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Cancel CIRKUL
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Cirkul service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cirkul: Easy Method
What is Cirkul
Overview
Cirkul is a hydration system that uses reusable bottles and single-use flavor cartridges to add taste to water. Users can adjust flavor intensity and subscribe to regular cartridge shipments.
How it is sold
Products are available as one-time purchases (starter kits, bottles, flavor packs) and Auto-Ship subscription plans for cartridges. Subscriptions are managed online through the user's account on the Cirkul website.
How to cancel Cirkul
Cancel Auto-Ship via website
- Sign in to your Cirkul account on the Cirkul website.
- Go to "your details" or account settings.
- Select "cancel plan" to stop future Auto-Ship shipments and charges.
Platform purchases (App Store / Google Play)
- If you purchased through Google Play, manage or cancel the subscription through Google Play and use Google's refund/reporting tools.
- If purchased through Apple's App Store, follow Apple's subscription and refund procedures in the App Store system.
What happens when you cancel
Future charges and shipments
Cancelling your Auto-Ship stops future recurring charges. Orders already processed before cancellation may still be shipped or billed.
Account access and data
Your account typically remains accessible for order history and settings. Personal data and order records remain available per Cirkul's terms of service.
Will I get a refund?
General refund policy
Cirkul generally does not accept returns or provide refunds for consumable products such as Sip cartridges because of their nature.
Exceptions and damaged items
- If an item is damaged in transit or incorrect, notify Cirkul promptly - typically within 14 days (or within the applicable processing window such as 5 - 14 days) to be eligible for a possible replacement.
- Replacements for confirmed issues are offered at the company’s discretion and are commonly limited to one replacement per account.
- Purchases made through Google Play or the App Store must use the platform’s refund mechanisms; Cirkul does not control platform refunds.
Cirkul plans and pricing
Pricing summary
The table below lists one-time purchase starter kits and flavor variety packs with prices in SGD as sourced from local listings.
Purchase options
| Plan | Price | Period | Features |
|---|---|---|---|
| LifeSip B‑Vitamins Flavor Variety Pack (makes 36 drinks) | S$33 | One‑time purchase | 36 flavored drink servings, no sugar, zero calorie |
| Frosted Refreshers Caffeine Flavor Variety Pack (makes 36 drinks) | S$33 | One‑time purchase | 36 flavored drink servings with caffeine, no sugar, zero calorie |
| Fission Caffeine Flavor Variety Pack (makes 36 drinks) | S$42 | One‑time purchase | 36 flavored drink servings, caffeine, no sugar, zero calorie |
| FitSip Electrolytes Flavor Variety Pack (makes 36 drinks) | S$35 | One‑time purchase | 36 flavored drink servings with electrolytes, no sugar, zero calorie |
| Puressence Unsweetened Flavor Variety Pack (makes 36 drinks) | S$42 | One‑time purchase | 36 naturally flavored servings, no sugar, zero calorie |
| 22 oz Plastic Water Bottle Starter Kit (with 2 flavor cartridges) | S$34 | One‑time purchase | Bottle + 2 flavor cartridges included |
| 40 oz Pearl Stainless Steel Tumbler | S$50 | One‑time purchase | Double‑wall insulated stainless steel with handle, no cartridges |
| Pearl All‑Day StrawSip™ Tumbler Starter Kit (40 oz, cream) | S$67 | One‑time purchase | Tumbler + flavor cartridge included |
Your consumer rights in Singapore
General expectations
There is no clear indication that a statutory 14‑day cooling‑off right is offered by Cirkul for consumable products in Singapore.
Platform purchases and remedies
- Purchases via Google Play or the App Store must use each platform’s refund/report processes for cancellations and refunds.
- For damaged or incorrect items, report issues promptly within the stated windows (commonly 5 - 14 days) to be considered for replacements.
Customer experiences
Positive feedback
- Many users like the variety of flavors and the ability to customize flavor strength to increase water intake.
- Some customers report receiving replacements or compensation (free Sips or gift codes) when cartridges arrived broken or defective.
- Starter kits and flavored packs are popular for convenience and variety.
Negative feedback
- Frequent complaints about difficulty cancelling Auto‑Ship plans and continued charges after cancellation attempts.
- Reports of slow or unresponsive customer service, delayed shipping, and inability to cancel processed orders.
- Product quality concerns: cartridges not lasting as promised, bottle defects, and damaged packaging.
- Warnings about fraudulent sites mimicking Cirkul; always verify the official domain before purchasing.
Documentation checklist
Needed for cancellations
- Account email and login name used for the Cirkul account.
- Order number and order date for the purchase or subscription.
Needed for damaged/incorrect items
- Photos of damaged items, packaging, and tracking labels.
- Proof of purchase or receipt (platform receipt for App Store/Google Play purchases).
- Screenshots of account settings showing the subscription and cancellation attempts (if relevant).
Common mistakes
Expecting immediate refunds for consumables
Many customers assume consumable cartridges can be returned for a refund; Cirkul generally treats consumables as non‑returnable. Expect replacements only for confirmed damage or errors.
Using the wrong cancellation channel
Canceling through Apple or Google does not cancel website Auto‑Ship subscriptions and vice versa. Follow the appropriate process depending on where you purchased.
Comparative recap
Quick comparison
| Aspect | Cirkul policy | Recommended action (Singapore) |
|---|---|---|
| Cancellation method | Cancel Auto‑Ship via Cirkul website; App Store/Google Play managed via platform. | Cancel where you purchased; keep screenshots of cancellation confirmation. |
| Refunds for consumables | Generally no refunds for Sip cartridges; replacements for damage only. | Do not expect a cooling‑off return; report damaged items promptly with evidence. |
| Damaged/incorrect items | Report within 5 - 14 days for possible replacement; limited per account. | File claim quickly and provide photos and order details. |
| Platform purchases | Refunds and cancellations follow Apple/Google rules, not Cirkul's direct policy. | Use "Report a problem" in Google Play or Apple's purchase support. |
| Fraud risk | Users report scam sites mimicking Cirkul domains. | Verify official sources and receipts before providing payment details. |
After cancelling
What to monitor
- Check your bank or card statements for any unexpected charges for at least one billing cycle.
- Save cancellation confirmation emails or screenshots to dispute charges if necessary.
Help and further steps
If you need guidance on cancelling or managing subscriptions, you can consult a step‑by‑step cancellation guide hosted by a subscription help resource:
Address
Corporate address
Cirkul, Inc., 3620 Queen Palm Drive, Tampa, FL 33619, USA
Support note
Use your account email and order information when contacting support. For platform purchases, contact Google Play or Apple support through their purchase history tools.