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I hereby notify you of my decision to terminate the contract relating to the Funmatrix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Funmatrix: Easy Method
What is Funmatrix
Overview
Funmatrix is an online platform offering activities and games aimed at entertainment and creativity for users of various ages. The service operates on a digital, subscription-based model in many cases.
Service scope
Offerings typically include downloadable templates, playable content, or access links delivered after purchase. Specific features and availability depend on the purchase channel (website, App Store, Google Play).
How to cancel Funmatrix
Cancel via website (funtemplates.in)
- Check your purchase confirmation for any cancellation instructions or developer contact email.
- Be aware: cancellations are generally not permitted once a download or access link is issued.
- If you believe you have grounds (duplicate payment, technical failure), submit an email request within 7 days of purchase asking for cancellation or refund.
Cancel via App Store or Google Play & web direct purchases
- For App Store or Google Play subscriptions, cancel the subscription from your Apple ID or Google Play account subscription settings.
- For web direct purchases with no self-service option, contact the developer’s support email shown in your order or on the platform listing and request cancellation or refund.
- Keep records of your cancellation attempt (screenshots, confirmation IDs) in case follow-up is needed.
What happens when you cancel
Access and renewals
Cancellation typically stops future renewals but may not refund the current billing period. Access to paid content may continue until the end of the paid period or be revoked immediately, depending on the channel.
Data and account
Account data and any created content are usually retained unless the provider’s terms state otherwise.
Request clarification from support if you need account deletion or data removal after cancellation.
Will I get a refund?
Web purchases (funtemplates.in)
Refunds are generally not allowed once access or download links have been issued.
- Exceptions may be made at the company’s discretion for duplicate payments, technical failures, or similar cases.
- Requests for exceptions must be submitted within 7 days of purchase via email.
App Store / Google Play purchases
Refunds for purchases through mobile platforms are governed by the platform’s policies.
- Google Play typically allows refund requests within about 48 hours via its “Report a problem” process; after that, refunds may be at the developer’s discretion.
- Apple refunds follow Apple’s process; outcomes depend on Apple’s review and the developer’s policies. Unused trial time is often forfeited.
Funmatrix plans and pricing
Where to check pricing
Official pricing and plan details should be confirmed on the Funmatrix official purchase page or on the App Store / Google Play listing at the time of purchase.
Do not rely on third-party or legacy price listings; always verify current prices through the purchase channel.
Pricing notes
No definitive pricing in SGD is provided here. Pricing can vary by platform, region and time, and may be shown in the app store or during checkout.
If you need exact charges for a purchase, check your order receipt or the platform billing screen where you subscribed.
Your consumer rights in Singapore
Statutory rights
There is no explicit statutory cooling-off or 14-day refund right for digital services stated in Funmatrix terms.
General consumer protection laws in Singapore may offer limited recourse if a service is not as described or is defective, but rights for digital goods are more limited than for physical goods.
Practical steps in Singapore
If you cannot resolve the issue with the developer, consider contacting your payment provider (card issuer) for unauthorised charges or dispute assistance.
Gather documentation and escalate to consumer advice or protection bodies in Singapore if informal resolution fails.
Customer experiences
Negative reports
There are multiple public complaints alleging hidden charges, difficulty cancelling free trials, continued billing after cancellation, and trouble obtaining refunds.
Some third-party trust evaluations have rated the service poorly and flagged concerns about billing and support responsiveness.
Context and balance
Not all users will have the same experience; some issues arise from subscription handling via third-party platforms or misunderstandings about trial terms.
Always confirm the exact subscription source (website, Google Play, App Store) to follow the correct cancellation and refund route.
Documentation checklist
Before contacting support
- Order ID or transaction number from purchase confirmation.
- Receipt or payment confirmation showing date, amount and payment method.
- Screenshots of subscription settings, access links, or content delivery.
If you escalate or dispute
- Copies of all emails and chat logs with support, with timestamps.
- Bank or card statements showing the charge(s).
- A clear timeline of actions you took (purchase, cancellation attempts, support replies).
Common mistakes
Assuming automatic refunds
Many users assume cancelling immediately triggers an automatic refund; for Funmatrix web purchases refunds are not generally provided once access is issued.
Always read the refund policy and check whether a charge was for a trial that converts to a paid subscription.
Not checking where the subscription originates
Users sometimes try to cancel on the website when the subscription is managed by Google Play or the App Store - this delays cancellation and may result in additional charges.
Confirm whether billing came from the app store, Google Play, or a direct web transaction and follow that channel’s cancellation process.
Comparative recap
Quick comparison
Key notes
| Platform | Cancellation method | Refund possibility | Period |
|---|---|---|---|
| Web (funtemplates.in) | Contact developer support via email; self-cancellation generally not available after access is issued. | Rare; discretionary for duplicate payments or technical failures if requested within 7 days. | monthly / annual |
| App Store / Google Play | Cancel subscriptions in your App Store or Google Play account subscription settings. | Subject to platform policies (e.g., Google Play ~48-hour refund window; beyond that, developer discretion; Apple follows Apple process). | monthly / annual |
| Web direct purchases | No documented self-service cancellation; contact developer support by email. | At developer’s discretion; case-by-case handling. | monthly / annual |
After cancelling
Next steps to monitor
Keep proof of your cancellation action and monitor your card or account statement for any further charges for at least one billing cycle.
If you continue to be billed, contact the platform provider (App Store / Google Play) or your card issuer promptly to dispute unauthorized charges.
Escalation options
If the provider does not resolve the issue, consider filing a dispute with your bank or card issuer and seek consumer advice from Singapore consumer protection resources.
Maintain the documentation checklist when escalating to improve the chance of successful resolution.
Address
Cancellation address not found
No specific "cancellation address" or singular contact address was located publicly for Funmatrix in the available materials.
Do not rely on an assumed postal or cancellation address without confirmation from the official purchase confirmation or developer contact details.
Developer contact
Use the support or billing email shown on your order confirmation or on the platform listing to request cancellations or refunds.
If an email is not provided, use the support/contact option on the platform where you purchased (website checkout, App Store listing, or Google Play listing).