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Cancel AGEMATE
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I hereby notify you of my decision to terminate the contract relating to the Agemate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Agemate: Easy Method
What is Agemate
Service overview
Agemate is a subscription-based service that connects users with home and lifestyle experts to create personalised plans for tasks such as organisation, meal planning, and routines.
The service is delivered via products and recurring subscriptions sold through AgeMate Pte. Ltd., with dedicated customer support for billing and returns.
How Agemate is delivered
Products and subscriptions are available on the AgeMate website and through mobile stores; management depends on where you purchased the subscription.
Support and policy details are available in AgeMate’s terms and support channels for Singapore customers.
How to cancel Agemate
iOS (App Store) - steps
- Open Settings on your iPhone or iPad and tap your name at the top.
- Tap Subscriptions, find AgeMate, then select Cancel Subscription and confirm.
- AgeMate cannot cancel App Store subscriptions on your behalf; use Apple’s system.
Android (Google Play) and Web - steps
- Google Play: Open the Play Store app → Menu → Subscriptions → select AgeMate → Cancel Subscription.
- Web: Log in at agemate.com → Manage Subscription → Cancel Subscription.
- Alternatively, email support at hello@agemate.com to request cancellation from the AgeMate team.
What happens when you cancel
Access and renewals
After cancellation you will not be charged for future renewal cycles. Access to subscription benefits typically continues until the end of the paid period.
Make sure to confirm the cancellation in the same store where you subscribed (Apple, Google Play or AgeMate web) to stop renewals.
Account and data
Your account and order history are retained according to AgeMate’s policies; personal data handling follows AgeMate’s terms.
If you request deletion, contact hello@agemate.com and ask about account removal and data retention specifics.
Will I get a refund?
100-day money-back guarantee
AgeMate offers a 100-day money-back guarantee for first orders of each product. Email hello@agemate.com to request a full refund within 100 days of purchase.
Refunds under this guarantee are processed per AgeMate’s policy and are intended to be customer-friendly beyond standard cooling-off rules.
Returns of unopened items
- Unopened items can be returned within 30 days by emailing your order number and arranging return shipment.
- Return shipping fee is approximately SGD 10; refunds are typically processed within 2 - 3 weeks after the returned item is received.
- Provide order number and purchase details in your email to hello@agemate.com to start the refund process.
Agemate plans and pricing
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Daily Longevity Blend (Welcome Kit, first-time subscription) | S$99.00 / month | Monthly (30-day supply) | Includes storage container & drink bottle (first-time purchase), 30-day supply, free express shipping, 100-day money-back guarantee |
| Daily Longevity Capsules - Single Subscription | S$99.00 / month | Monthly (30 servings) | Save 20%, pause/skip/cancel anytime, free DHL express shipping to Singapore |
| Daily Longevity Capsules - Double Subscription | S$169.00 / month | Monthly (60 servings) | Save 25%, pause/skip/cancel anytime, free DHL express shipping to Singapore |
| Daily Longevity Capsules - One-time Try Once | S$119.00 (one-off) | Single purchase (30 servings) | No subscription, single delivery, free DHL express shipping to Singapore |
Notes on pricing
All prices are in SGD on AgeMate Singapore as of mid‑2025. Shipping to Singapore is free for orders over S$80; shown subscription amounts exceed that threshold, so shipping is free.
Subscription plans include online management tools that allow pausing, skipping or cancelling the recurring delivery.
Your consumer rights in Singapore
Key legal protections
Under the Consumer Protection (Fair Trading) Act, products must match their description and be of acceptable quality.
These rights apply whether you buy locally or from a Singapore-registered online seller like AgeMate Pte. Ltd.
How AgeMate’s policies relate
- AgeMate’s 30-day return window and 100-day guarantee reinforce standard consumer protections.
- Refunds offered beyond a 14-day cooling-off period show a consumer-friendly approach for supplements where cooling-off may not automatically apply.
Customer experiences
Positive feedback
- Many users report improved energy, better sleep and enhanced mood in reviews and forums.
- Customers praise timely delivery, quality packaging and responsive customer support.
Negative feedback
- Some users find the product too sweet or hard to dissolve, and a few report benefits fading early.
- Other complaints include price concerns, delayed shipping and isolated reports of unusual lab results; marketing and label consistency have also been questioned on forums.
For public reviews see AgeMate on Trustpilot.
Documentation checklist
Must include
- Order number or subscription ID.
- Account email used to place the order.
- Purchase date and product name(s).
Helpful extras
- Photos of the unopened item (for returns) and the original packaging.
- Short explanation of the reason for cancellation or return.
- Preferred refund method or bank details if requested by support.
Common mistakes
Cancelling in the wrong place
Example: trying to cancel an App Store subscription from the AgeMate website. This will not stop Apple renewals.
Always cancel in the same store where you subscribed: Apple, Google Play, or AgeMate web.
Missing or incomplete info
Example: emailing support without your order number or account email delays processing of refunds or returns.
Include the documentation checklist items in your first message to speed up the process.
Comparative recap
At-a-glance comparison
| Method | Where to cancel | Refund eligibility | Notes |
|---|---|---|---|
| App Store (iOS) | Apple iOS account settings → Subscriptions | Refunds handled by Apple; AgeMate cannot cancel for you | Use Apple’s subscription management to stop renewals |
| Google Play (Android) | Google Play Store → Subscriptions | Refunds handled by Google/merchant policies | Cancel in the Play Store app to prevent renewals |
| Web (agemate.com) | Log in → Manage Subscription → Cancel Subscription | Eligible for AgeMate refund policies, including 100-day guarantee for first orders | Or email hello@agemate.com to request cancellation or refund |
Quick summary
Cancel in the same place you subscribed. For purchases made on agemate.com, use the website or contact support directly.
Keep your order details handy to speed refunds or returns.
After cancelling
Follow-up steps
- Save confirmation of cancellation or any support correspondence for records.
- If returning an unopened item, arrange shipment and keep tracking information until refund is processed.
Helpful links and contact
AgeMate’s terms and policies can be reviewed here: AgeMate Terms of Service.
For reviews and community feedback see: AgeMate on Trustpilot.
Support email: hello@agemate.com - include order number, account email and brief reason for your request.
Address
Company address
AgeMate Pte. Ltd.
72 Anson Road, Anson House, Singapore 079911
Mailing and returns
If you need to send returns or formal correspondence, include your order number and contact details inside the package or letter.
Contact support first at hello@agemate.com for return authorisation and exact return instructions.