Cancellation Canary: Easy Method

What is Canary

Overview

Canary is a subscription-based service that helps users manage and monitor subscriptions and related services, with apps listed in the Singapore App Store.

The service includes device-related plans, additional digital services, and app-level upgrades such as Canary Mail Pro.

Who it's for

Canary is used by individuals and small businesses who want video history, monitoring features, or mail-app upgrades.

Different pricing tiers and one-time purchases aim to fit occasional users and longer-term customers.

How to cancel Canary

Cancel via Canary web portal

• Visit my.canary.is and log in to your account.
• Go to Manage Service Plan → Cancel Premium Service.
• Follow on-screen prompts to confirm cancellation.

Cancel via Apple App Store (iOS)

• Open Settings on your iPhone/iPad.
• Tap your Profile → Subscriptions → select the Canary subscription.
• Tap Cancel Subscription in the App Store subscription screen.

Cancel hardware orders and bundles

• To cancel equipment orders, email [email protected] with your order details and request.
• To cancel "Premium Bundle 24" subscriptions or similar bundle Qs, email [email protected].

What happens when you cancel

Access and service

Cancellation will stop future billing according to your billing cycle and the place you subscribed (Canary or App Store).

Access to paid features typically continues until the end of the current paid period; check your account or app for exact access timing.

Billing and data

Renewals are treated separately - Canary’s policy does not provide refunds for renewals, so cancel before the renewal date to avoid charges.

Data retention (video history, account data) policies can vary by plan; review your account settings or contact support for details.

Will I get a refund?

Refund windows for Additional Services

• Monthly additional services: refund if cancelled within 3 days of initial registration (not applicable to renewals).
• Annual additional services: refund if cancelled within 14 days of initial registration (not applicable to renewals).
• No refunds are issued for renewals of Additional Services under Canary policy.

Equipment and exceptions

• Equipment bought directly from Canary online: eligible for a full refund if returned within 60 days (international orders excluded).
• Refunds are generally unavailable if cancellation happens after renewal or outside the stated refund windows.

Canary plans and pricing

Pricing table

Your consumer rights in Singapore

Return and cooling-off principles

Canary offers a 60-day return window for equipment purchased directly from its online store (equipment only).

For digital services, Canary applies short refund windows (3 days for monthly, 14 days for annual) for initial purchases; renewals are excluded.

Local protections and where to escalate

The Consumers Association of Singapore (CASE) and Singapore consumer laws expect fair contract terms and transparency.

If you believe terms are deceptive or unconscionable, consider contacting CASE for advice or dispute assistance.

Customer experiences

Positive feedback

• Users on GetApp/Capterra rate Canary highly (4.9/5) for ease of use, reliability, and security features.
• Reports highlight improved guest management, fraud prevention, and helpful customer support in many cases.

Common complaints

• Trustpilot and other reviews mention unexpected price increases, difficulty cancelling, and complaints about refund handling.
• Some customers report being charged for renewals without clear notices or reminders and frustrations in disputes.

Documentation checklist

What to gather before contacting support

• Order number(s), purchase date(s), and device serial numbers (if applicable).
• Subscription screenshots from the app or App Store showing plan and renewal date.
• Receipts, payment method details, and any cancellation confirmation emails.

What to include in your support message

• Clear subject (e.g., "Cancel subscription and request refund") and concise explanation.
• Attach screenshots or copies of receipts and the specific refund/cancellation window you believe applies.

Common mistakes

Missing the cancellation window

Waiting until after the renewal date is a frequent error; Canary’s policy excludes refunds once a renewal occurs.

Always check the exact renewal date and cancel before it to avoid being charged for the next period.

Canceling in the wrong place

Another common mistake is cancelling on Canary’s website while the subscription was purchased through the Apple App Store.

If you subscribed via iOS, you must cancel in the App Store subscription settings to stop renewals billed by Apple.

Comparative recap

Quick comparison

After cancelling

Confirmation and records

Save any cancellation confirmation emails or screenshots as proof in case of disputed charges.

If you were charged after cancellation, present these records when contacting support or a consumer body.

Helpful links and next steps

Check the iOS subscription page for App Store cancellations and details: Canary - Smart Home Security (App Store).

For Canary Mail app upgrades and App Store details, see: Canary Mail (App Store).

Address

Registered address

Canary Intelligence And Analytics Pte. Ltd.

60 PAYA LEBAR ROAD, #06‑28, PAYA LEBAR SQUARE, Singapore 409051

Contact note

For order cancellations and equipment returns, email [email protected] with full order details and your request.

If you believe you have been treated unfairly, consider contacting the Consumers Association of Singapore (CASE) for guidance.