Cancellation Dossier: Easy Method

What is Dossier

Service overview

Dossier is a fragrance company that sells affordable perfumes inspired by luxury scents and offers web orders and subscription services. It operates online with product purchases, returns, and optional subscription/membership plans.

How Dossier is sold

Dossier products and memberships can be purchased via the Dossier website and via mobile app stores (Apple App Store, Google Play). Purchase channel affects how subscriptions are managed and cancelled.

How to cancel Dossier

Cancel a subscription bought through Apple App Store

• Open your Apple account settings on iPhone, iPad or via the App Store on macOS.
• Go to Subscriptions, select the Dossier subscription, then tap or click Cancel Subscription.
• Refunds (if any) are handled by Apple under Apple’s policies.
• See a step-by-step summary at Postclic cancellation guide.

Cancel a subscription bought through Google Play

• Open the Google Play Store app on your device.
• Tap Payments & subscriptions → Subscriptions, select Dossier, then Cancel Subscription.
• Refunds (if any) follow Google Play’s refund policies; use Google Play support for disputes.
• See platform guidance at Postclic cancellation guide.

Cancel a web order or request refund for physical products

• If an order has not shipped, contact Dossier customer service immediately through Dossier’s official support channels.
• If Dossier cancels your order (out of stock or delivery fail), they state they will issue a full refund promptly.
• Return and refund rules for web purchases are in Dossier’s terms: Dossier terms & conditions.

What happens when you cancel

Access and renewals

After cancelling an app-store subscription, access typically continues until the end of the paid billing period. The subscription will not renew after that period.

Account and data

Membership cancellation usually removes future billing but may not delete account data automatically. Check Dossier’s privacy or account settings for data-deletion steps.

Store credits and membership balances

Dossier states that unused store credits are generally forfeited upon membership cancellation. Confirm balances before cancelling a paid membership.

Will I get a refund?

Dossier returns policy (web purchases)

Dossier allows returns within 30 days of delivery for web purchases. Returned products are refunded at full price minus a processing fee of US$3.99 per bottle.

Shipping costs are not refunded. Details are available in Dossier’s terms: Dossier terms & conditions.

Refund timing and method

Refunds are processed using the same payment method as the purchase. Dossier states refunds are processed within at most 14 days of receipt of returned products or proof of shipment, whichever is earlier.

App-store refunds and exceptions

If you purchased via Apple or Google Play, refunds (if any) follow Apple’s or Google Play’s refund policies and procedures rather than Dossier’s web-return rules.

Dossier plans and pricing

Available plans

The table below uses pricing data from the Singapore App Store listing for the Dossier app as of Feb 2026.

Price display

Prices shown are local-app-store prices and may change; consult the App Store for live pricing.

Your consumer rights in Singapore

General guidance

Dossier publishes a 30-day return window with a processing fee and a stated refund timeline. This is a contractual policy offered by Dossier for web purchases.

Statutory rights and verification

Singapore consumers may have statutory protections under Singapore law. Dossier’s terms do not explicitly state statutory “cooling-off” or other consumer-rights details for Singapore.

If you believe statutory consumer protections apply, verify rights with Singapore authorities or consumer-protection resources for definitive guidance.

Practical action

• Keep proof of purchase and communication if you intend to assert legal or statutory rights.
• Ask Dossier for written confirmation of refund schedules and fees before returning merchandise.

Customer experiences

Positive reports

Many customers praise Dossier for good product quality, pleasant scents, attractive packaging, and generally fast/helpful customer service in positive reviews.

Trustpilot shows overall positive ratings; see the Trustpilot page for aggregated reviews: Dossier on Trustpilot.

Negative reports

Some customers report difficulties with customer service, delayed refunds, and trouble cancelling memberships. Complaints include slow responses and automated replies.

There are multiple online reports (including community threads) alleging issues with involuntary enrollment in recurring memberships and long refund delays. These reports indicate a need for caution and thorough documentation.

What to watch for

• Confirm the exact subscription product name before purchase to avoid unexpected recurring charges.
• Document cancellation confirmations and keep screenshots of subscription pages and emails.

Documentation checklist

Must-have documents

• Order number and date of purchase.
• Payment method details and transaction ID (card, PayPal, app-store receipt).
• Shipping confirmation or delivery date for returns.

Support and proof

• Screenshots of subscription listings and billing entries.
• Copies of emails or chat transcripts with customer support.
• Tracking numbers and proof of shipment when returning items.

Common mistakes

Not checking the purchase channel

Many customers try to cancel via the website when the subscription was bought through Apple or Google Play. This delays cancellation because the app stores control billing for those purchases.

Missing documentation

Failing to save order confirmations, receipts, or cancellation confirmations makes disputes and refund requests harder to resolve. Always save proof immediately.

Assuming instant refunds

Expect processing time: web refunds may be subject to return processing fees and Dossier’s stated timelines, while app-store refunds follow Apple/Google timelines, which you must request from those stores.

Comparative recap

Quick comparison

The table compares cancellation and refund handling across common purchase channels to help you choose the correct route.

How to use this table

Match your purchase channel and follow the listed cancellation path; keep required documents handy for refunds or disputes.

After cancelling

Confirm cancellation

Save any cancellation confirmation emails or screenshots showing the subscription status changed to “cancelled” or “will not renew.”

Follow up on refunds

If you are due a refund from a web order, allow the stated processing time and follow up with Dossier support if the refund is delayed. Refer to their terms: Dossier terms & conditions.

Where to get help

• Platform-level subscription issues: use Apple or Google Play support as applicable.
• Web-order returns and refund policy: consult Dossier terms & conditions.
• Cancellation how-to summaries: Postclic cancellation guide.

Address

Corporate address for formal notices

13 Scents Inc., 4 World Trade Center, 150 Greenwich Street, New York, New York 10007, United States.

How to use the address

Use the corporate address for formal postal cancellation notices or legal correspondence. For routine cancellations and support, use the online processes described above.