Cancellation The Inquirer: Easy Method

What is The Inquirer

Overview

The Inquirer is a digital news magazine offering reporting, analysis, and opinion pieces. Subscriptions grant access to exclusive content across web and mobile apps.

Subscription context

Subscriptions can be purchased through the Inquirer Shop or via in‑app purchases on platforms such as the Apple App Store. Terms and practices vary by purchase channel.

How to cancel The Inquirer

Cancel via Inquirer Shop (web)

• Log in to the account you used to subscribe on the Inquirer Shop.
• Locate subscription or billing settings and follow the cancellation option there, or contact customer support if no online option exists.
• Cancellation through the Shop becomes effective at the end of the current billing period; current cycle charges are not automatically refunded.

Cancel via App Store or Google Play

• Open your device’s subscription settings (Apple App Store or Google Play Store) and find the Inquirer / Inquirer Plus subscription.
• Use the platform’s “Cancel Subscription” control; platform cancellation rules apply and may allow immediate stop of future renewals.
• This is often the simplest route for users who subscribed in‑app via iOS or Android.

Cancel via phone or email (where required)

• Some users report that certain regional subscription services historically required calling customer support to cancel.
• If you cannot cancel online, locate the subscription support phone number or email from your billing confirmation and contact customer service directly.

What happens when you cancel

Access after cancellation

When you cancel a subscription purchased via the Inquirer Shop, access typically continues until the end of the paid billing period.

Renewal and future charges

Cancellation stops future automatic renewals. You should verify the cancellation confirmation to ensure no further charges are scheduled.

Account and data

Your account and reading history are generally retained unless you request deletion. Check account settings or contact support to request data removal.

Will I get a refund?

Inquirer Shop refund stance

The Inquirer Shop terms state there is no refund for the current billing cycle after cancellation.

Refunds or credits may be issued at the publisher’s discretion but are not guaranteed. See the official terms for details: Inquirer Shop terms.

Exceptions and cooling-off

• No explicit 14‑day cooling‑off right is mentioned in the Shop terms; consumer recourse may depend on applicable law and the publisher’s discretion.
• If you subscribed via an app store, refund policies and short‑term returns are governed by Apple or Google Play rules, not the Inquirer Shop.

The Inquirer plans and pricing

Available plans (App Store pricing for Singapore)

Notes on pricing

These prices are drawn from the Singapore App Store listing for the Inquirer Plus app and are current as of early 2026.

App‑store purchases are billed by Apple/Google and governed by their subscription management and refund rules.

Your consumer rights in Singapore

Local subscription norms

Local publishers sometimes require advance notice for cancellation and may not refund for an already started billing cycle.

Those norms are reflected in standard local magazine subscription terms, though they do not directly govern The Inquirer unless adopted by that seller.

Reference to local terms

• For an example of local practice on notice periods and refunds, see the SPH standard subscription terms: SPH subscription terms.
• Note that SPH terms apply to SPH subscriptions and are provided here only as a local reference point, not as The Inquirer’s policy.

Customer experiences

Positive reports

• Some subscribers report quick cancellations when calling support and smooth in‑app cancellations via app store subscription settings.
• In‑app management through Apple or Google Play is frequently cited as straightforward by users who purchased there.

Negative reports

• Other users report difficulty cancelling by phone, long wait times, and retention attempts before the cancellation is accepted.
• Some complaints mention billing continuing after cancellation attempts; always confirm cancellation and check subsequent statements.

Documentation checklist

What to have ready

• Account email or username used for the subscription.
• Order number or receipt (email confirmation or app purchase receipt).
• Last four digits of the payment card or payment method used.

Useful evidence to save

• Screenshots of subscription status pages, cancellation confirmations, or billing that you want to dispute.
• Dates and times of calls, names of agents, and reference numbers from customer support interactions.

Common mistakes

Assuming immediate termination

Many users expect cancellation to cut access immediately. For Shop purchases, cancellation usually stops future charges but keeps access until the period ends.

Check whether your purchase was through the Shop or an app store to set the right expectations.

Not confirming cancellation

Failing to obtain a confirmation (email or on‑screen) is a common mistake that makes proving cancellation harder.

Always save confirmation messages or receipts and verify the next billing statement for unwanted charges.

Comparative recap

Quick comparison overview

Key takeaway

If you subscribed in‑app, cancel via the app store for the simplest experience. If you subscribed via the Inquirer Shop, expect access until the period ends and limited refund options.

After cancelling

What to check immediately

• Save your cancellation confirmation and check your next credit card or bank statement for unexpected charges.
• If billed through Apple, view subscription status in the App Store; for Google Play, check Google Play subscriptions.

Where to find official terms and app listing

• Inquirer Shop terms of use: Inquirer Shop terms.
• Inquirer Plus app (Singapore App Store listing): Inquirer Plus on Apple App Store.
• Local subscription reference (SPH standard terms): SPH subscription terms.

Address

Publisher / mailing address

100 S. Independence Mall West, Suite 600, Philadelphia, PA 19106, USA.

Contact suggestions

Use the address for formal mailed correspondence if required, but for subscription cancellations or account issues, use your subscription account settings or the app store where you purchased the subscription.