Cancellation Findmypast: Easy Method

What is Findmypast

Overview

Findmypast is a subscription genealogy service that gives access to historical records, newspapers, and family tree tools to help users research ancestry.

Main uses

Users search indexed records, build and edit family trees, and receive hints to connect with relatives and documents across multiple collections.

How to cancel Findmypast

Cancel via the website

• Sign in at your Findmypast account on the Findmypast website.
• Go to "My Account" → "My subscription" → "Manage Subscription".
• Select "Cancel Subscription" and follow the prompts to confirm cancellation.
• Official instructions: How do I cancel my Findmypast subscription?

Cancel app-store subscriptions

• If you purchased via the Apple App Store, cancel through your Apple subscription settings; uninstalling the app does not cancel billing.
• If you purchased via Google Play, cancel through Google Play subscriptions; Findmypast cannot cancel these for you.
• See Findmypast guidance for app purchases: App store subscription help

What happens when you cancel

Access after cancellation

After you cancel a paid subscription on the Findmypast site, access to the service continues until the subscription expiry date.

Reactivation and renewals

You may reactivate the subscription before the expiry date if you change your mind.

To prevent future charges, ensure auto-renew is turned off before the next billing date.

Will I get a refund?

14-day cooling-off period

Findmypast offers a 14-day cooling-off period on purchases. You can request a full refund within 14 days if you have not viewed any records during that time.

Official refund details: Refunds and cooling-off

After the cooling-off period and app purchases

• After 14 days, Findmypast does not offer partial refunds for unused time; cancel auto-renew to avoid further charges.
• Subscriptions bought via Apple or Google Play are subject to their refund policies and must be requested through those platforms.
• For South Africa-specific refund information, see: Local refund policy

Findmypast plans and pricing

Pricing availability

Findmypast does not publish explicit South African Rand (ZAR) prices on its main site.

How to get local pricing

Local pricing may appear via the App Store or be determined by currency conversion at checkout.

Your consumer rights in South Africa

Cooling-off and refunds

The 14-day cooling-off offered by Findmypast aligns with common consumer-protection principles.

South African law

Similar protections are found under the Consumer Protection Act 68 of 2008 in South Africa.

After the cooling-off period, users must cancel auto-renew to avoid future charges; prorated refunds are generally not available.

Customer experiences

Positive feedback

• Users value access to unique records and newspaper archives not widely available elsewhere.
• Reviewers praise detailed transcripts, effective search tools, and helpful record hints.

Negative feedback

• Common criticisms include subscription cost and perceived difficulty with navigation or editing family trees.
• Some users report app limitations and occasional issues cancelling trials or recurring charges.

Documentation checklist

What to have before cancelling

• Your Findmypast account email and password.
• Payment details or receipts (if requesting a refund within 14 days).

What to include in refund requests

• Account details and date of purchase.
• Statement confirming whether any records were viewed (required for 14-day refund eligibility).

Common mistakes

Assuming uninstall cancels subscription

Uninstalling the Findmypast app does not stop billing for subscriptions purchased through Apple or Google Play.

Missing the 14-day window

Requests for refunds after the 14-day cooling-off period are generally not granted, so check and act early if you want a refund.

Comparative recap

Cancellation channels

The table below summarises the main points about cancellation and refunds for Findmypast as it applies to South African users.

Key comparison

After cancelling

What to expect

• You will keep access until the subscription expiry date after cancelling on the site.
• You may reactivate before expiry if you change your mind.

Useful links

• How do I cancel my Findmypast subscription?
• Refunds and cooling-off information
• App store subscription information
• South Africa: local refund policy

Address

Registered office

Findmypast Limited, 185 Fleet Street, London, England, EC4A 2HS

Contact for cancellations and data queries

Use the account cancellation flow online or the app-store subscription settings as described above. For postal correspondence, use the registered office address.