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Cancel DEPOSITPHOTOS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Depositphotos service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Depositphotos: Easy Method
What is Depositphotos
Overview
Depositphotos is a stock media service offering images, vectors and videos for creative and commercial use. It provides subscription and credit (packs) options plus in-app purchases on mobile stores.
Core features
The platform includes search tools, AI utilities (background remover, upscaler) and a large library of licensed content. Users can buy one-off packs or subscribe for recurring access.
How to cancel Depositphotos
Cancel Packs plan (web)
- Sign in to your Depositphotos account on the website.
- Go to Plans → Packs.
- Find the pack with auto-renewal and switch the toggle On/Off to disable auto-renewal.
- Note: no reminder is sent prior to renewal, so check your settings before the renewal date.
Cancel Subscription plan (web)
- Sign in to your Depositphotos account on the website.
- Go to Plans → Active Plans → Subscription → Settings.
- Switch the auto-renewal toggle On/Off to stop future renewals.
- Auto-renewal will stop but you keep access until the end of the current billing period.
Cancel via App Store / Google Play
- If you subscribed through iOS, open your Apple ID subscriptions and cancel there.
- If you subscribed through Android, cancel in Google Play subscriptions.
- Depositphotos cannot cancel in-app subscriptions on your behalf - use the store’s subscription settings.
What happens when you cancel
Access after cancellation
When you turn off auto-renewal for a subscription, access continues until the current billing period ends. You retain any downloads already completed under that period.
Account and data
Your account and purchased credits or remaining downloads remain visible after cancellation unless you delete the account. Keep receipts and records if you need support or a refund claim.
Will I get a refund?
Refunds for web Packs and Subscriptions
- Packs plan: full refund within 30 days of purchase or renewal only if no files have been downloaded.
- Subscription plan: full refund within 30 days of purchase or renewal only if zero downloads were made.
App Store / Google Play refunds and limits
- In-app purchases on iOS/Android are refunded only through Apple’s or Google’s refund systems.
- Depositphotos cannot issue refunds for App Store or Google Play purchases; contact the store to request a refund.
Depositphotos plans and pricing
Where to check prices
Depositphotos offers multiple plans and pay-as-you-go packs with different limits and billing cycles. Exact pricing and plan details change over time.
How to verify current terms
Always check the official Depositphotos site for up-to-date plan names, limits and prices before purchasing or cancelling. For policy details see the cancellation policy page.
Your consumer rights in Singapore
Applicable law
Singapore consumers are protected by the Consumer Protection (Fair Trading) Act (CPFTA) for certain transactions. You should check if CPFTA provisions apply to your purchase.
Cooling-off and refunds
- There is a 5 working day cancellation window for some direct-sell contracts, but this usually does not apply to immediate digital downloads or online subscriptions.
- Where CPFTA applies, suppliers must provide refunds within 60 days after cancellation. Digital content supplied after consent to immediate performance may not have statutory cooling-off rights.
Customer experiences
Positive feedback
Users praise Depositphotos for a large, high-quality library, useful search tools and helpful AI features like background removal and upscaling.
Some reviewers also mention affordability and cases of responsive customer support.
Negative feedback
Frequent complaints relate to unexpected charges, difficulties cancelling auto-renewal, and accounts appearing to have auto-renew enabled by default.
Other issues reported include billing confusion, blocked accounts, disappearing credits, aggressive upselling and mixed experiences with customer service responsiveness.
Documentation checklist
What to gather before contacting support
- Account email and username used with Depositphotos.
- Order number or receipt and purchase/renewal date.
- Payment method used (card, PayPal, App Store, Google Play).
- Evidence of downloads (or proof of zero downloads) for refund eligibility.
- Screenshots of subscription settings, billing entries and any cancellation toggles.
Extra items for Singapore claims
- Copy of communication with Depositphotos support, if any.
- Bank or card statement line showing the charge for dispute purposes.
Common mistakes
Canceling in the wrong place
Many users try to cancel on the Depositphotos website when the subscription was bought via Apple or Google, which prevents successful cancellation or refund requests.
Always identify whether the subscription was purchased through Depositphotos directly or via a store, then follow the correct cancellation route.
Assuming refunds are automatic
Expecting an automatic reminder or a guaranteed refund can cause trouble. Packs and subscriptions on the web only qualify for a 30-day refund if zero downloads occurred.
Also, toggling auto-renew off after a renewal does not retroactively cancel that payment; act before the renewal date.
Comparative recap
Quick comparison
| Feature | = period | Packs (web) | Subscription (web) | App Store / Google Play |
|---|---|---|---|---|
| How to cancel | One-time / recurring | Plans → Packs → toggle Off | Plans → Active Plans → Subscription → Settings → toggle Off | Cancel in Apple ID (iOS) or Google Play (Android) |
| Refund eligibility | 30 days | Full refund if no downloads | Full refund if zero downloads | Refunds handled only by the store (Apple/Google) |
| Access after cancel | Until end of billing | Depends on remaining credits | Access remains until billing period ends | Depends on store rules |
| Who can cancel | Account vs. store | User via website | User via website | User must cancel via respective app store |
After cancelling
Follow-up steps
Keep confirmation screenshots and save any confirmation emails. Monitor your card or PayPal statement for any unexpected charges after cancellation.
Helpful links
- Depositphotos cancellation policy
- Step-by-step cancellation guide (Postclic)
- Depositphotos on the App Store (Singapore)
Address
Primary postal address
DepositPhotos Inc., 115 West 30th Street, Suite 1110B, New York, NY 10001, USA.
Other contact notes
The company also lists EU entities (Limassol, Cyprus) and additional offices in official contact pages. Use the Depositphotos website for the most current contact addresses and support channels.