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I hereby notify you of my decision to terminate the contract relating to the Fanbox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fanbox: Easy Method
What is Fanbox
Overview
Fanbox is a subscription-based platform that lets creators publish exclusive content to paying supporters. Creators set tiers and members subscribe to access posts, downloads, and direct interaction.
Who uses it
Fanbox is used by artists, illustrators, writers, and other creators to monetise exclusive work. Supporters subscribe monthly to individual creators rather than to a single platform-wide feed.
How to cancel Fanbox
Cancel via Web
- Log into Fanbox.
- Go to Supported Creators.
- For the relevant creator choose "Change Plan" or "Update payment method".
- Click "Stop being a FAN" to cancel the subscription.
- Reference: Fanbox cancellation guide (Japanese).
Cancel via mobile stores
- iOS (App Store): On iPhone open Settings → tap your Apple ID → Subscriptions → select pixiv (Fanbox) → cancel.
- Android (Google Play): Open Google Play → Account → Subscriptions → select pixiv (Fanbox) → cancel.
- For store-processed subscriptions you must cancel through Apple or Google; Fanbox cannot cancel those on your behalf.
What happens when you cancel
Access after cancellation
Cancelling stops future recurring billing but usually preserves access until the end of the paid period. You retain supporter access for the remainder of that billing cycle.
Account and data
Your Fanbox account information and any posts you can access remain as configured unless the creator removes them. Cancelling a subscription does not automatically delete your Fanbox account.
Will I get a refund?
Main refund policy
Fanbox generally does not provide refunds for payments already collected. Cancellation prevents future charges but does not refund the current period.
Exceptions and platform refunds
- If you subscribed via Apple or Google, refunds (if any) are controlled by Apple or Google and follow their refund procedures.
- If you believe a charge is incorrect or fraudulent, contact your payment provider and Fanbox support promptly.
Fanbox plans and pricing
Pricing basis
Creators set pricing in Japanese yen (JPY). Fanbox does not display official SGD prices; conversions are approximate and can change with exchange rates.
Typical example tiers
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Typical low-tier (500 JPY/month) | S$4.10 (approx.) | monthly | Varies by creator; example starting tier |
| Typical mid-tier (1000 JPY/month) | S$8.20 (approx.) | monthly | Varies by creator; mid-tier perks |
| Higher-tier (2000 JPY/month) | S$16.40 (approx.) | monthly | Varies by creator; premium support level |
Approximate conversions are based on exchange rates; see an example conversion: 500 JPY → SGD reference.
Your consumer rights in Singapore
No blanket cooling-off for digital subscriptions
Digital subscription services like Fanbox are not covered by a statutory 14‑day cooling‑off refund right in Singapore. Consumers generally do not have an automatic right to cancel for a refund after purchase.
When protections apply
- The Consumer Protection (Fair Trading) Act (CPFTA) prohibits misleading or unfair practices.
- For disputes or suspected unfair conduct, consumers may seek mediation from the Consumers Association of Singapore (CASE).
- In serious matters, CASE can escalate or refer issues to the Competition and Consumer Commission of Singapore (CCS).
Customer experiences
Positive reports
Some users and reviewers consider Fanbox legitimate and reliable, noting secure domains and standard encryption practices. Many creators successfully use the platform to monetise work.
Negative reports
Reports exist of payment issues with Visa/Mastercard due to 3D Secure or regional restrictions, causing failed transactions. Some creators have reported payout holds or account suspensions with limited support response.
Documentation checklist
Before contacting support
- Take screenshots of subscription status, receipts, and error messages.
- Note the exact date and time of charges and the payment method used.
When filing a dispute or complaint
- Collect receipts from Fanbox, Apple, or Google Play as applicable.
- Keep correspondence with Fanbox, creator, or store support for mediation or chargeback requests.
Common mistakes
Trying to cancel in the wrong place
Many users try to cancel a subscription on the Fanbox website when the subscription was processed by Apple or Google. Store-processed subscriptions must be cancelled through the App Store or Google Play.
Expecting automatic refunds
Assuming cancellation automatically triggers a refund is a common error. Fanbox generally stops future billing without refunding already collected payments; always check store policies for possible refunds.
Comparative recap
Quick comparison
| Item | Fanbox | Period |
|---|---|---|
| Cancellation methods | Web cancellation + App Store / Google Play via each store | monthly |
| Refund policy | No refunds for collected pledges; store refunds per Apple/Google | monthly |
| Typical starter price | Approx. S$4.10 for 500 JPY tier | monthly |
After cancelling
What to do immediately
- Confirm cancellation status in your Fanbox account or in your App Store / Google Play subscriptions.
- Save receipts and any in-app confirmation or emails showing the cancellation.
Where to get help
- If you need step-by-step cancellation reference, see: Fanbox cancellation guide (Japanese).
- For currency conversion estimates or price checks, see: exchange reference.
Address
Mailing address (from pipeline context)
611 K Street, Suite B411, San Diego, CA 92101, USA
Notes
This guide is based on third‑party published sources and summaries of user reports. Confirm critical account actions via Fanbox or your app store support pages before proceeding.