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Cancellation Personality.Co: Easy Method
What is Personality.Co
Service overview
Personality.Co offers online personality assessments and related insights, presented as a subscription service to access detailed results and recommendations.
The service appears to be operated by Novomedia EOOD (Sofia, Bulgaria) though no specific street address is published on their site.
How it is commonly sold
Promotions often present a low-cost or trial-style entry point that may convert into a paid subscription unless cancelled.
Because of that model, many users discover recurring charges after the initial low-cost offer.
How to cancel Personality.Co
Cancel via the official web page
- Visit the official cancel page and follow the form instructions: personality.co - Cancel Subscription.
- Enter the registered email address when prompted and submit the cancellation request on that page.
Cancel from your account dashboard
- Log in at the Personality.Co website, go to the "Membership" or "Subscription" tab, and select "Cancel Subscription".
- Save or screenshot any on-screen confirmation shown after cancelling for your records.
If you cannot cancel online
- Contact customer support in writing and request cancellation if the site or dashboard does not work. Third‑party guides recommend contacting support and documenting your attempts: JoinChargeback guide.
- If support does not respond, consider asking your bank or card issuer to dispute future or recent charges and keep evidence of your cancellation attempts.
What happens when you cancel
Access after cancellation
Cancellation typically prevents future renewals but many reports indicate you generally retain access until the end of the current billing period.
Keep a record of the cancellation confirmation and billing dates to verify remaining access.
Billing and future charges
Cancellation should stop future automatic charges, but users report cases where further charges occurred and required disputes with banks or support follow-up.
Monitor your card statement for at least one billing cycle after cancelling to confirm no further charges appear.
Data and account information
Personality.Co does not publish a clear public policy in all sources about data deletion. If you need data removed, request it explicitly in writing when cancelling.
Save any receipts, screenshots and message copies that prove you requested cancellation or deletion.
Will I get a refund?
Official policy
Guides and service summaries indicate Personality.Co states payments are non‑refundable. See a summary reference: Postclic summary.
Official wording on refunds should be checked on Personality.Co directly when possible.
Exceptions and user reports
- Many user reports indicate refunds have been obtained after contacting support persistently; these are anecdotal and not guaranteed (user reports).
- Some reports reference a short window (around seven days) where refunds were more likely, but this is not official policy and varies by case.
How to increase chances of a refund
- Contact support in writing with full transaction details and request a refund.
- Provide screenshots of the charge, the original offer, and any misleading or unclear disclosure.
- If payments were via Apple or Google, also request a refund through those platforms (see App Store guidance below).
Personality.Co plans and pricing
Checking official pricing
Always confirm current plans and prices on the official Personality.Co website or account pages before subscribing.
Do not rely on third‑party summaries for up‑to‑date prices; check the provider’s site directly.
Notes on observed pricing behaviour
No legitimate Singapore-dollar pricing for Personality.Co was found in verified sources. The service has been reported to present a small initial fee (e.g., ~USD 1.95) and then recurring charges at higher USD amounts.
Be cautious of trial or promotional pricing that may roll into ongoing billing without clear disclosure, as multiple complaints exist about that model (GridinSoft summary).
App vs website purchases
Some different apps with similar names exist in app stores; in‑app pricing and refund policies are controlled by Apple/Google when purchases occur via those stores. Example App Store listing: PersonalityMatch on Apple.
Your consumer rights in Singapore
Legal protections
Singapore consumers are protected by the Consumer Protection (Fair Trading) Act (CPFTA), which requires clear disclosure of ongoing charges and prohibits unfair practices.
If recurring fees were not clearly disclosed, that may be considered an unfair practice under local law.
Practical enforcement options
- File a complaint with the Consumers Association of Singapore (CASE) if you suspect unfair or misleading practices.
- Consider the Small Claims Tribunals for monetary claims within their jurisdiction if direct resolution fails.
App store purchases and platform refunds
If you paid via Apple or Google Play, use their “Report a Problem” or refund-request processes since those platforms can reverse charges independently of the merchant.
Keep platform receipts and transaction IDs when submitting refund requests to Apple or Google.
Customer experiences
Positive feedback
Some users on review platforms praised customer support and the quality of the assessment pages, noting clear instructions and helpful responses in certain cases (Trustpilot).
Positive experiences appear in the minority compared with complaint reports.
Negative complaints
Multiple independent complaints describe unexpected recurring charges after a low‑cost entry fee, unclear subscription disclosure, and difficulty obtaining refunds (user complaints).
Some users characterize the experience as similar to subscription traps and report needing bank intervention or persistent contact to stop charges (GridinSoft).
Documentation checklist
Essential items to collect
- Registered account email and username used with Personality.Co.
- Order reference, transaction ID, date and exact amount charged from your statement.
- Screenshots of the offer, checkout page, and any pages showing trial or subscription terms.
Communication and proof
- Copies of emails or messages sent to support and any replies received.
- Bank statements or card transaction screenshots showing the charge(s).
- Confirmation screenshot after you complete cancellation (if available).
Common mistakes
Assuming deleting the app cancels the subscription
Deleting the mobile app does not automatically cancel a web or in‑app subscription. Always cancel via the account/subscription page or app‑store subscription manager.
Confirm cancellation with a screenshot or confirmation email rather than assuming removal of the app is sufficient.
Missing the trial window or not documenting offers
Not noting exact trial start/end dates or failing to capture the original offer can make disputes harder to support.
Always save the checkout page and any "free" or trial disclosures before confirming purchase.
Comparative recap
Quick comparison
| Aspect | What to expect | Recommended action | (Period) |
|---|---|---|---|
| Cancel method | Website cancel page or account dashboard; support as fallback. | Use the official cancel page and save confirmation: official cancel. | Immediate - visit page |
| Refund policy | Officially non‑refundable; refunds sometimes reported after support contact. | Request refund in writing, provide evidence, and consider bank dispute if needed. | Case dependent |
| Access after cancel | Often retained until the end of the current billing period per user reports. | Keep screenshots of access dates and monitor statements for further charges. | Billing cycle |
Notes on table
The table summarizes typical patterns from user reports and third‑party guides; individual outcomes may vary.
For specifics, follow the official cancellation flow and keep documentation to support any disputes.
After cancelling
Immediate steps
- Save the cancellation confirmation and any reference number you receive from the site.
- Monitor your bank or card statement for at least one billing cycle to verify no further charges occur.
What to do if charges continue
- Contact Personality.Co support in writing and attach proof of cancellation and the charge(s).
- Consider disputing the charge with your bank or card issuer and provide the documentation you collected.
Helpful resources
- Official cancel page: personality.co - Cancel Subscription
- Third‑party cancellation guide: JoinChargeback - how to cancel
- Background and refund discussions: Postclic - cancel summary
- User reports and experiences: Reddit - user reports
- App store listing for similarly named app: PersonalityMatch on Apple
Address
Registered operator
Available information indicates Personality.Co is operated by Novomedia EOOD in Sofia, Bulgaria.
No specific street address or local Singapore office is published in the verified sources used for this guide.
How to contact if no address exists
When a physical address is not published, rely on written contact via the service’s support channels, save all correspondence, and use your bank’s dispute process if unresolved.
For consumer enforcement in Singapore, consider contacting CASE or the Small Claims Tribunals if you need to escalate a complaint.
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Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.