Cancellation Fever: Easy Method

What is Fever

Overview

Fever is a ticketing and events platform that lists and sells tickets to local experiences, concerts, theatre and immersive events in Singapore and worldwide.

Users browse events in the app or website and purchase single-event tickets; Fever does not operate a recurring subscription plan for general event access in Singapore.

How Fever is used

Fever provides tickets, booking confirmations and event details through the app and emails after purchase.

Event terms (refunds, rescheduling) are governed by Fever’s Terms of Use and individual event policies.

How to cancel Fever

Cancel subscriptions on iOS

• Open iPhone Settings → tap your Apple ID → Subscriptions and cancel Fever there.
• Note: deleting the Fever app does not stop recurring billing; you must cancel via Apple subscriptions.

Cancel subscriptions on Android and web

• On Android, open Google Play Store → Subscriptions → select Fever → Cancel.
• For web/account deletions or other account help, contact Fever customer service as described in their Terms of Use.

What happens when you cancel

Access after cancellation

If you cancel a subscription via the App Store or Google Play Store, you typically keep access until the end of the paid period.

There is no immediate service interruption in most cases when cancellation is processed through the store.

Data and account effects

Canceling a subscription does not automatically delete your Fever account or booking history; account deletions usually require contacting support.

For ticket bookings, cancellation of a subscription is separate from any ticket/refund request for a booked event.

Will I get a refund?

General refund rule

Most Fever tickets are final sale and generally non-refundable after booking.

Fever’s refund policy is restrictive and applies mainly to specific event changes or cancellations.

Exceptions and time limits

• Refunds or vouchers may be offered for event cancellation, postponement, venue change, or major line-up change.
• Fever typically requires the customer to request refund/voucher by the Monday following the event change; after that refunds may still be possible only if Fever retained sufficient funds.
• Rescheduling (not refund) may be allowed up to 48 hours before some experiences, depending on the event terms.

Fever plans and pricing

Pricing model

The Fever app in Singapore is free to download and uses pay-per-event ticket pricing rather than a monthly subscription.

Ticket prices vary by event; examples below are single-event ticket prices in Singapore dollars (S$).

Example event pricing

Your consumer rights in Singapore

Cooling-off and statutory rights

There is no legal 14-day cooling-off right in Singapore for event ticket purchases of this kind.

Fever’s restrictive no-refund terms are generally enforceable unless their terms state otherwise.

Practical advice

• Act promptly if an event changes or is cancelled - request refunds or vouchers by the Monday following the change to maximise remedies.
• If you believe a merchant breached their terms, gather evidence and consider contacting your payment provider for a chargeback as a next step.

Customer experiences

Positive reports

Some users report easy and quick date/time changes with no extra charge and clear app navigation for rescheduling.

Fever often replies promptly to negative reviews, demonstrating active customer communication in some cases.

Negative reports

Frequent complaints describe inflexible terms - inability to obtain refunds or reschedule in emergencies and offers of vouchers only.

Other issues reported include confusing app behaviour (wrong times/venues) and inconsistent support responsiveness.

Documentation checklist

What to gather before contacting Fever

• Booking confirmation email and booking reference/QR code.
• Proof of payment (card statement or payment receipt).
• Screenshots showing event details, changes, or errors in the app.

Additional helpful documents

• Any official communication from the event organiser about cancellations or changes.
• Your account email address and device/platform used to purchase (iOS/Android/web).

Common mistakes

Deleting the app instead of cancelling

Many users delete the Fever app thinking billing stops; on iOS/Android you must cancel via the store subscriptions page.

Failure to cancel correctly can lead to continued charges and difficulty obtaining refunds from the app stores.

Missing deadlines and wrong contact channel

Missing the Monday-after-event change deadline reduces the chance of a refund under Fever’s typical policy.

Contacting the wrong channel (e.g. public reviews instead of the support form or app store subscriptions) can delay resolution.

Comparative recap

Quick comparison

After cancelling

Next steps

Keep copies of cancellation confirmations, subscription screenshots and any correspondence with Fever or the app store.

If you sought a refund, follow up promptly and keep records of any responses and timelines.

Helpful links

• Fever Terms of Use - for account, refund and contact rules.
• Fever - Singapore page - local event listings and contact options.

Address

Fever Singapore office

20 Collyer Quay, #09-01, Singapore 049319

Use this address for formal notices or postal correspondence where required.