Cancellation Culturr: Complete Guide

What is Culturr

Overview

Culturr is a subscription-based platform that connects users with curated cultural experiences, offering personalized recommendations for events, workshops, and activities.

The service is subscription driven and may be accessed via the website and mobile app platforms.

Service format

Culturr delivers curated content, event listings and personalised recommendations as part of its paid plans.

Access methods and billing depend on how you subscribed (website, Apple App Store, or Google Play).

How to cancel Culturr

Cancel if you subscribed on the website

• Email [email protected] (or send a written mail) with a clear cancellation notice.
• Include your account email, subscription ID (if known), and the date you want cancellation to take effect.
• Keep a copy of your sent message and any reply from support as proof.

Cancel if you subscribed via mobile stores

• Apple App Store subscriptions must be cancelled through your Apple account settings; refunds are handled by Apple.
• Google Play subscriptions must be cancelled through Google Play; cancellations and refunds follow Google Play policies.
• Check your device account/subscription settings to confirm cancellation and turn off auto‑renewal.

What happens when you cancel

Access after cancellation

If you cancel a website subscription, access normally continues until the end of your current billing period.

For App Store and Google Play subscriptions, access typically continues according to the store’s billing cycle after you cancel.

Account and data

Cancellation stops future billing but does not necessarily delete your account or data; check account settings or ask support for data removal options.

If you want data deleted, request explicit account or data deletion from support and retain copies of your request and any confirmations.

Will I get a refund?

General refund rules

First subscription payments made on the website or via Google Play may be eligible for a refund if requested within 14 days of the first charge, with exceptions.

Auto-renewal payments may be eligible for a refund if requested within 30 days of renewal, subject to exclusions.

Platform-specific refunds and exclusions

• Monthly subscriptions are excluded from the 14-day first-payment and 30-day auto-renewal refund eligibility noted above.
• App Store purchases: refunds are handled exclusively by Apple and must be requested through Apple support.
• Google Play purchases: refunds and cancellations are handled by Google Play under their policy and must be requested there.

Culturr plans and pricing

Where to check pricing

Do not rely on third-party sources for current prices. Check the official Culturr pages or your app store listing for the latest plan and price information.

No verified pricing in SGD for Culturr was available in the verified source; verify directly with the provider before subscribing.

Avoiding assumptions

Do not assume currency, billing period, or trial terms; these vary by platform and location and are shown at purchase.

If unsure, contact [email protected] or view the official terms for clarification.

Your consumer rights in Singapore

What Culturr’s terms say

The Culturr terms do not make an explicit reference to Singapore-specific statutory consumer protections in the verified terms document.

For entitlement or remedies under Singapore law, you may need to consult local consumer protection guidance or seek legal advice.

Practical steps for Singapore users

• Keep purchase receipts, confirmation emails, and cancellation requests as evidence.
• If a refund or dispute cannot be resolved with the provider, consider contacting local consumer advice services for next steps.

Customer experiences

Positive reports

Users who follow the correct cancellation channel (website email or the app store process) generally receive confirmation and continue access until period end.

Prompt contact and clear details tend to speed up support responses.

Negative reports and common issues

Common problems include cancelling in the wrong place (e.g., from the app instead of the store used), or unclear cancellation messages that delay processing.

Refund outcomes vary by platform and timing; platform-handled purchases may require dealing directly with Apple or Google for refunds.

Documentation checklist

Essential items to keep

• Account email and username used to subscribe.
• Subscription ID, order number, or receipt from the website or app store.
• Copy of your cancellation request (email or posted mail receipt) and any support replies.

Optional but helpful items

• Screenshots of subscription status, billing dates, and payment records.
• Notes on dates and times you contacted support and names of staff you spoke with.

Common mistakes

Cancelling in the wrong place

Example: Cancelling inside the app when you purchased on the website can leave the website subscription active and still bill you.

Always cancel through the same channel used to subscribe: website, Apple, or Google Play.

Not keeping proof

Example: Sending a short, unclear email without order details can delay processing or make it hard to claim a refund.

Always include identifying details and keep copies of sent messages and replies.

Comparative recap

Quick comparison

After cancelling

Confirming completion

Wait for a confirmation email or message from support or your app store confirming cancellation and any refund decision.

If you do not receive confirmation within a reasonable time, follow up with support and keep records of the follow-up.

Helpful references

Review Culturr’s official terms for details and authoritative guidance: Culturr Terms of Service.

For App Store or Google Play refunds, use the respective platform’s support channels to request or escalate a refund.

Address

Developer / Billing address

No specific postal address for Culturr billing or cancellation was provided in the verified terms source.

If you require a postal address for a written cancellation, contact [email protected] to request the correct mailing address.

Support contact

Primary support email: [email protected]. Use this address for web-subscription cancellation requests and account inquiries.

For purchases through Apple or Google Play, use the support and refund processes provided by those platforms.