Cancellation Carly: Easy Method

What is Carly

Overview

Carly is a subscription-based vehicle diagnostic and coding app that reads car trouble codes, provides maintenance guidance and advanced features for supported brands.

How it is delivered

The service is delivered through a mobile app and annual license plans. Subscriptions can be purchased via Carly’s website or in-app through Apple App Store or Google Play.

How to cancel Carly

Cancel a subscription bought on the Carly website

• Contact Carly at least one month before the renewal date using the contact form on their site or by email to [email protected].
• Include “App Cancel Automatic Renewal” in your message and attach the invoice or proof of purchase.
• Note: Carly states they cannot cancel website purchases on your behalf after the deadline; access remains until the end of the paid period.

Cancel subscriptions bought via app stores

• Apple App Store: Cancel through your Apple device settings - Settings > Subscriptions - Carly cannot cancel on your behalf.
• Google Play Store: Cancel via Play Store > Subscriptions on your Android device; Carly cannot cancel Google Play subscriptions for you.

What happens when you cancel

Access and service period

When you cancel, your subscription will typically remain active until the paid period ends. You keep access to features for the remainder of that period.

Renewal and future charges

Cancellation prevents future automatic renewals. Do not assume immediate refund; access and billing are handled according to the original purchase channel and Carly’s terms.

Will I get a refund?

Web (Carly website) refund policy

• Carly’s policy: no refunds once contract performance has begun; refunds are rare after service starts.
• Expect refund requests to be limited and evaluated case-by-case.

App Store and Google Play refunds

• Apple App Store: Refunds must be requested from Apple; Carly cannot process App Store refunds.
• Google Play: Refunds must be requested from Google Play; Carly cannot process Google Play refunds.

Exceptions and faults

• There are reports of limited exceptions for faulty or reduced functionality, but some users report losing refund rights even near a ~14-day window.
• If the product is misrepresented or faulty, raise the issue with the store and keep documentation; outcomes vary.

Carly plans and pricing

Overview of available annual plans

Below are annual license prices found in the Singapore Apple App Store in local currency (S$).

Notes on billing period

Pricing is presented as annual licenses. Monthly pricing options were not found in the verified data.

Your consumer rights in Singapore

Platform-specific rules

Digital purchases via the App Store or Google Play are generally governed by the respective store’s refund and cancellation policies.

For store purchases you must request refunds or cancellations through the relevant platform (Apple or Google) rather than Carly in many cases.

Local consumer protection

Singapore’s Consumer Protection (Fair Trading) Act may protect against unfair practices and poor service quality, but it does not automatically override platform terms for in-app purchases.

If you believe you were misled or the service is faulty, you can seek redress through CASE (Consumers Association of Singapore) or the relevant platform dispute process.

Customer experiences

Positive experiences

Some users report successful diagnostics and problem resolution that avoided expensive repairs, and occasional cases where Carly revisited issues and issued refunds.

Negative experiences

Many users report problems with unexpected automatic annual renewals, difficulty cancelling, slow or unstable app performance, and denied refunds.

Reports also include compatibility issues with certain car models and mixed customer service responsiveness.

Documentation checklist

What to prepare before contacting Carly or a store

• Invoice or proof of purchase (required for website cancellation requests).
• Subscription details: purchase date, renewal date, payment method and app store used.
• Screenshots of subscription entry in the app store and any error messages or failures in the app.
• Copies of any prior communications with Carly support and timestamps.

Why documentation matters

• Stores and regulators often require proof when assessing refund or cancellation claims.
• Detailed records increase the chance of a successful outcome if you escalate the issue.

Common mistakes

Timing and missed deadlines

Waiting too close to the renewal date or missing the one-month advance notice for web cancellations can forfeit cancellation options or complicate refund requests.

Always check renewal dates and set calendar reminders several weeks ahead.

Using the wrong cancellation channel

Trying to cancel an App Store or Google Play subscription directly with Carly often delays resolution; you must use the store’s subscription settings for those purchases.

For website purchases, failing to attach the invoice or not including the required cancellation wording can slow or block processing.

Comparative recap

Quick comparison of channels

The table below summarizes cancellation steps and refund responsibilities for each purchase channel.

How to use this table

Find your purchase channel and follow the specified cancellation path. Keep documentation ready for any refund request or dispute.

After cancelling

Confirmations and follow-up

After you cancel, check that you have a confirmation email or screenshot of the cancelled subscription from the channel you used.

Keep this confirmation until the end of the paid period in case billing disputes arise.

Useful links and where to ask for refunds

For App Store purchases and support, use the Carly App listing on the Singapore App Store:

Carly on Apple App Store (Singapore)

For web purchases, contact Carly by email at [email protected] and include your invoice and cancellation request.

Address

Carly contact email

For website subscription cancellations and support, email: [email protected].

Keep records

Save copies of all communications, invoices and store screenshots. These are essential if you escalate a dispute to the platform or to a consumer body in Singapore.