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Cancellation Gamban: Simple Process
What is Gamban
Overview
Gamban is a digital self‑exclusion tool that blocks access to online gambling sites and apps across devices.
It is designed to help people control gambling behaviour by preventing access to gambling content while the software is active.
Purpose
Gamban provides a cross‑device blocking layer and simple account controls for subscription management.
It is commonly used alongside other support measures for responsible gambling and recovery.
How to cancel Gamban
App Store (iOS)
- Open Settings on your iPhone or iPad and tap your name, then Subscriptions.
- Find Gamban in the Subscriptions list and choose Cancel Subscription.
- Important: Gamban cannot cancel App Store - billed subscriptions for you; deleting the app does not cancel the subscription.
Google Play (Android)
- Open the Google Play Store app and tap Menu (three lines) > Subscriptions.
- Select Gamban > Manage > Cancel subscription.
- Uninstalling Gamban does not cancel the subscription; you keep access until the end of the billing period.
Web (via Gamban account)
- Log into your Gamban account dashboard on the web.
- Go to Payment & Subscription and remove the payment method (click the red cross) to stop automatic renewal.
- Protection remains active until your licence expiry date after removing payment details.
What happens when you cancel
Access and expiry
When you cancel a subscription you retain access to Gamban until the end of your paid billing period or licence expiry.
Removing the app does not end billing for App Store or Google Play purchases; you must cancel via the store.
Billing and data
Stopping automatic renewal prevents future charges but does not retroactively delete past payment records from Gamban's billing logs.
Account and blocking settings normally remain intact until the licence expires or the account is terminated.
Will I get a refund?
General policy
There is no general right to a refund once download or installation of digital software has begun under Gamban’s EULA.
This aligns with the position that the 14‑day UK/EU cooling‑off right does not apply after digital content delivery starts.
Exceptions and process
- Refunds may be offered if Gamban terminates a licence for a serious breach, or supply is suspended for technical reasons.
- If a refund is agreed, it will be issued to your original payment method and processed within 14 days.
- Contact Gamban support if you believe you qualify for a refund or licence termination; remedies may include a pro rata refund minus reasonable compensation.
Gamban plans and pricing
Plans
Prices shown are based on Singapore App Store in‑app purchases and reflect Gamban’s standard plans.
Options include a monthly plan billed monthly and an annual plan billed yearly with a saving.
Notes
Prices match the USD‑based pricing shown on Gamban’s official site as of early 2026.
Verify current pricing in the App Store or on Gamban’s official pricing page before purchasing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly | S$3.48 | Monthly (monthly) | Gamban Blocking, Progress Monitoring, Layered Self‑Exclusion, Access To Resources, Exclusive Discounts, On‑Demand Technical Support |
| Annual | S$34.98 | Annual (annual) | Same as Monthly, billed yearly with ~15% savings |
Your consumer rights in Singapore
Cooling‑off rules
Singapore generally does not provide a statutory 14‑day cooling‑off right for digital services after download or installation begins.
Right to cancel is typically only available before download or installation of software begins.
Remedies and support
- If the software is faulty or the service is not provided, contact Gamban support first to seek a remedy.
- Where issues are not remedied within a reasonable time, you may request licence termination and possible refund for unused periods.
Customer experiences
Positive reports
Many users report Gamban is highly effective for controlling gambling and is valuable long‑term support.
Some reviews note effective blocking once the app is correctly installed and configured.
Negative reports
Frequent complaints include easy bypass or uninstallation on some devices, unintended app blocks, and occasional performance slowdowns.
Users also report slow customer support responses and instances where some gambling content is not fully blocked.
Documentation checklist
What to gather
- Proof of purchase (App Store or Google Play receipt or Gamban account invoice).
- Account email and licence details from your Gamban dashboard.
- Screenshots of errors or blocking problems if requesting support or refund.
How to present
- Include dates of purchase, device type, and the exact issue in your support message.
- If contacting a store (Apple/Google), include the store receipt ID and subscription details.
Common mistakes
Uninstalling instead of cancelling
Removing the app from your device does not cancel subscriptions purchased through the App Store or Google Play.
Always cancel via the store's subscription settings to avoid unexpected renewals.
Expecting automatic refunds
Assuming you will automatically receive a refund after cancelling is a common error.
Refunds are not automatic for digital downloads once installation has begun; request a refund only if exceptions apply.
Comparative recap
Quick comparison
The table below summarises cancellation routes, refund likelihood, and access after cancelling for each purchase method.
Key takeaways
Cancel via the original purchase channel to stop renewals. Web cancellations stop auto‑billing but keep protection until expiry.
Refunds are limited; seek support if you believe you qualify under the stated exceptions.
| Platform | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Cancel in device Settings > your name > Subscriptions | Not generally available after download/installation; exceptions possible | Access remains until end of billing period |
| Google Play | Cancel in Google Play Store > Subscriptions > Manage > Cancel | Not generally available after download/installation; exceptions possible | Access remains until end of billing period |
| Web (Gamban account) | Log into dashboard > Payment & Subscription > remove payment method | Possible in limited circumstances (suspension or licence termination) | Protection remains until licence expiry |
After cancelling
Further steps
Confirm cancellation in the store or your Gamban account and keep a copy of any confirmation email or receipt.
If you need technical help or believe a refund is due, contact Gamban support with your documentation.
Official links
Address
Head office
Enterprise House, Ocean Village, Southampton, England SO14 3XB, United Kingdom.
Notes
There is no public Singapore office address listed; Gamban appears to operate from the UK with a US office as an alternate contact point.
For account, billing or refund inquiries use the Gamban dashboard or the official links above.
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Gamban subscription on the App Store, open Settings on your iPhone or iPad, tap your name, then Subscriptions. Find Gamban in the list and choose Cancel Subscription. Remember, deleting the app does not cancel the subscription.
If you subscribed to Gamban through Google Play, open the Google Play Store app, tap Menu, then Subscriptions. Select Gamban, manage your subscription, and choose Cancel. Uninstalling the app will not cancel your subscription.
When you cancel your Gamban subscription, you will retain access until the end of your current billing period. Removing the app does not stop the billing; you must cancel through the store.
Generally, Gamban does not offer refunds once the software has been downloaded or installed. However, exceptions may apply if your license is terminated for a serious breach. Contact Gamban support for specific inquiries.
To stop automatic renewal for your Gamban subscription, log into your Gamban account dashboard on the web, go to Payment & Subscription, and remove your payment method. This will prevent future charges.