Cancellation Cultivist: Easy Method

What is Cultivist

Overview

Cultivist is a paid membership service offering access to museums, curated cultural experiences, talks and travel for art enthusiasts.

Memberships are managed by Cultivist Ltd.; benefits and access depend on the plan purchased and partner institutions.

How membership works

Members pay an annual fee for access to benefits such as priority museum entry, events and itineraries.

Memberships renew automatically unless cancelled before the next term; Cultivist sends renewal reminders.

How to cancel Cultivist

Cancel on the web (standard method)

• Email [email protected] stating you wish to cancel your membership.
• Or use the site's Contact Us channel described in the member agreement to submit a cancellation request.
• Cancellation takes effect at the end of the current paid term unless within the 14‑day withdrawal period (see below).

Other channels and platform purchases

• If you joined via the Apple App Store, refunds and some purchase issues are handled by Apple under App Store policies; Cultivist remains responsible for other membership matters. See Cultivist’s member agreement for details: Member Agreements.
• If you purchased via Google Play, request a refund through Google Play’s refund process; Cultivist’s Terms of Use reference platform rules: Cultx Terms of Use.

What happens when you cancel

Access and expiry

After you submit cancellation (outside the 14‑day withdrawal period) your membership remains active until the end of the current paid term.

You will retain access to member benefits through that date; automatic renewal will be stopped for the next period.

Data and account records

Cultivist will retain account and payment records as required by its policies and applicable law.

To request account deletion or specific data actions, contact [email protected] and follow any instructions in the member agreement.

Will I get a refund?

14‑day cooling‑off (right of withdrawal)

If you cancel within 14 days of starting a standard (non‑gift) membership you are entitled to a full refund.

Refunds are issued to the original payment method within 14 days of receiving your cancellation notice.

Refunds after the cooling‑off period

Membership fees are generally non‑refundable after the 14‑day period unless Cultivist agrees otherwise.

For App Store purchases Apple may issue refunds under its own policies; see the member agreement for details: Member Agreements.

Cultivist plans and pricing

Publicly listed plans

The Cultivist site lists two main annual plans with USD pricing and features as shown below.

There is no official SGD listing on the site; conversion depends on current exchange rates and promotions.

Price table

Your consumer rights in Singapore

Cooling‑off and refund expectations

Cultivist implements a 14‑day right of withdrawal globally as set out in its member agreement; Singapore consumers can rely on that policy when applicable.

Refunds under the cooling‑off are processed to the original payment method within 14 days after notice.

Local protections and escalation

Singapore consumers also have general protections under local consumer law for services not delivered or misrepresented.

If you cannot resolve an issue with Cultivist, consider contacting local consumer advisory services (for example, the Consumer Association of Singapore) or seeking dispute resolution options available in Singapore.

Customer experiences

Positive reports

Some members report that cancelling before the end of a free trial was quick and they were not charged afterward.

Ease of cancelling during trial periods has been noted positively by certain users.

Negative reports

Other users report problems such as partner museums or perks being removed without advance notice.

There are also accounts of an unintuitive interface and delays or shortcomings in customer service for ticketing or cancellations.

Documentation checklist

What to prepare before you cancel

• Full name and email used for the Cultivist account.
• Membership start date and plan name (Enthusiast or The Club).
• Proof of payment (card statement, receipt or transaction reference).

Additional items that may speed processing

• Copy of the membership card if you were issued a physical card (the member agreement notes this may need to be returned in some cases).
• Clear written cancellation statement (email or submitted via Contact Us) including your request and date sent.

Common mistakes

Missing the 14‑day window

A frequent error is assuming a refund is available after the 14‑day cooling‑off period; generally, refunds are only guaranteed within that window.

Check your membership start date and act quickly if you intend to cancel for a refund.

Using the wrong channel

Some users attempt to cancel via third‑party platforms but forget platform refund rules differ (Apple/Google); this can delay or prevent the desired result.

If you joined through an app store, follow that store’s refund process and notify Cultivist via the official contact email for membership closure.

Comparative recap

Quick side‑by‑side

The table below compares the two public plans, price and core benefits to help you decide before cancelling or downgrading.

Prices are the publicly listed USD amounts on Cultivist’s site; promotions may alter effective cost for eligible members.

Comparison table

After cancelling

What to check immediately

• Confirm you received an email acknowledgement of your cancellation from [email protected].
• Verify that automatic renewal is switched off and monitor your card statement around the renewal date.

Helpful links and follow up

• For contract, cancellation and refund details see: Member Agreements.
• Plan details and benefits: Enthusiast and The Club.
• If you need platform-specific refund guidance, review: Cultx Terms of Use.

Address

Singapore office

1 Jalan Kilang #05-01/03 Singapore 159402

This is the local office address listed for Culti Milano Singapore; cancellations and refunds are processed primarily via email.

Where to send questions or card returns

For cancellations, refunds or to request a postal address for returning a physical membership card, email [email protected].

If the member agreement requires a physical return, Cultivist will supply the correct postal address and instructions on request: Member Agreements.