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Cancel EZVIZ
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I hereby notify you of my decision to terminate the contract relating to the Ezviz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ezviz: Easy Method
What is Ezviz
Overview
Ezviz makes consumer and small-business video security products such as indoor/outdoor cameras and video doorbells, and offers cloud storage plans for recorded footage.
Devices are managed through the EZVIZ mobile app and optional CloudPlay/EZVIZ Drive subscriptions for continuous or event-based cloud recording.
Main products
Hardware includes pan/tilt cameras, battery cameras, dual‑lens models and 2K - 4K doorbells sold by local retailers in Singapore.
Cloud services are sold separately as paid subscriptions and managed inside the mobile app rather than a public web dashboard.
How to cancel Ezviz
Cancel CloudPlay / EZVIZ Drive (mobile app)
- Open the EZVIZ mobile app and sign in to your account.
- Go to Device Settings for the camera tied to the subscription.
- Tap “Cloud Storage” or “CloudPlay”, then tap “manage plans”.
- Choose the active plan and select “cancel subscription”.
- Confirm cancellation to stop auto‑renewal; service remains until the end of the paid term.
These steps are described in EZVIZ support documentation: EZVIZ support - cancel CloudPlay.
Cancel hardware orders (EZVIZ Marketplace / web)
- If you ordered via the EZVIZ Marketplace (web), log into My Account → My Orders → Order Detail → Cancel Order.
- Cancellations are possible before the order is confirmed/shipped; digital content or active subscriptions usually cannot be cancelled via the web once activated.
For guidance on marketplace cancellations see third‑party consumer instructions: Postclic - how to cancel EZVIZ.
What happens when you cancel
Access and renewals
Cancelling a CloudPlay/EZVIZ Drive subscription stops automatic renewal immediately after the current billing period ends.
You retain cloud access and recorded footage for the remainder of the paid term; service does not end instantly upon cancellation.
Stored data and device behavior
Recorded clips already stored in the cloud remain accessible until the subscription expires, according to EZVIZ retention rules.
Devices will continue to function locally (live view, SD‑card recording if supported) but some cloud features will no longer record after the subscription ends.
Will I get a refund?
Standard refund policy
EZVIZ states CloudPlay/EZVIZ Drive subscriptions are non‑refundable and non‑prorated; cancelling stops renewal but does not trigger refunds.
This policy is outlined in EZVIZ subscription terms: CloudPlay paid subscription terms.
Exceptions and legal rights
- Legal exceptions may apply in certain jurisdictions (for example, EU consumer law provides a 14‑day cooling‑off right where applicable).
- Refunds for defective or misdescribed goods/services may be available under consumer protection laws; retain receipts and evidence when claiming.
Ezviz plans and pricing
Retail device prices (Singapore)
The table below lists one‑time retail prices for common Ezviz models in Singapore (sourced from local retailers, 2025 - 2026).
How to read this table
Prices are one‑time purchase amounts in SGD. No official local monthly CloudPlay prices are listed here.
| Plan | Price | Period | Features |
|---|---|---|---|
| H6C / C6N - 720p (CS‑H6c‑R105‑1L0WF) | S$27.90 | One‑time purchase | 360° view, indoor, basic model |
| H6C / C6N - 960p (CS‑H6C‑R105‑1L1WF) | S$49.90 | One‑time purchase | Enhanced motion tracking, 360° view |
| H6C / C6N - 2MP 1080p (CS‑H6c‑R105‑1L2WF) | S$69.90 | One‑time purchase | AI human detection, auto‑cruise, privacy shutter |
| H6C / C6N - 4MP 2K (CS‑H6C‑R105‑1J4WF) | S$89.90 | One‑time purchase | 2‑way talk, IR night vision, dual‑band Wi‑Fi, baby cry detection |
| H6C / C6N - 8MP 4K (CS‑H6c‑R105‑8H8WF) | S$128.90 | One‑time purchase | 4K resolution, AI detection, privacy shutter, dual‑band Wi‑Fi |
| C6CN TY2 Pan‑Tilt 1080p | S$69.80 | One‑time purchase | 360°, smart tracking, privacy shutter, SD card + cloud storage |
| Ezviz H6c Pro Pan & Tilt | S$28.90 | One‑time purchase | Basic pan‑tilt smart home camera |
| CS‑H1c (1080p) Full HD Indoor Wi‑Fi Camera | S$23.90 | One‑time purchase | Indoor, Full HD |
| EB3 Standalone Battery Camera 2K | S$129.00 | One‑time purchase | 2K resolution, battery powered, up to 120‑day battery life |
| CB2 Wi‑Fi Battery Camera | S$109.00 | One‑time purchase | 1080p, battery, magnetic base, décor‑friendly |
| DP2 2K Video Doorbell | S$249.00 | One‑time purchase | 2K video doorbell |
| H9C Dual‑Lens 5MP Camera (order price) | S$118.00 | One‑time purchase | Dual‑lens 5MP+5MP, 512 GB cloud/SD storage, full‑color night vision |
Your consumer rights in Singapore
General protections
In Singapore, consumer protection frameworks cover faulty, misdescribed or non‑functioning goods and services, and sellers are expected to honour warranties or provide remedies.
