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I hereby notify you of my decision to terminate the contract relating to the Ditto service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ditto: Easy Method
What is Ditto
Service overview
Ditto is a subscription-based service that provides digital distribution and subscription management tools for creators and teams.
It is commonly used to distribute content to platforms and to manage team billing and access.
Main uses
Users rely on Ditto to publish and manage content, handle royalties, and coordinate team accounts.
Subscriptions are billed through different channels (App Store, Google Play or directly on the web) depending on how you signed up.
How to cancel Ditto
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad and tap your Apple ID at the top.
- Choose Subscriptions, find the Ditto subscription and tap Cancel Subscription.
- Ditto does not process App Store cancellations directly; Apple controls billing and refunds for App Store purchases.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap your profile icon, then Subscriptions.
- Select the Ditto subscription and tap Cancel subscription to stop renewals.
- Uninstalling the Ditto app will not cancel your Google Play subscription; you must cancel in Play.
Cancel via the Web / Ditto account portal
- Team administrators can cancel in the Ditto app under Billing → Manage → Stripe portal.
- Alternative web options include the Account Portal or emailing Ditto support to request cancellation.
- You retain access until the paid period ends after you cancel via the web portal.
What happens when you cancel
Access after cancellation
If you cancel a web subscription, you usually keep access until the current paid period expires.
For App Store and Google Play, access generally follows the store's subscription period rules; you keep access until the end of the billing cycle.
Renewal and billing
Cancellation stops future automatic renewals; it does not usually trigger an immediate refund.
For store-billed subscriptions, Apple or Google handles billing and any store‑specific charges or refunds.
Data and account status
Your account data and settings typically remain accessible until the subscription expires or Ditto's terms specify removal.
If you need data exported before losing access, request it well before the end of your paid period.
Will I get a refund?
Standard web subscription policy
There are no automatic refunds when cancelling a web subscription before the billing period ends.
Access continues until expiration and refunds are not provided unless Ditto breaches its agreement.
Situational or discretionary refunds
- Ditto may offer case-by-case refunds or credits for issues such as mistaken charges or prolonged service problems.
- Examples include an accidental next-month charge, long-unused accounts, or verifiable service failures.
Events / returns policy
For Ditto Events or first-order purchases there may be a 30-day refund window with proof of purchase in some cases.
Beyond that, refunds are possible in certain circumstances but are not guaranteed.
Ditto plans and pricing
Price overview
The table below lists common Ditto plans and local SGD prices converted from USD.
Actual local charges may vary slightly due to payment provider rounding or local tax.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Basic | S$21.59 per receiver | monthly | 1 admin, up to 5 receivers, 50 MB signage storage, unlimited mirroring |
| Premium | S$31.75 per receiver | monthly | 5 admins, up to 75 receivers, 5 GB signage storage, unlimited mirroring |
| Elite | S$36.83 per receiver | monthly | 50 admins, unlimited receivers, unlimited signage storage, unlimited mirroring |
| Basic | S$125.73 per receiver | annual | Same as Basic monthly, billed yearly at discount |
| Premium | S$190.50 per receiver | annual | Same as Premium monthly, billed yearly at discount |
| Elite | S$222.25 per receiver | annual | Same as Elite monthly, billed yearly at discount |
Your consumer rights in Singapore
Contractual nature of refunds
Ditto's refund and cancellation terms are contractual and do not explicitly reference statutory 14‑day withdrawal rights.
Refunds are governed by Ditto's terms and are generally discretionary unless the agreement is breached.
Escalation options
- If a paid service was not provided (for example, failure to distribute as promised), consider requesting a chargeback from your card issuer.
- You can also raise complaints with local consumer protection agencies if you cannot resolve the issue with Ditto.
What to document
Keep records of orders, screenshots, emails, and timestamps showing the service failure or missed commitments.
These documents strengthen any chargeback or consumer complaint you may file.
Customer experiences
Positive feedback
- Users often praise Ditto for an intuitive platform, easy uploads, broad distribution and helpful analytics.
- Some customers highlight affordable pricing and the ability to retain royalties.
Negative feedback
- Complaints include delayed processing or releases that can exceed expected timelines.
- There are reports of slow or inconsistent customer support, withheld royalties, and account suspensions with unclear explanations.
What that means for you
Overall reviews are mixed; many users find the service useful, while others have experienced serious support or payout problems.
When subscribing, weigh convenience and price against potential risks and document important deadlines.
Documentation checklist
What to prepare before cancelling
- Subscription confirmation (email or invoice).
- Payment receipts or card statement entries showing charges.
- Account username, team admin details, and subscription ID if available.
What to include when contacting support
- Clear request stating you want to cancel and the effective date you expect.
- Attach screenshots of billing, failed services, or missed delivery dates if applicable.
- Keep copies of all replies for escalation or chargeback purposes.
Common mistakes
Assuming uninstall equals cancel
Uninstalling the Ditto app does not cancel a subscription bought through Google Play or the App Store.
Always cancel via the store's subscription settings or through the Ditto billing portal for web purchases.
Not checking who billed you
Users sometimes contact Ditto support for a charge billed by Apple or Google; those charges must be addressed through the relevant store.
Check your payment statement to confirm whether Ditto or a store billed the transaction before requesting a refund.
Missing documentation for disputes
Failing to retain invoices, emails, or timestamps can make refunds and chargebacks harder to win.
Collect and store proof proactively if you anticipate needing a refund or dispute resolution.
Comparative recap
Quick comparison
The table below summarises cancellation method, refund likelihood, and access after cancelling for common channels.
Use it to decide your next steps depending on where you purchased the subscription.
| Channel | How to cancel | Refund likelihood | Access after cancelling | Period |
|---|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID → Subscriptions | Handled by Apple; Ditto cannot process | Access until Apple billing period ends | monthly / annual |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions | Handled by Google; refunds via Play support | Access until Google billing period ends | monthly / annual |
| Web (Ditto portal) | Admin: Billing → Manage → Stripe portal or email support | No automatic refunds; discretionary in certain cases | Access retained until paid period expires | monthly / annual |
After cancelling
Immediate next steps
- Save confirmation of cancellation and any ticket or email reference number.
- Note the subscription end date so you know when access will end.
If you need help or want to escalate
- Provide Ditto support with your subscription details and evidence of any service failures.
- If charges were via a card and Ditto cannot resolve a clear service failure, consider contacting your card issuer for a chargeback.
Currency and pricing reference
Converted SGD prices in this guide used an average exchange rate; local charges may vary by provider.
See a currency reference here: USD to SGD historical data.
Address
Company address
DITTO LTD
Parliament Street 29 - 31, Liverpool, L8 5RN, United Kingdom
Contact reminder
When contacting Ditto, include your account details, billing records, and any supporting screenshots to speed resolution.
Keep copies of all correspondence for future reference or escalation.