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Cancel COTERIE
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I hereby notify you of my decision to terminate the contract relating to the Coterie service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Coterie: Easy Method
What is Coterie
Overview
Coterie is a subscription-based company that sells diapers and baby products designed for daily use and delivery to your door. The service allows customers to set recurring deliveries and adjust quantities based on needs.
Products
Products include premium diapers and related baby items described on Coterie's official product pages. Pricing and subscription options are published on their site and related blog material.
How to cancel Coterie
Cancel via account dashboard
The most common method is to cancel from your Coterie account dashboard before the next renewal. Log in, find subscription settings, and follow the cancellation steps shown there.
Cancel via Text Assistant (SMS)
Coterie also supports cancellations by SMS using the Text Assistant. Send the command "CANCEL" as instructed by Coterie's messaging service to terminate future renewals.
- Step 1: Log in to your Coterie account or open the SMS thread from Coterie's Text Assistant.
- Step 2: From the dashboard, locate "Subscription" or "Manage Subscription" and select "Cancel".
- Step 3: If using SMS, send "CANCEL" to the number given in Coterie's messaging instructions.
- Step 4: Confirm cancellation and keep any confirmation message or screenshot for your records.
What happens when you cancel
Billing and renewal
Cancellation takes effect at the end of the current billing cycle; you will continue to receive the service until that date. The subscription will not renew after the current cycle ends.
Account and data
Your account usually remains accessible for order history and account settings. Retention of personal data follows Coterie's policies; consider saving receipts or confirmation messages for your records.
Will I get a refund?
Official policy
Coterie's Terms of Use state there are no refunds for cancellations; subscriptions continue until the end of the current billing cycle and then stop.
Exceptions and notes
There is no publicly stated 14-day cooling-off right or statutory refund for Coterie subscriptions on their Terms of Use. Any exception would need to be documented by Coterie directly.
Coterie plans and pricing
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Size 1 Double-Pack (2×33 diapers) | S$33.25 | Per pack (one-time purchase) | Each pack contains 33 diapers (Size 1); sold as two-pack bundle; tax included; from Acer Academy Singapore |
Notes on pricing
The official Coterie website lists prices mainly in USD (example: US$90/month for an auto-renew subscription). Local SGD prices may appear through Singapore retailers rather than Coterie's site.
Always confirm the final price and tax/shipping with the seller before purchase.
Your consumer rights in Singapore
Cooling-off and returns
Singapore does not generally impose a mandatory cooling-off period for purchases from overseas digital or physical retailers unless the seller offers one. Coterie does not publicly state a cooling-off right in its Terms.
Local protections and expectations
Standard Singapore consumer protections (such as a 14-day cooling-off) are unlikely to apply unless Coterie explicitly provides those rights. Check terms and seller communications for any exceptions.
Customer experiences
Positive feedback
Some customers report strong satisfaction with Coterie's support and product reliability. For example, reviewers have praised customer service responsiveness and consistent diaper performance in certain threads and reviews.
Negative feedback
Other customers report issues including shipping delays, support problems, product fit, leaks, and skin reactions. Multiple review threads and reviews document both positive and negative experiences.
Documentation checklist
What to save before cancelling
- Account login email and order number(s).
- Subscription confirmation and renewal date.
- Any cancellation confirmation message or screenshot.
What to provide to support
- Order number and last four digits of payment method (if applicable).
- Dates of transactions and any relevant communication with support.
Common mistakes
Expecting an automatic refund
Many users expect a pro‑rata refund after cancelling. Under Coterie's Terms of Use, cancellations do not trigger refunds; services continue until the end of the billing cycle.
Canceling without confirmation
Some customers believe they cancelled but did not receive or save confirmation. Always keep a confirmation screenshot or confirmation email when you cancel via dashboard or SMS.
Comparative recap
Quick comparison
| Plan | Price | Period | Notes |
|---|---|---|---|
| Subscription (auto-renew) | US$90 (example listed on official site) | monthly | Auto-renews; cancel anytime; no refunds after cancellation per Terms of Use. |
| One-time pack (Singapore retailer) | S$33.25 | Per pack (one-time purchase) | Single purchase; local retailer pricing; no subscription commitment. |
How to choose
Choose subscription if you want recurring deliveries and convenience. Choose one-time purchase if you prefer to avoid auto-renew commitments or test the product first.
After cancelling
What to check
After cancellation, verify you received confirmation and review the end-of-cycle date. Keep order history and any exchange with support for future reference.
Helpful links
Official product and pricing information: Coterie - The Diaper.
Subscription cost guide from Coterie: Coterie - Diaper subscription cost.
Public customer reviews: Coterie reviews on Trustpilot.
Address
Mailing address
Coterie does not publicly provide a physical mailing address for cancellations. Official cancellation channels are digital (account dashboard or Text Assistant).
Support channels
Use your account dashboard to manage or cancel subscriptions and retain confirmation records. If you received SMS instructions from Coterie, follow them and send "CANCEL" to the Text Assistant to stop renewals.