Keep purchase receipts, warranty cards and communication records to support any complaint or claim.
Steps if you have a dispute
- Contact the seller or EZVIZ customer support first and request repair, replacement or refund where appropriate.
- If unresolved, escalate to local consumer bodies (for example, the Consumers Association of Singapore) or consider small‑claims procedures.
Customer experiences
Positive feedback
Some users report that Ezviz hardware performs well when functioning, praising image quality and price‑to‑performance for home use.
Long‑term users on community platforms have shared satisfaction with multi‑camera setups and basic reliability when configured correctly.
Common complaints
Reported issues include slow or unhelpful customer support, difficulty obtaining refunds or warranty service, and strong dependence on cloud features.
Other frequent complaints cite Wi‑Fi performance problems, limited app ergonomics, short clip lengths and occasional device glitches.
Documentation checklist
Essential purchase records
- Order confirmation / receipt showing date, price and item model.
- Proof of payment (card statement or transaction ID).
- Warranty card or manufacturer serial number (if provided).
Support and issue records
- Screenshots of app settings, active subscription status and error messages.
- Email or chat transcripts with EZVIZ support and timestamps of support interactions.
- Photos or video clips demonstrating defects or failures (include device timestamps).
Common mistakes
Assuming immediate service termination
Many users expect cancellation to stop service instantly; in practice, cancelling CloudPlay stops auto‑renewal while service remains active until the paid term ends.
Always verify the subscription end date in the app to avoid surprises.
Not keeping proof of purchase or communications
Users sometimes discard receipts or fail to save support chats, which weakens later refund or warranty claims.
Keep clear records and back them up before initiating cancellations or returns.
Comparative recap
Subscription vs hardware order
The table compares ease of cancellation, refund likelihood and important notes for subscriptions and marketplace hardware orders.
Quick decision guide
| Item | Ease of cancellation | Refund likelihood | Notes |
|---|---|---|---|
| CloudPlay / EZVIZ Drive subscription | Cancel in mobile app (Device Settings → Cloud Storage → manage plans) | Low - subscriptions are non‑refundable/non‑prorated per EZVIZ terms | Service continues until paid term ends; see support page for steps |
| Hardware ordered via EZVIZ Marketplace (web) | Can cancel before shipment via My Account → My Orders → Cancel Order | Possible if order not shipped; returns accepted under seller policy after delivery | Digital content or activated subscriptions typically cannot be cancelled on the web |
After cancelling
Recommended follow‑up actions
- Verify subscription end date in the EZVIZ app and retain confirmation screenshots.
- Back up any local recordings you need from the device or SD card before cloud access ends.
Useful support links
Cloud subscription cancellation steps: EZVIZ support - cancel CloudPlay.
CloudPlay paid subscription terms: CloudPlay terms. Marketplace/return policy: EZVIZ return policy.
Third‑party guidance for cancelling EZVIZ services: Postclic - cancel EZVIZ.
Address
Registered office (Singapore)
EZVIS INTERNATIONAL PTE. LTD. is registered at:
60 PAYA LEBAR ROAD #11-53 PAYA LEBAR SQUARE Singapore 409051
Using the address
Use the registered office address for formal correspondence or when a local address is required for warranty or legal notices.
For support and cancellation of cloud subscriptions, use the EZVIZ mobile app and the support links above rather than mailing the office address.