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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Getty Images service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Getty Images: Easy Method
What is Getty Images
Overview
Getty Images is a global provider of licensed visual content, including stock photos, videos, illustrations and licensed media tools such as the Getty AI Generator.
How customers typically use it
Individuals and businesses purchase single assets (à la carte), UltraPacks, or subscriptions to access and license content for commercial or editorial use.
How to cancel Getty Images
Cancel web direct (site) subscriptions
- Sign in to your Getty Images account on the website.
- Go to Account Settings or Subscriptions and locate Auto‑renewal or Subscription settings.
- Turn off Auto‑renewal to stop future billing; note subscriptions usually remain active until the end of the paid term.
Cancel subscriptions purchased via App Store or Google Play
- If you subscribed through Apple, open iOS Settings → your name → Subscriptions and cancel there.
- If you subscribed through Google Play, open Google Play → Subscriptions and cancel in the Play Store app.
- Getty Images cannot cancel purchases made through Apple or Google; you must use those platforms.
What happens when you cancel
Access after cancellation
If you cancel a web direct subscription, you typically retain access until the end of the current billing period. Downloads or generated content obtained during the term remain licensed.
Auto‑renewal and account data
Turning off auto‑renewal prevents future charges but does not delete your account or purchase history. Your account data and past licenses remain available per Getty Images policies.
Will I get a refund?
Refunds for à la carte and UltraPack orders
- Full refunds are possible within 30 days only if the licensed content was not used.
- After 30 days, or for usage fees and most subscriptions, refunds or credits are generally not available.
Refunds for subscriptions (web direct and platform purchases)
- Web direct subscriptions: refunds for subscription fees are generally not provided unless local law grants a withdrawal right (for example, a UK/EU 14‑day cooling‑off period where no content was downloaded/generated).
- App Store/Google Play: refund requests must follow Apple or Google refund processes and Getty Images cannot process those refunds directly.
Getty Images plans and pricing
Where to check official pricing
Getty Images publishes pricing in various currencies on its site; exact Singapore Dollar (SGD) pricing may not be shown publicly.
How to obtain Singapore pricing
- Contact Getty Images sales or support directly for quotes tailored to Singapore.
- See a third‑party summary for general plan types: Getty Images pricing summary.
Your consumer rights in Singapore
Relevant Singapore laws
Singapore’s Consumer Protection (Fair Trading) Act offers protections against misleading practices, unfair contract terms and non‑disclosures.
Practical steps and escalation
- Review how you purchased (direct site vs app store) and act quickly to request cancellations or refunds.
- If you are misled or unfairly charged, consider raising the issue with the Consumers Association of Singapore (CASE) and keep records of communications and receipts.
Customer experiences
Negative feedback summary
Public reviews show frequent complaints about misleading free trials, unexpected charges, refusal of refunds, and difficult cancellation flows.
Users report billing errors, hidden fees and poor customer support in multiple reviews.
Positive feedback and context
There are fewer notable positive reviews in aggregated sources; some users value the content library and asset quality despite billing concerns.
Regulatory actions in other countries (for example, ACCC action in Australia over cancellation fees) indicate consumer issues have been significant enough to prompt remediation elsewhere.
Documentation checklist
Essential items to gather before contacting support
- Order number or invoice ID
- Account email and username used to purchase
- Date of purchase and payment method
Useful supporting evidence
- Screenshots of billing, subscription pages, trial offers and any confirmation emails
- Records of downloads or generated content (to show whether content was used)
Common mistakes
Assuming you can cancel immediately for a full refund
Many users expect an immediate refund upon cancelling. For web direct subscriptions, cancellation usually stops future renewals but does not trigger a pro‑rata refund.
Using the wrong cancellation channel
Purchases via Apple or Google must be cancelled through those platforms; contacting Getty Images support will not cancel or refund App Store/Google Play subscriptions.
Comparative recap
Quick comparison of cancellation and refund handling
| Feature | Web direct (site) | App Store / Google Play |
|---|---|---|
| How to cancel | Turn off auto‑renewal in account settings on the Getty Images website. | Cancel via iOS Settings → Subscriptions or Google Play → Subscriptions. |
| Refund availability | Generally no subscription refunds; à la carte/UltraPack may be refundable within 30 days if unused. | Refunds handled by Apple/Google according to their policies; Getty cannot process them directly. |
| Control of renewal | User can turn off auto‑renewal on site. | User must cancel in the respective app store to stop renewals. |
| Where to request help | Getty Images account support and sales channels; keep documentation ready. | Apple or Google Play support for billing and refunds; Getty support cannot cancel these. |
After cancelling
Confirmations and follow‑up
- Save confirmation emails or screenshots that show auto‑renewal was turned off.
- Monitor your payment method for any unexpected post‑cancellation charges and contact support quickly if they occur.
Helpful links and resources
- Getty Images pricing summary: https://photutorial.com/getty-images-pricing/
- If you suspect unfair practices in Singapore, consider contacting the Consumers Association of Singapore (CASE) for guidance.
Address
Local office
Getty Images Singapore
1 Pickering Street, Level 8, Suite 8, Great Eastern Centre, Singapore 048659
Notes on contacting
Use your account email and order details when contacting support to speed up resolution.
Keep records of all communications and receipts in case you need to escalate to CASE or another consumer protection body.