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Cancellation Cornerstone: Step-by-Step Guide
What is Cornerstone
Overview
Cornerstone is a cloud-based learning and talent management platform used by organisations to deliver training, manage learning paths, and track employee development.
The service is subscription-based and often sold to enterprises with implementation, integrations, and support included in contract packages.
Primary uses
Typical uses include course management, compliance tracking, reporting, and skills development for employees and contractors.
Cornerstone is delivered as a hosted SaaS product with administrative and learner interfaces, including mobile apps.
How to cancel Cornerstone
Confirm your contract terms
Check your signed contract and the Cornerstone terms of service to identify notice periods, minimum terms, and cancellation requirements.
Refer to the Cornerstone TOS for the official terms: Cornerstone Terms of Service.
Step-by-step cancellation process
- Locate your account manager or the enterprise sales contact who handled your purchase.
- Prepare your contract details: customer name, contract ID, start and end dates, and reason for cancellation.
- Submit a written cancellation notice via the contractual channel (email to account rep or formal letter) and keep a copy.
- Confirm any required notice period and the effective cancellation date with Cornerstone in writing.
- Follow up with any onboarding or billing contacts to stop future renewals and remove payment methods if required.
- If you used the mobile app for access, inform administrators that user licenses should be revoked after the contract end.
What happens when you cancel
Access and subscription end
Access typically continues until the contract or paid subscription period ends; termination dates depend on your agreement.
Administrators should plan for license revocation and communicate timelines to users before access ends.
Data retention and export
Data retention, export windows, and deletion procedures are governed by your contract and Cornerstone policies.
Request data export (reports, learner records) well before the effective cancellation date to avoid losing access.
Will I get a refund?
General policy
Refunds are not standard and depend on the terms of your contract and the reasons for cancellation.
Enterprise agreements commonly include non-refundable fees for implementation and minimum term commitments.
Possible exceptions
- Pro-rated refunds may be considered only if explicitly stated in your contract or agreed in writing by Cornerstone.
- Disputes over service levels or breaches may be handled under contract dispute procedures and could affect refund decisions.
Consult your agreement and discuss specific refund possibilities with your account representative.
Cornerstone plans and pricing
Pricing overview
Cornerstone pricing in Singapore is custom-quoted and not publicly listed; the figures below are benchmarks only.
For an exact quote, contact Cornerstone sales or a local partner.
Benchmark pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Typical enterprise per‑user rate (benchmark) | US$6.00 - 10.00 per user per month (≈ S$8.20 - 13.70) | monthly | Base LMS modules; rate may serve as early budgeting benchmark |
| Average annual enterprise contract value | US$69,000 per year (≈ S$94,700) | annual | Includes multiple modules, implementation, integrations |
Your consumer rights in Singapore
Key protections
Consumers in Singapore are protected by statutes and regulations covering unfair contract terms and misleading practices.
For digital services, your rights depend on whether the purchase was made as a consumer or a business; enterprise contracts often fall outside basic consumer protections.
What you can do
- Review your contract for cancellation, refund, and dispute resolution clauses.
- Raise complaints directly with Cornerstone and retain written records of all communications.
- If you are a consumer (not a business buyer), consider contacting local consumer organisations for guidance.
Customer experiences
Positive experiences
Many organisations report benefits such as centralized reporting, compliance tracking, and improved learning workflows after implementation.
Large customers often value Cornerstone for scalability and enterprise integrations.
Common complaints
Reported issues include complexity of implementation, variable costs for added modules, and the administrative overhead of managing enterprise licenses.
Billing disputes and data export timing are recurring operational concerns during cancellations.
Documentation checklist
Essential documents to gather
- Signed contract or order form (showing term, renewal, and notice requirements).
- Invoices, proof of payment, and billing history.
- Contact details for your Cornerstone account manager or reseller.
- Records of support tickets or service-level issues relevant to your cancellation.
Export and backup items
- Export learner records, completion certificates, and compliance reports.
- Save configuration settings, custom reports, and integration credentials if permitted.
Common mistakes
Missing notice periods
Organisations sometimes assume cancellation is immediate and fail to allow for contractual notice periods, resulting in unwanted renewals or charges.
Always check contract dates and send written notice within the required window to avoid automatic renewal.
Not exporting data in time
Waiting until the last day to request exports risks losing access to important learner records and reports.
Schedule exports well before the contract end date and confirm the format and delivery method.
Comparative recap
Quick financial comparison
| Item | Estimated cost | Period |
|---|---|---|
| Per‑user benchmark | US$6.00 - 10.00 per user per month (≈ S$8.20 - 13.70) | monthly |
| Average enterprise contract | US$69,000 per year (≈ S$94,700) | annual |
Decision pointers
Use the per‑user benchmark for early budgeting and the average contract figure when planning full enterprise scopes that include implementation and integrations.
Actual pricing will vary; request a formal quote to confirm costs for your organisation.
After cancelling
Data and accounts
Export and securely store all required learner records, reports, and configurations before access is terminated.
Ask Cornerstone for confirmation of the data export window and deletion schedule.
Further help and references
Review Cornerstone’s terms for contract and service details: Cornerstone Terms of Service.
For pricing context and benchmarks see an industry summary: Cornerstone LMS pricing (benchmark).
If you used the mobile app, check app settings or store information: Cornerstone LearningExperience on the App Store.
Address
Singapore office
Cornerstone (regional) address listed in public materials:
11 Collyer Quay, The Arcade, Unit 14‑08, Singapore 049317.
Notes on contacting
Verify the correct Cornerstone entity for your contract before sending formal notices, as regional listings may reflect different corporate entities or partners.
Send cancellation notices through the contractual contact (account manager or authorised sales representative) and keep confirmations in writing.
Similar cancellation services
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
Before canceling your Cornerstone subscription, review your contract for notice periods, minimum terms, and cancellation requirements. Ensure you understand the specific terms outlined in the Cornerstone Terms of Service.
To initiate cancellation, locate your account manager or the enterprise sales contact who handled your purchase. Prepare your contract details and submit a written cancellation notice via email or registered mail, keeping a copy for your records.
Your access to Cornerstone typically continues until the end of your contract or paid subscription period. Make sure to communicate the termination date to users and plan for license revocation accordingly.
Refunds are not standard and depend on your contract terms. Check if your agreement mentions pro-rated refunds or if any fees are non-refundable, especially for implementation.
Request data export, including reports and learner records, well before your effective cancellation date to avoid losing access. Refer to your contract for specific data retention and export policies.