Cancellation Epoch: Easy Method

What is Epoch

Overview

Epoch (often referenced with Epoch Times services) is a billing and subscription facilitator used by publishers and apps to manage payments for paid content and in-app purchases.

It commonly appears as the payment processor or subscription manager for digital media services and in-app currency purchases.

Services

Epoch handles recurring billing, one-time in-app purchases, and account access control for publishers and apps that use its platform.

Service details, cancellation and refund rules are set by the publisher or the platform using Epoch for payments.

How to cancel Epoch

Singapore phone cancellation (direct subscribers)

• Call Epoch Times (Singapore support) at +65 6744 2588 during 2:30 pm - 5:00 pm Singapore Time, Monday - Friday.
• Provide your account email, subscription details and request cancellation; ask for a cancellation reference or case number.
• Cancellation takes effect at the end of your current billing cycle (example: cancel on April 25 → access remains until May 10).

App Store, Google Play and website (direct)

• For App Store or Google Play in-app subscriptions, cancel via your device’s app store subscription management - the app or Epoch site cannot cancel these.
• For direct website subscriptions, cancellation is via phone as above or via your account profile page where available; follow any on-screen cancellation prompts if present.
• If unsure which method applies, check how the charge appears on your card (App Store / Google Play vs Epoch/direct charge) before cancelling.

What happens when you cancel

Access and billing

After a successful cancellation, access generally continues until the end of the current paid billing cycle.

No further recurring charges should occur after the effective cancellation date, but keep evidence of the cancellation request.

Account and data

Your account typically remains active (read-only) until the period ends; account data and preferences are usually retained unless you request deletion.

If you want account removal, request data deletion explicitly when you cancel and keep confirmation of the request.

Will I get a refund?

Standard policy

Subscription fees are non-refundable as a general rule under Epoch’s cancellation and refund policy.

Epoch’s stated policy allows a full refund only if you cancel within two (2) calendar days after a renewal; otherwise payments are final.

See the official cancellation and refund policy for details: Epoch cancellation & refund policy.

Exceptions and disputes

• If you believe a charge is incorrect, contact Epoch promptly - the policy notes you should raise disputes within 30 days of the charge.
• The Epoch terms of service state that, except where specified, payments are final and non-refundable; check the full terms for contractual details: Epoch Terms of Service.
• Document any attempted cancellations and communications if you plan to dispute charges with your bank or a consumer agency.

Epoch plans and pricing

In-app purchase pricing (Singapore)

Notes on pricing

These prices are Singapore-specific in-app purchase amounts for the Epoch - Video app as listed in the available pricing data.

No recurring subscription plans in SGD were found for Epoch apps for the 2025/2026 period in the provided data.

Your consumer rights in Singapore

Cooling-off and digital services

Singapore’s cooling-off regime generally applies to some remote or direct sales, but digital subscriptions that begin immediately often fall outside mandatory cooling-off protections.

For digital services where access starts immediately, providers commonly exclude automatic refunds under the cooling-off rules.

Fair trading and complaints

Consumers still have protections under the Consumer Protection (Fair Trading) Act against deceptive or unfair contract terms.

If you suspect misleading practices (e.g., hidden auto-renewal, unclear cancellation routes), you can raise the issue with the Consumer Association of Singapore (CASE) or pursue a dispute with your card issuer.

Customer experiences

Positive feedback

• Some readers praise in-depth, thoughtful journalism and coverage of under-reported topics and culture.
• Local Singapore readers have reported value in certain topical and health-related coverage.

Negative feedback

• Complaints commonly reference difficult cancellation processes, unexpected auto-renewals, and dissatisfaction with refunds.
• Several users report long phone waits or failed online cancellation attempts; keep records of calls and confirmations.

Documentation checklist

Required information for cancellation or dispute

• Account email or username used for the subscription.
• Exact charge date and amount as seen on your card statement.
• Subscription or invoice number (if available).

Helpful supporting items

• Screenshots of the charge on your bank/card statement.
• Notes of phone calls (date, time, agent name, reference number).
• Copies of any email confirmations of subscription or cancellation.

Common mistakes

Attempting to cancel the wrong way

Many users try to cancel App Store or Google Play subscriptions on the Epoch site; those must be cancelled through the respective app store subscription settings.

Always check whether the charge is labelled “App Store” or “Google Play” before contacting Epoch directly.

Assuming automatic refunds

Assuming an automatic refund after cancelling is a common error. Epoch’s policy generally treats payments as final except for the short 2-day renewal window for refunds.

If you expect a refund, confirm the policy and get written confirmation before assuming funds will be returned.

Comparative recap

Quick comparison

Which to choose

If your charge came through the App Store/Google Play, use the store to cancel to avoid complications.

If billed directly by Epoch/the publisher, call the Singapore support line or use your account page for the most direct cancellation route.

After cancelling

What to expect

You should receive a confirmation of cancellation or a reference number; keep this for your records.

Access typically remains until the paid period ends and no further recurring charges should occur after that date.

Helpful official links

• Epoch cancellation & refund policy: https://subscribe.epochtimes.today/cancellation-refund-policy/
• Epoch terms of service: https://www.theepochtimes.com/terms-of-service
• Epoch Singapore site: https://digital.epochtimes.sg/

Address

Mailing address

P.O. Box 1172, 10 E. Pearl Avenue, Suite 200, Jackson, Wyoming 83001, United States.

Local contact

Singapore cancellation phone: +65 6744 2588 (2:30 pm - 5:00 pm SGT, Mon - Fri).

For disputes or policy questions, use the official cancellation & refund policy link above and keep documentary evidence of any charges and communications.