Cancellation Field & Flower: Easy Method

What is Field & Flower

Overview

Field & Flower is a subscription-based fresh flower service that arranges and delivers seasonal bouquets sourced from farms.

The service offers recurring deliveries tailored by plan and frequency and is managed through its web subscription portal.

Service offered

Subscribers receive handpicked arrangements on a schedule set at sign-up; one-off orders are also available depending on the checkout options.

Management of subscriptions, including cancellations, is handled via the online account and the order confirmation details.

How to cancel Field & Flower

Online cancellation steps

• Log in to your Field & Flower account and locate the relevant subscription or order.
• Check the order confirmation for the stated "order deadline" or processing cut-off time.
• Request cancellation before the order deadline through the account cancellation option or contact customer support if no online button is available.
• Keep confirmation screenshots or emails showing the cancellation request and timestamp.
• Verify the cancellation status in your account after the deadline has passed to ensure it was processed.

When cancellation is not possible

• Cancellations must be requested before the order deadline; after that point processing typically begins and cancellations are not allowed.
• Once processing has started, one-off orders are final and subscription deliveries scheduled after processing cannot be canceled retroactively.
• Always check the specific deadline on your order confirmation - policies may vary by product or promotion.

What happens when you cancel

Access & deliveries

Cancelling stops future scheduled deliveries and renewals for the subscription from the next billing cycle onward.

Orders already past the order deadline or already being processed will usually proceed and are not refundable under cancellation rules.

Account and data

Your account typically remains active; past order history is usually retained for customer service and records.

Personal data handling follows the merchant’s privacy policy - contact support if you need deletion or export of your data.

Will I get a refund?

Refund policy

Refunds or replacements for complaints are issued at Field & Flower’s discretion.

If a refund is given, the customer receives the amount paid (full or discounted) credited to the original payment method.

Exceptions & replacements

• Replacements or refunds for damaged, defective, or misdescribed goods depend on the merchant’s review of the complaint.
• Provide clear evidence (photos, timestamps, order number) to support requests for refunds or replacements.
• If a refund is agreed, expect it to be processed back to the same payment method used at purchase.

Field & Flower plans and pricing

Where to view pricing

All current plans, available frequencies, and pricing are listed on Field & Flower’s official website.

Check the subscription product page for exact plan options and terms before subscribing.

Note on prices

This guide does not list or assume any prices. Confirm up-to-date pricing and promotions on the official product page.

Official subscription information is available here: Field & Flower subscription page.

Your consumer rights in Singapore

Statutory rights

Under Singapore’s Consumer Protection (Fair Trading) Act, there is generally no statutory 'cool-off' or automatic 14-day right to cancel online purchases unless goods are defective or misrepresented.

Cancellation and refund rights therefore depend primarily on the merchant’s stated policy and the circumstances of the purchase.

Merchant policy vs law

If you believe goods were defective or misrepresented, you can raise a claim with the seller and, if necessary, pursue dispute resolution channels available in Singapore.

Keep written records of communications and evidence when asserting any consumer rights or requesting remedies.

Customer experiences

Reported negatives

There are user reports describing issues such as receiving damaged items and unsatisfactory refunds or replacements.

Some customers also reported unexpected order changes or cancellations by customer service without clear notification.

Reported positives and limits

Publicly available verified positive reviews are limited in the supplied data set; absence of positive items here does not mean there are none.

When evaluating, consider both the merchant’s official policy and individual service experiences reported by other customers.

Documentation checklist

Before contacting support

• Order number, date and time of purchase
• Account email and payment method used
• Screenshot of order confirmation showing the order deadline (if available)

For damaged or incorrect orders

• Clear photos of the damaged item and packaging from multiple angles
• Timestamped photos or videos and a short description of the issue
• Any correspondence with delivery personnel or tracking details

Common mistakes

Missing the order deadline

A frequent mistake is attempting to cancel after the stated order deadline; after processing begins, cancellations are commonly refused.

Always check the order confirmation and cancel early if you need to stop a shipment or subscription cycle.

Insufficient evidence when complaining

Customers sometimes report poor outcomes when they do not provide photos, timestamps, or order details for damaged items.

Collecting and sending complete documentation upfront speeds up review and increases the chance of a replacement or refund.

Comparative recap

Quick comparison

The table below summarizes core points for Field & Flower and typical expectations for Singapore online purchases.

How to use this table

Use the table to set expectations and to prepare documentation when contacting the merchant or your payment provider.

After cancelling

Next steps

Confirm the cancellation in your account and save any confirmation emails or screenshots for your records.

If a charge appears incorrectly after cancellation, contact Field & Flower support and your payment provider if necessary.

Need more help

For official product and subscription details, see: Field & Flower subscription page.

If you are in Singapore and encounter unresolved issues, gather documentation and consider local dispute resolution or your payment issuer’s chargeback process.

Address

Company address

500 Yale Ave N, Seattle, Washington, 98109 US

Use this postal address for formal written correspondence if required by the merchant or for record-keeping purposes.

Notes

The address above is the contact address provided in the service information and may relate to administrative operations.

For customer-service issues, use the merchant’s online support channels first and provide the documentation checklist items listed earlier.