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Cancel CLARITY
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I hereby notify you of my decision to terminate the contract relating to the Clarity service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Clarity: Easy Method
What is Clarity
Overview
Clarity refers to a set of subscription-based digital services that provide mental‑wellness tools, personalised insights and analytic features via apps and web platforms.
Different services use the Clarity name: Clarity Wellness (AI recovery coach), a Clarity-branded app by We Heal Private Limited (India) and a service called ClarityCheck. Each has its own billing and support rules.
Service variants
Clarity Wellness is offered via a web app with monthly auto-renewing subscriptions and account-based cancellation.
Clarity App (We Heal Pvt. Ltd.) uses in‑app wallet and store purchases; ClarityCheck is a separate subscription service with its own cancellation flow.
How to cancel Clarity
Cancel via account (web)
- Sign in to your Clarity web account and go to Account Settings or Subscriptions.
- Follow the cancel subscription option to stop auto‑renewal (Clarity Wellness supports account cancellations on the web).
- Keep the cancellation confirmation email or screenshot for records.
Cancel via app stores and provider instructions
- If you purchased through the Apple App Store or Google Play, cancel through that store (Clarity App by We Heal requires store cancellations for subscriptions).
- For ClarityCheck, follow the cancellation link or instructions contained in the welcome or billing email, or use the account settings on their site.
- If the service offers a chatbot or automated help, request written confirmation and save the transcript; if cancellation fails, contact your bank to block future charges as a last resort.
What happens when you cancel
Access after cancellation
When you cancel an auto‑renewing subscription you generally retain access until the end of the paid period.
Cancelling usually stops future payments but does not always delete your account or data immediately.
Renewal and data
Auto‑renewal stops after cancellation; you should verify the next billing date and check for a confirmation message.
Data retention policies vary by provider - export any personal content before cancellation if you wish to keep it.
Will I get a refund?
Provider refund policies
Clarity Wellness: prorated refunds are available if you cancel within 30 days of initial purchase, per their terms.
Clarity App (We Heal Pvt. Ltd.): wallet recharges are non‑refundable and the app does not refund for price reductions or promotions.
ClarityCheck: generally no refunds once a billing cycle has started; cancelling stops future charges but does not guarantee a refund.
Exceptions and actions
- Request a refund promptly and provide evidence of unauthorized or failed service when applicable.
- If purchased via Apple/Google, you may also request a refund through the respective store’s refund process.
- In case of dispute, document all communication and, if necessary, escalate to your bank or consumer mediation bodies.
Clarity plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro Mode | S$99.98 | Unknown | Unlocks all Guided Journals, AI Chatbots, Assessments, Programs, Crash Courses, Audios, Breathwork, Tips, Affirmations, Advanced Insights, Custom Emotions & Activities, Bonus Notifications, Export, and Data Sync |
| Pro Mode | S$88.98 | Unknown | Unlocks all Guided Journals, AI Chatbots, Assessments, Programs, Crash Courses, Audios, Breathwork, Tips, Affirmations, Advanced Insights, Custom Emotions & Activities, Bonus Notifications, Export, and Data Sync |
| Pro Mode Discount | S$69.98 | Unknown | Same as above (discounted) |
| Pro Mode | S$14.98 | Unknown | Same as above |
Notes on prices
Exact SGD price tiers are listed on the iOS App Store and reflect various Pro Mode in‑app purchase options.
Check the purchase flow or your receipt for the subscription period (monthly, annual or other) as it may differ by offer.
Your consumer rights in Singapore
Cooling‑off and digital services
Singapore does not generally provide a statutory 14‑day cooling‑off right for digital content or services accessed immediately.
Nevertheless, providers can still offer refunds at their discretion for reasonable grounds such as service failure or unauthorized charges.
App store and CASE options
If you bought via Apple or Google, you can use their refund processes which are subject to store terms and review.
The Consumers Association of Singapore (CASE) can mediate complaints involving misleading conduct, undisclosed automatic billing or failure to honour stated terms.
Customer experiences
Positive reports
Some users report that persistent follow‑up, email disputes and public reviews led to a refund being issued in individual cases.
Those success stories typically involved documented communications and escalation to payment providers.
Negative reports
Other users describe difficulties: unexpected charges after attempting to cancel, unhelpful or looping chatbots, and slow or bot‑only support.
Some customers found the refund process burdensome and needed to dispute charges with banks to stop payments.
Documentation checklist
What to collect
- Receipt or order confirmation email for the subscription or wallet top‑up.
- Account email/username and transaction IDs shown on your bank or card statement.
- Screenshots of subscription status, cancellation attempts, and any chatbot transcripts or support replies.
How to organise
- Save all documents in a single folder (date‑stamped filenames help).
- Record times and names for any phone or chat support interactions and keep copies of follow‑up emails.
Common mistakes
Assuming an automatic refund
Many users assume cancelling automatically triggers a refund; in most cases cancelling only stops future renewals and does not refund past charges.
Example: cancelling after the billing cycle starts usually leaves you without a refund unless the provider’s policy says otherwise.
Relying solely on chatbots
Relying only on an automated chatbot without obtaining written confirmation is risky; bots may loop or fail to complete cancellation.
Example: if the chatbot gives no confirmation, follow up with an email and keep a screenshot of the chat transcript.
Comparative recap
Quick comparison table
| Service | Cancellation method | Refund policy | Recommended action |
|---|---|---|---|
| Clarity Wellness | Cancel via web account settings | Prorated refunds within 30 days for initial purchase | Cancel in account settings; request prorated refund if within 30 days. Terms |
| Clarity App (We Heal Pvt. Ltd.) | Cancel via Apple/Google store; wallet top‑ups non‑refundable | No refunds for wallet recharges or price reductions | Cancel subscription through store; do not expect refunds for wallet charges. Policies |
| ClarityCheck | Cancel via instructions in welcome email or account settings | No refunds once billing cycle has started; technical cases reviewed case‑by‑case | Cancel immediately to stop renewal; escalate if charged after cancellation. Help |
Bottom line
Cancellation ease and refund availability vary: web account cancellations are straightforward, store purchases require the store flow, and wallet top‑ups are often non‑refundable.
Document everything and act quickly if you want to preserve refund options.
After cancelling
Next steps
Confirm you received a cancellation confirmation by email and save it. Monitor the next bank statement to ensure no further charges occur.
If you are charged after cancellation, contact the provider with evidence and, if unresolved, contact your card issuer or bank to dispute the charge.
Useful links
- Clarity Wellness terms
- Clarity App (We Heal) policies
- ClarityCheck cancellation & refunds
- Clarity iOS App Store listing
Address
Postal address
Block 854 Yishun Ring Road, #01‑3511, Singapore 760854.
Contact note
If you need to escalate a complaint in Singapore, keep your documentation ready and consider contacting the Consumers Association of Singapore (CASE) for mediation if the provider does not resolve the issue.