Cancellation Carpe: Easy Method

What is Carpe

Overview

Carpe is a brand that sells topical sweat‑management products, including antiperspirant lotions and deodorants aimed at controlling excessive sweating.

Business model

Carpe often operates via direct web sales and has historically used subscription deliveries for recurring shipments. Cancellation and refund policies differ by purchase channel.

How to cancel Carpe

Cancel via Apple (App Store)

• Open your iPhone or iPad Settings, tap your Apple ID, then Subscriptions.
• Find the Carpe subscription and choose Cancel. Carpe cannot cancel or refund App Store subscriptions directly.
• For Carpe’s note on App Store subscriptions see the official refund policy: Carpe refund policy.

Cancel via Google Play

• Open the Google Play app, tap Profile > Payments & subscriptions > Subscriptions.
• Select the Carpe subscription and Cancel. Carpe cannot cancel or refund Google Play subscriptions directly.
• Refer to Carpe’s guidance that Google Play subscriptions must be managed in the Play Store: Carpe refund policy.

Cancel web (direct) purchases

• For purchases made directly on Carpe’s website, cancellation and refund rules are governed by Carpe’s shipping & returns terms.
• Carpe offers a 14‑day money‑back guarantee only for the first order (see section on refunds below).
• Subsequent recurring subscription deliveries generally cannot be canceled by Carpe for refund; check the web account or contact support via the official returns page: Shipping & Returns.

Registered‑mail cancellation

• If you need to send a registered‑mail cancellation notice, there is a publicly provided corporate mailing address (see Address section).
• Keep proof of posting and delivery when sending registered notices for cancellations.

What happens when you cancel

Billing and future deliveries

Cancellation stops future recurring charges and shipments after the cancellation takes effect.

Already‑paid shipments in transit or charged before cancellation may still be delivered and are not automatically refunded.

Account and data

Your Carpe account usually remains active unless you request account deletion; saved details may be retained for service records.

If you want personal data removed, contact Carpe customer support and request account deletion following their procedures.

Confirmation

Always request or save a cancellation confirmation (email or screenshot) to prove the date and time of cancellation.

Confirm your card or bank statement that recurring charges have stopped in the next billing cycle.

Will I get a refund?

Carpe’s stated refund policy

• Carpe offers a 100% money‑back guarantee on the first order only if requested within 14 days (the "Try Before You Buy" window).
• Shipping costs are not refunded under that guarantee.
• Refunds for the first order are processed approximately within two business days after the returned items are received.

Restrictions and exclusions

• Refunds are not available for subsequent recurring subscription orders after the first order.
• If the product seal or hygiene packaging is opened, returns may be restricted under hygiene rules.

App Store and Google Play purchases

• If you purchased via Apple or Google Play, Carpe cannot cancel or process refunds for those subscriptions; you must use Apple/Google account subscription settings.
• Carpe’s public guidance for platform subscriptions is available here: Carpe refund policy.

Carpe plans and pricing

Price list (verified)

Your consumer rights in Singapore

Cooling‑off and distance contracts

Under Singapore law a 14‑day cooling‑off or withdrawal right can apply to certain distance or off‑premises contracts.

However, exemptions commonly apply to sealed hygiene goods once unsealed, which may affect returns for personal care items.

Carpe’s stated policy vs statutory rights

Carpe’s policy offers a 14‑day return window for the first order only and does not refund shipping costs.

Carpe’s site does not explicitly reference Singapore statutory rights; statutory protections for defective goods or misrepresentation may still apply separately.

Practical steps in Singapore

• Keep receipts, order confirmations and proof of posting for returns.
• If you suspect a breach of consumer law, keep records and consider contacting local consumer protection authorities for guidance.

Customer experiences

Positive feedback

• Many users report Carpe products effectively control sweat and odor and are suitable for sensitive skin.
• Some customers praise Carpe’s customer service responsiveness in resolving issues; see customer reviews: Trustpilot reviews.

Negative feedback

• Numerous users criticize the subscription model, saying they were enrolled without clear consent and faced unexpected charges.
• Common complaints include confusing cancellation flows and refusal of refunds for subsequent orders.
• Some customers reported skin irritation or reduced effectiveness after formula changes.

Documentation checklist

What to gather before you cancel or request a refund

• Order number and date of purchase.
• Payment receipt or card statement showing the charge.
• Subscription confirmation emails or screenshots from Apple/Google if applicable.
• Photos of the product, condition, and packaging if returning for refund.
• Tracking numbers and proof of return postage.
• Copies of any correspondence with Carpe customer support.

Where to send documentation

• Use Carpe’s official shipping & returns page for return instructions: Shipping & Returns.
• For platform purchases, keep screenshots of your cancellation in Apple/Google subscription settings.

Common mistakes

Assuming platform cancellations are handled by Carpe

Customers often assume cancelling on the Carpe website will cancel an App Store or Google Play subscription.

Always cancel directly in your Apple ID or Google Play subscriptions; Carpe cannot do this for platform purchases.

Missing the 14‑day window or opening hygiene seals

Waiting beyond 14 days for the first‑order refund request will typically void the money‑back guarantee.

Opening sealed hygiene goods can remove your ability to return under typical hygiene exceptions.

Not keeping proof

Failing to save confirmation emails, screenshots, and return tracking often complicates disputes and refund processing.

Keep all documentation until the matter is fully resolved and refunds (if any) appear on your statement.

Comparative recap

At-a-glance comparison

After cancelling

Immediate steps

Save cancellation confirmation and check your bank/card statements for future charges.

If you returned items, keep tracking and proof of delivery until refund is processed.

Helpful links and contacts

• Carpe refund policy and platform guidance: Carpe refund policy.
• Carpe shipping & returns instructions: Shipping & Returns.
• Read customer experiences for service context: Trustpilot reviews.

Address

Registered mailing address

Carpe S.R.L.

Via Rodolfo Morandi 2

50019 Sesto Fiorentino (FI)

Italia

Notes about mailed cancellations

This mailing address is the formal address publicly provided for registered‑mail cancellation notices.

If you send registered mail, keep proof of posting and delivery confirmation for your records.