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Cancel FANCENTRO
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I hereby notify you of my decision to terminate the contract relating to the Fancentro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fancentro: Easy Method
What is Fancentro
Service overview
Fancentro is a subscription-based platform where creators share exclusive content with paying fans. Creators set their own prices and fans subscribe to individual creator feeds for access to photos, videos and direct messaging.
Billing and partners
Fancentro processes subscriptions itself or through billing partners such as CentroBill, and some mobile subscriptions are billed through Apple or Google. Billing currency is typically USD/EUR and conversion to SGD depends on your card provider.
How to cancel Fancentro
Cancel via Fancentro website (recommended)
- Log into your account at fancentro.com.
- Go to "My Purchases" or Subscriptions under your avatar and expand the desired subscription.
- Click the three-dot menu, choose "Cancel subscription", submit a reason and wait for the confirmation email.
Other cancellation channels
- CentroBill: Log into CentroBill at their help portal, open Subscriptions, click the gear icon next to your subscription and choose "Cancel membership".
- App Store (iOS): On iPhone/iPad open Settings → tap your Apple ID → Subscriptions → find "Fancentro" → tap "Cancel Subscription".
- Google Play (Android): In Play Store app tap your profile icon → Payments & subscriptions → Subscriptions → locate "Fancentro" → tap "Cancel subscription".
- Written notice: You may send an electronic or registered postal notice to CentroBill Ltd’s registered address and keep proof of dispatch.
What happens when you cancel
Access after cancellation
Access to the creator’s content continues until the end of your current paid period. You retain the benefits you paid for through that cycle.
Account and subscriptions
Deleting your Fancentro account does not automatically cancel active subscriptions. You must cancel subscriptions separately through the channel that handled your billing.
Will I get a refund?
General refund policy
Fancentro’s standard policy states payments are non-refundable and there are no refunds or credits for partially used subscription periods.
Exceptions and time limits
- Refunds may be issued at Fancentro’s sole discretion in exceptional cases (for example technical errors or content removal).
- Credit card refund requests must be submitted within 120 days; alternate payment methods (gift card, cryptocurrency) must be requested within 90 days and are subject to technical feasibility.
- If you subscribed via Apple or Google, refunds and cancellations for those payments are handled by Apple or Google, not by Fancentro.
Fancentro plans and pricing
Pricing overview
Creators set individual subscription prices. The example SGD values below are provided as rough estimates converted from typical USD plans.
Representative plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Example Low-End Creator Monthly Subscription | S$6.75 | Monthly | Access to creator's exclusive feed (photos, videos, DMs as usual tier) |
| Example Mid-Range Creator Monthly Subscription | S$27.00 | Monthly | More frequent content, higher-tier DMs or Story access |
| Example High-End Creator Monthly Subscription | S$67.50 | Monthly | VIP content, private messaging, custom content tiers |
Your consumer rights in Singapore
Contractual terms vs statutory rights
Fancentro’s Terms state there is no statutory 14-day cooling-off or refund right for digital purchases. Their refund rights are limited and discretionary.
Using local law
- Singapore consumer law may provide protections in some cases, but Fancentro’s contractual terms are restrictive.
- If you believe Fancentro’s policy conflicts with statutory rights, consider seeking local legal or consumer protection advice.
Customer experiences
Reported negative issues
- Some creators report missing payments and withheld earnings.
- There are reports of disappearing content or vault losses following platform changes.
- Users have complained about difficulty cancelling and recurring billing after site updates.
- Reports describe slow or poor customer support and communication delays.
Context and caution
Individual experiences vary by account, billing partner and time. Use official channels for cancellation and keep documentation to help resolve disputes.
Documentation checklist
Before cancelling
- Account email and username used to subscribe.
- Subscription details or subscription ID from "My Purchases".
- Proof of payment or billing receipt showing the charge.
After cancelling
- Confirmation email of cancellation from Fancentro or CentroBill.
- For written notices, proof of dispatch (registered mail receipt or timestamped electronic copy).
- If billed via App Store/Play Store, keep the Apple/Google subscription record and any refund correspondence.
Common mistakes
Assuming account deletion cancels subscriptions
Some users delete their Fancentro account but forget to cancel the active subscription in the billing channel. This can result in continued billing.
Not checking the correct billing channel
Failing to identify whether you were billed by Fancentro, CentroBill, Apple or Google can slow cancellation and refund requests.
Comparative recap
Quick comparison
| Channel | Ease | Refund possibility | Period |
|---|---|---|---|
| Web (Fancentro site) | Easy - cancel in account settings | Limited - refunds discretionary | Monthly (creator-set) |
| CentroBill (billing partner) | Moderate - requires CentroBill login | Limited - cancels billing via partner | As billed (varies) |
| App Store (iOS) | Easy - use Apple subscriptions | Handled by Apple | Auto-renew (Monthly/creator-set) |
| Google Play (Android) | Easy - use Play Store subscriptions | Handled by Google | Auto-renew (Monthly/creator-set) |
| Written notice | Slow - postal or electronic notice | Limited - allowed by Terms but slower | N/A |
After cancelling
What to expect
You should receive a confirmation email confirming cancellation. Access remains until the end of the current paid period.
Where to get help
- Fancentro terms and support information: Fancentro Terms.
- Fee and billing information: Fancentro fee page.
Address
Billing entity
CentroBill Ltd is the billing partner referenced for certain subscriptions. Use their registered address for written notices where required.
Registered postal address
CentroBill Ltd, 253 Main Street, #222, Matawan NJ 07747, USA.