through your Apple or Google account to stop future renewals.

Missing proof or late requests

Failing to keep receipts, order IDs or timely refund requests (within 7 days for web purchases) often prevents successful refund claims.

For crossword or image licensing purchases, check product‑specific refund rules immediately after purchase.

Comparative recap

Platform comparison

Quick takeaway

Use the store where you purchased to cancel. For web purchases act within 7 days for refunds and keep documentation.

If you need help, gather receipts and correspondence before contacting support or filing a dispute.

After cancelling

Follow-up steps

• Save confirmation of cancellation and any proof of postage or support replies.
• Monitor your card/bank statement for future charges and raise a dispute quickly if an unauthorized renewal occurs.

Helpful links

View The Hindu app listing on the Singapore App Store for plan details and in‑app purchasing: The Hindu on the App Store (SG).

For web account changes or official Terms, sign in to The Hindu website and use the My Account section or the support email listed above.

Address

Postal address

Manager, Customer Service - Sales & Distribution, THG Publishing Private Limited, Kasturi Buildings, 859‑860 Anna Salai, Chennai 600002, India.

Email and registered post

For cancellations by email use the support address: [email protected] (as specified in the Terms).

If sending a cancellation by post, use registered post (raccomandata A/R) to the postal address above and retain the tracking/proof of delivery.