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Cancel GENCRAFT
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I hereby notify you of my decision to terminate the contract relating to the Gencraft service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gencraft: Easy Method
What is Gencraft
Overview
Gencraft is an AI-powered platform for creating art and images from prompts and styles. It offers free and paid subscription tiers and in-app purchases for features like model training and unlimited generation.
How it is delivered
Gencraft is available as a web service and as mobile apps distributed through the Apple App Store and Google Play Store. Billing can be handled by the platform you use to subscribe (Apple, Google, or Stripe on the web).
How to cancel Gencraft
On iOS (App Store)
- Open iPhone Settings → tap your Apple ID at the top → Subscriptions → select Gencraft → Cancel Subscription.
- Billing is managed by Apple; if you purchased via the App Store you must cancel via Apple. Gencraft cannot directly cancel App Store subscriptions for you.
On Android (Google Play)
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Gencraft → Cancel subscription.
- Billing is handled by Google Play; refunds or disputes for Play purchases go through Google.
On the Web (Gencraft website / Stripe)
- Log in at Gencraft’s website → Account Settings → Manage Plan → Cancel.
- Or use the Stripe billing portal link included in billing emails from Gencraft to manage or cancel your plan.
Optional formal cancellation
- You may send a formal cancellation letter (for proof) to the corporate address in Seattle, though this is not required to stop billing.
- For step-by-step guidance sourced from a cancellation walkthrough, see the Postclic summary: Postclic - Cancel Gencraft.
What happens when you cancel
Access and renewal
Cancelling stops future automatic renewals for the subscription after the current billing period ends. You typically retain access until the end of the paid period.
If you cancel an App Store or Google Play subscription, the store (Apple or Google) continues to manage access dates and renewals.
Account data
Cancellation generally does not automatically delete your account or uploaded content. Account data and settings may remain unless you explicitly request deletion.
To remove data, contact Gencraft support via the account or the billing email link; keep records of any deletion requests.
Will I get a refund?
Gencraft policy
Refunds are generally not provided once charges are processed. Gencraft’s publicly reported policies do not advertise a standard 14‑day cooling‑off or refund period.
App-store purchases follow the store’s refund rules; web payments follow the payment provider’s (Stripe) policies.
Exceptions and how to request
- Refunds may be considered only for billing errors, duplicate charges, or other demonstrable faults. These are exceptions, not the default.
- To request a refund: submit a support request via your purchase platform (Apple/Google) or reply/visit the billing email/Stripe portal if you paid on the web.
- Keep receipts, screenshots, and transaction IDs to support any refund claim.
Gencraft plans and pricing
Available plans (Singapore pricing)
| Plan | Price | Period | Features |
|---|---|---|---|
| Gencraft Starter Weekly | S$2.98 | Weekly | Entry-level weekly access |
| Gencraft Pro Weekly | S$6.98 | Weekly | Unlimited generation, advanced Pro features |
| Gencraft Starter Monthly | S$5.98 | Monthly | Entry-level monthly access |
| Gencraft Pro Monthly | S$14.98 | Monthly | Unlimited generation, advanced Pro features |
| Gencraft Custom Training | S$3.98 | One-time purchase | Train your own model |
| Train New Gencraft 3.0 Model | S$3.98 | One-time purchase | Training new Gencraft 3.0 model |
Notes
Prices reflect exact SGD listings as shown in Singapore App Store in 2025. In‑app prices and availability may change over time.
Weekly and monthly options exist; check the platform you use (App Store, Google Play, or web) for the exact charge applied to your account.
Your consumer rights in Singapore
Statutory context
Gencraft’s publicly available policies do not specify a 14‑day cooling‑off or statutory refund right for digital subscriptions. There is no explicit Singapore‑specific refund promise in their materials.
Digital goods/services often have different rules than physical goods; check your payment provider’s protections.
Practical options and dispute routes
- For App Store purchases, request a refund through Apple Support and include receipts and subscription details.
- For Google Play purchases, use Google Play’s refund/dispute process.
- For web/Stripe payments, contact your bank or card issuer to dispute unauthorized or erroneous charges if needed.
Customer experiences
Positive feedback
Some users have given high ratings and praise for ease of use and value. For example, a January 3, 2025 review rated Gencraft five stars and described it as easy to use and affordable.
Negative feedback
Trustpilot and other user reports include multiple complaints about billing issues, unexpected or overlapping charges, limited free downloads, image quality concerns, and refund denials.
For a sample of user reviews, see the Trustpilot page: Gencraft reviews on Trustpilot.
Documentation checklist
Essential items to gather
- Account email or username used with Gencraft.
- Purchase receipts and transaction IDs from Apple/Google/Stripe.
- Screenshots showing active subscription, charges, and billing dates.
- Subscription platform (App Store, Google Play, or Web) and date/time of purchase.
Support and dispute evidence
- Copies of any support messages, ticket numbers, and replies from Gencraft.
- Bank or card statements showing the specific charge if disputing with your bank.
Common mistakes
Cancelling the wrong account
Many users accidentally cancel or expect to cancel the wrong account when subscriptions were purchased while signed in as a guest or a different email. Verify the email and platform used to subscribe.
Always check which Apple ID or Google account processed the purchase before cancelling.
Assuming automatic refunds or instant termination
Believe that cancelling always triggers a refund is a common error. Cancellation usually prevents future renewals but does not reverse charges already processed.
Also, cancelling via Gencraft web does not cancel an App Store or Google Play subscription - those must be cancelled through the store.
Comparative recap
Quick comparison
| Platform | Cancellation method | Who handles billing | Refund likelihood | Period |
|---|---|---|---|---|
| iOS (App Store) | Settings → Apple ID → Subscriptions → Gencraft → Cancel | Apple | Handled by Apple; refunds via Apple Support (limited exceptions) | Weekly / Monthly |
| Android (Google Play) | Google Play → Profile → Payments & subscriptions → Gencraft → Cancel | Handled by Google; refunds via Google Play support (limited exceptions) | Weekly / Monthly | |
| Web (Gencraft / Stripe) | Account Settings → Manage Plan → Cancel or use Stripe billing portal link | Stripe / Gencraft | Generally not refunded; exceptions for billing errors or duplicates | Monthly / One-time |
Takeaway
Cancel through the same platform that billed you to ensure the subscription stops. For refunds, pursue the billing platform’s support first.
After cancelling
Follow-up steps
- Keep confirmation(s) of cancellation and any cancellation IDs or screenshots.
- Monitor your bank or card for any unexpected subsequent charges and be ready to dispute with your payment provider if needed.
Useful links
- Cancellation guide summary: Postclic - Cancel Gencraft
- User reviews and experiences: Trustpilot - Gencraft reviews
- Gencraft on Apple App Store (Singapore listing): Gencraft - App Store (SG)
Address
Corporate address
Gencraft, LLC - Corporate headquarters:
1201 2nd Avenue, 26th Floor, Seattle, Washington, 98101, United States.
Optional mailed cancellation
If you want documented proof beyond digital confirmations, you may send a certified letter to the corporate address above. This is optional and not required to stop billing.
For procedural references and cancellation walkthroughs, see: Postclic - Cancel Gencraft.