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Asknebula

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Singapore

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Sender
Cancel Asknebula Subscription | Postclic
Asknebula
62 Athalassas Avenue, Mezzanine Floor
2012 Nicosia Cyprus
shop.support@asknebula.com
Cancellation of Asknebula contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Asknebula service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Asknebula
62 Athalassas Avenue, Mezzanine Floor
2012 Nicosia , Cyprus
shop.support@asknebula.com
REF/2025GRHS4

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Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Asknebula. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

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  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
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What is Asknebula
How to cancel Asknebula
What happens when you cancel
Will I get a refund?
Asknebula plans and pricing
Your consumer rights in Singapore
Customer experiences
Documentation checklist
Common mistakes
Comparative recap
After cancelling
Address

Cancellation Asknebula: Easy Method

What is Asknebula

Overview

AskNebula is an online platform that connects users with experts for personalised advice, forecasts and chat-based services. It operates via apps and a web subscription model.

Services

Services include horoscope/astrology content, chat balance purchases and premium subscriptions accessible on mobile apps and the website. Billing and feature access vary by purchase channel.

How to cancel Asknebula

App Store (iOS) - steps

  • Go to Settings → [Your Name] → Subscriptions.
  • Select Nebula (AskNebula / Nebula app) → Cancel subscription.
  • Keep confirmation email or screenshot for your records.

Google Play (Android) - steps

  • Open Google Play Store → Profile → Payments & subscriptions → Subscriptions.
  • Select Nebula → Cancel subscription.
  • Save the cancellation confirmation or screenshot.

Web (AskNebula website) - steps

  • Log into your AskNebula account on the website and cancel your subscription from account or subscription settings.
  • If the subscription does not appear, contact AskNebula support for help.
  • Reference the official FAQ for guidance: AskNebula FAQ.

What happens when you cancel

Access after cancellation

When you cancel, you typically retain access until the end of the current paid period. Services usually continue for the time already paid.

Renewals and billing

Cancelling stops future automatic renewals, but it does not reverse past charges. Confirm cancellation in your app store or account to prevent recurring billing.

Data and account

Cancelling a subscription does not always delete your AskNebula account or personal data. Check the account settings or contact support for data removal requests.

Will I get a refund?

App Store / Google Play purchases

Refunds for purchases through Apple or Google Play must be requested directly from Apple or Google under their policies.

AskNebula can only offer in-app credits for store purchases and cannot issue direct monetary refunds for those transactions.

Web purchases and money-back guarantee

  • Web purchases may qualify for a money-back guarantee only if that option was shown at checkout.
  • You must contact AskNebula support within 30 days and provide evidence that you used the service at least 7 consecutive days within the first 30 days.
  • See AskNebula’s money-back policy for details: Money‑back policy.

Asknebula plans and pricing

Pricing summary

The following prices are taken from the Singapore App Store listing for the Nebula (AskNebula) app. Periods are as listed or marked unknown where not specified.

Notes on pricing

Some plans repeat with different prices; this may reflect different durations, promotional offers or top-up bundles. Confirm the exact period at checkout.

Plan Price Period Features
Daily secrets from birth chart S$12.98 One-time / recurring Daily secrets from birth chart
Premium subscription (tier unspecified) S$11.48 Unknown Premium subscription access
Chat Balance Offer - S$9.99 Chat Balance S$14.98 One-time Chat Balance Offer for S$9.99 value
Chat Balance (S$24.99) S$34.98 One-time Chat Balance purchase of S$24.99 value
Premium subscription (second listing) S$3.98 Unknown Premium subscription access
Chat Balance (S$99.99) S$149.98 One-time Chat Balance purchase of S$99.99 value
Chat Balance (S$49.99) S$69.98 One-time Chat Balance purchase of S$49.99 value

Your consumer rights in Singapore

Legal summary

Singapore’s Consumer Protection (Fair Trading) Act does not grant a statutory 14‑day cooling‑off period for digital content. Refund rights therefore depend on the provider’s voluntary policy.

Practical effect for AskNebula users

For Singapore users, AskNebula’s stated money‑back guarantee (for web purchases) is the primary refund avenue. For app store purchases, refunds must be sought from Apple or Google.

Customer experiences

Positive reports

  • Some users report empathetic, accurate matches and meaningful guidance in reviews on Trustpilot.
  • Positive reviews mention insights that resonated and useful expert responses.

Negative reports

  • Many negative reviews cite unexpected recurring charges, difficulty cancelling and poor or unresponsive customer service.
  • Sitejabber and Reddit reports describe misleading trial pricing, disappearing free minutes and problems obtaining refunds.

Documentation checklist

What to gather

  • Order receipts, screenshots of subscription status, and the email or app confirmation of purchase.
  • Dates of charges, bank or card statements showing the payments, and copies of any communication with support.

How to present your case

  • When requesting a refund, include order ID, dates, screenshots and a clear statement of the issue.
  • For web money-back requests, document 7 consecutive days of use within the first 30 days if you expect to qualify.

Common mistakes

Cancelling via the wrong channel

A common error is cancelling on the website but not in the App Store or Google Play. Subscriptions billed through Apple or Google must be cancelled in that store.

Assuming immediate refunds

Many users expect immediate monetary refunds for store purchases. App Store and Google Play refunds require separate requests to Apple/Google; AskNebula cannot directly refund these transactions.

Comparative recap

Quick comparison

The table below summarises the cancellation route, refund route and period information for each platform.

Takeaway

Choose the correct cancellation channel for where you purchased the subscription and follow the refund route required by that store or AskNebula’s web policy.

Platform How to cancel Refund route Period
App Store (iOS) Settings → [Your Name] → Subscriptions → Nebula → Cancel Request refund from Apple; AskNebula can offer in-app credits only N/A
Google Play (Android) Google Play Store → Profile → Payments & subscriptions → Subscriptions → Nebula → Cancel Request refund from Google Play; AskNebula can offer in-app credits only N/A
Web (AskNebula website) Log in to your account on the AskNebula website and cancel; contact support if not listed Web money-back guarantee (if shown at checkout) - contact AskNebula support within 30 days Unknown

After cancelling

Confirm cancellation

Check for a confirmation email or screenshot from the App Store, Google Play or your AskNebula account. Keep records until billing stops.

Further action and support links

Address

Corporate address

Spiritual Nebula Limited, 62 Athalassas Avenue, Mezzanine Floor, Strovolos, 2012 Nicosia, Cyprus.

Local presence

No Singapore‑based corporate address was identified in the public information used for this guide. For support, use the AskNebula website contact channels above.

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FAQ

To cancel your Asknebula subscription on the App Store, go to Settings, tap your name, select Subscriptions, choose Nebula, and then tap Cancel Subscription. Remember to keep a confirmation email or screenshot for your records.

To cancel your Asknebula subscription on Google Play, open the Google Play Store, go to your Profile, select Payments & subscriptions, tap Subscriptions, choose Nebula, and then cancel your subscription. Save the cancellation confirmation for your records.

After canceling your Asknebula subscription, you will typically retain access to the services until the end of the current paid period. Services continue for the time already paid.

Refunds for purchases made through the App Store or Google Play must be requested directly from Apple or Google. Asknebula can only offer in-app credits for those purchases and cannot issue direct monetary refunds.

To ensure your cancellation is processed correctly, confirm it in your app store or account settings. Keep proof of your cancellation and check your contract or bill for the official cancellation channels.