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Cancel FINDMYPAST
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Findmypast service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Findmypast: Easy Method
What is Findmypast
Overview
Findmypast is an online genealogy service that provides access to historical records, newspapers and family tree tools. It helps users research family history through searchable archives and record collections.
Primary uses
Users commonly use Findmypast to search census data, military records and birth, marriage and death records. The site is aimed at both beginners and experienced family historians.
How to cancel Findmypast
Cancel via the website (recommended)
- Log in to your account on the Findmypast website.
- Go to My Account → My subscription → Manage Subscription → Cancel Subscription.
- Your access remains until the subscription expiry date after cancellation.
Cancel via app stores
- Apple App Store: cancel from your device settings under Subscriptions. Uninstalling the app does not stop billing.
- Google Play: cancel from Google Play Subscriptions settings; Findmypast cannot cancel Play subscriptions for you.
- Check the platform (Apple/Google) receipts and subscription screens to confirm cancellation.
What happens when you cancel
Access after cancellation
After cancelling a paid subscription on the website, you retain access until the current expiry date. The service remains usable until the paid period ends.
Renewal and billing
Cancelling prevents future auto-renewal but does not automatically refund the current period unless covered by the refund policy. App-based subscriptions follow Apple/Google billing rules.
Will I get a refund?
Cooling-off and refund policy
Findmypast offers a 14-day cooling-off period during which a full refund may be claimed if you have not viewed any records. Claims outside this condition are typically not accepted.
Post-cooling-off and platform exceptions
- After the 14-day period, no partial or prorated refunds are usually granted; cancel auto-renew to avoid future charges.
- Subscriptions purchased via Apple or Google Play are subject to those platforms' refund policies and must be handled through them.
Findmypast plans and pricing
Pricing availability
Findmypast pricing can vary by market and payment method. No official Singapore-dollar pricing is included here.
How to check exact prices
To see up-to-date pricing, proceed to sign-up or checkout on Findmypast using a Singapore-based payment method, or contact Findmypast customer support for exact figures.
Your consumer rights in Singapore
General rights and remedies
Singapore consumers are protected against unfair practices under local consumer protection laws such as the Consumer Protection (Fair Trading) Act (CPFTA).
Practical steps for disputes
If you encounter billing issues, contact Findmypast first. You may also raise concerns with Consumers Association of Singapore (CASE) or your payment provider for chargeback options.
Customer experiences
Positive feedback
Users commonly praise Findmypast for unique historical records and extensive newspaper archives. These strengths are often highlighted in user comments and reviews.
Negative feedback
Frequent complaints include subscription cost, difficulties managing or editing family trees, and confusion cancelling trials or app-based subscriptions.
Some independent reviews report issues with automatic charges after free trials and difficulty obtaining refunds when service was barely used.
Documentation checklist
Before you cancel
- Login email and account username.
- Details of the subscription plan and renewal date.
- Payment method and recent billing statements.
If you request a refund
- Record of when you first subscribed and when you viewed records (if any).
- Receipts from Apple or Google Play if purchased through an app store.
- Any correspondence with customer support about the issue.
Common mistakes
Assuming uninstall stops billing
Many users uninstall the app but do not cancel the subscription in Apple or Google settings. This does not stop recurring charges.
Confusing purchase channels
Users sometimes try to cancel an app-store subscription from the website or vice versa. App-store purchases must be managed through Apple or Google Play.
Comparative recap
Overview of cancellation routes
Quick comparison
| (period) | Cancellation route | Who handles refund | Access after cancel |
|---|---|---|---|
| Current billing period | Website: My Account → My subscription → Manage Subscription → Cancel Subscription | Findmypast (subject to 14-day rule and record viewing) | Access until expiry date |
| Current billing period | Apple App Store: Cancel under device Subscriptions settings | Apple (refunds via Apple policies) | Access until expiry date managed by Apple |
| Current billing period | Google Play: Cancel via Google Play Subscriptions | Google (refunds via Google policies) | Access until expiry date managed by Google |
After cancelling
Confirm cancellation
- Save confirmation emails or screenshots showing cancellation and the expiry date.
- Check bank or card statements to confirm no further charges occur after expiry.
Further help and reading
- Cancellation and process guidance: Postclic - How to cancel Findmypast
- Independent review and user reports: Best Legit Reviews - Findmypast review
- Alternate cancellation guidance (UK-focused article): Postclic (GB) - Cancel Findmypast
Address
Head office
Findmypast Limited
185 Fleet Street, London, England, EC4A 2HS
Mail and legal correspondence
Use the head office address above for formal notices or legal correspondence. For account or billing questions, contact customer support through your Findmypast account channels.