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Cancel CCBILL
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I hereby notify you of my decision to terminate the contract relating to the Ccbill service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ccbill: Step-by-Step Process
What is Ccbill
Overview
CCBill is a payment-processing and subscription-billing platform used by online merchants to collect recurring and one-time payments. It provides merchants with tools to manage subscriptions, transactions, and merchant-side refunds or voids.
Role in payments
CCBill acts as the payment gateway and billing administrator between consumers and merchants; merchants control access, refunds, and many subscription settings through CCBill's admin tools.
How to cancel Ccbill
Web (non - App Store / Google Play) - steps
- Go to support.ccbill.com and locate consumer cancellation options, or contact consumer support by email at consumersupport@ccbill.com.
- Log in using any two of these: your email address, credit card number (or last digits), or subscription ID to find and cancel the recurring subscription.
- Alternatively, call CCBill consumer support (international numbers are available) and request cancellation; request written confirmation.
- After successful cancellation, further billing for that subscription should stop.
App Store / Google Play subscriptions - steps
- If you purchased a subscription inside an app, cancel through Apple or Google Play account settings - CCBill’s web cancellation does not apply to in‑app purchases.
- Open the App Store or Google Play > Subscriptions, find the subscription, and follow the platform’s cancellation flow.
- Check your app store purchase history for confirmation and keep any confirmation emails or screenshots.
What happens when you cancel
Billing and renewals
When a subscription is cancelled through CCBill's consumer support portal or by phone, no further recurring charges should be processed for that subscription.
Access and data
Access to the merchant’s service is controlled by the merchant; cancellation prevents further billing but does not guarantee continued or terminated access - check the merchant’s access policy.
Will I get a refund?
General policy and merchant role
Refunds are handled by merchants using CCBill’s admin portal. CCBill provides tools for merchants to refund or void transactions, but refunds are discretionary and issued at the merchant’s decision.
Exceptions, timing and commentary
- Merchants can issue refunds or voids through the Admin Portal (lookup subscription → Refund/Void Transaction → enter reason → submit).
- Refunds that are issued typically take around 7 - 10 business days to process to the consumer’s account.
- Public commentary indicates many consumers report difficulty obtaining refunds and that some merchants enforce a strict no‑refund stance.
Ccbill plans and pricing
Where to check official pricing
CCBill lists plan structures and pricing on its official site; exact transaction fees and plan details should be verified with CCBill or the merchant directly.
Regional pricing note
CCBill can display prices in local currencies via regional pricing, but actual SGD totals depend on merchants' USD pricing and exchange rates applied by the system or merchant.
See CCBill documentation for regional pricing and admin pricing details: Regional pricing and Pricing & Admin.
Your consumer rights in Singapore
Right-to-cancel / cooling-off
CCBill’s publicly available policies do not indicate a voluntary 14‑day cooling-off or statutory right to cancel applicable to its billing system. Automatic recurring payments are generally non‑refundable once access is granted unless the merchant agrees otherwise.
Refund availability and how to assert rights
Refunds are discretionary and usually handled by the merchant via CCBill tools. Consumers in Singapore should preserve records, contact the merchant first, and escalate to their card issuer or platform dispute process if necessary.
Customer experiences
Positive reports
- Some users report helpful 24/7 customer support and successful resolution via live chat or phone.
- A minority describe the checkout experience as straightforward and CCBill as legitimate for processing payments.
Negative reports
- Many complaints cite unauthorized or continued charges after cancellation, difficulty obtaining refunds, and poor dispute outcomes.
- Users also report confusion with in‑app purchases and blocked transactions in certain regions.
Documentation checklist
What to gather
- Email address used for the subscription.
- Subscription ID (if available) and full/last 4 digits of the credit card charged.
- Transaction dates, amounts, merchant name, and billing statements.
How to prepare and present your case
- Take screenshots of subscription pages, cancellation attempts, and any confirmation messages or emails.
- Note dates and times of calls or chats, the agent’s name or ticket number, and keep copies of all emails.
Common mistakes
Relying on the wrong cancellation channel
A common error is attempting to cancel in‑app purchases via CCBill’s web portal; App Store and Google Play subscriptions must be cancelled through the respective app stores.
Failing to document and confirm cancellation
Consumers sometimes do not save cancellation confirmations or fail to get written proof. Without records, it is harder to dispute continued charges with the merchant or card issuer.
Comparative recap
Quick comparison
The table below contrasts common points between web-managed subscriptions and in‑app purchases (App Store / Google Play).
| Feature | Web (non - App Store/Google Play) | App Store / Google Play |
|---|---|---|
| How to cancel | Via CCBill consumer portal/support or phone; login with two identifiers | Cancel via Apple or Google account settings (not via CCBill) |
| Who issues refunds | Merchant issues refunds through CCBill admin tools; discretionary | Platform (Apple/Google) or merchant policies apply; follow app store refund processes |
| Billing stop after cancel | Cancellation through CCBill should stop future billing, but consumers report occasional issues | Cancellation via app store should stop platform billings; verify purchase history |
| Ease of dispute | Dispute routed through merchant, CCBill records, and card issuer if necessary | Dispute handled through Apple/Google purchases process and card issuer |
After cancelling
Confirm cancellation
- Always request and retain written confirmation (email or screenshot) of cancellation.
- Monitor your bank or card statements for at least one full billing cycle to ensure no further charges.
If billing continues or you need more help
- Contact the merchant first to request a refund or confirmation of cancellation.
- If unresolved, contact your card issuer to dispute unauthorized recurring charges and provide your documentation.
- For general information about CCBill’s service offerings, see a third‑party review or CCBill documentation: MerchantMaverick CCBill review, CCBill pricing & admin.
Address
Mailing address
CCBill LLC, 3402 E University Dr, STE 420, Phoenix, AZ 85034, United States.
Other contact options
For consumer cancellation or support, use consumersupport@ccbill.com or the CCBill consumer support portal (support.ccbill.com). Phone support and international numbers are listed via CCBill’s support channels.