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Cancellation service #1 in Singapore
Cancellation Goandfind: Easy Method
What is Goandfind
Service overview
Goandfind is a subscription service that connects users with a community of finders to help locate lost items or devices.
The service operates via a website and mobile apps and uses recurring billing for active subscriptions.
How it is typically used
Users can start with a short trial or one-off access and then may be moved to a recurring plan if not cancelled in time.
Interactions include posting items, receiving responses from finders, and managing the subscription through the website or app stores.
How to cancel Goandfind
Via official website (direct unsubscribe)
Goandfind provides an "Unsubscribe" link on their official website where you can enter your email to stop renewal and charges.
- Visit the official site and find the "Unsubscribe" or similar link.
- Enter the email address used for the subscription and follow the on-screen confirmation to stop renewals.
- Keep any confirmation message or screenshot as proof of cancellation.
On iPhone (App Store subscription)
Cancel App Store subscriptions directly through your iPhone settings; this prevents future renewals managed by Apple.
- Open Settings on your iPhone.
- Tap your Apple ID > Subscriptions, select the Goandfind subscription, then tap "Cancel Subscription".
- Save any cancellation confirmation or screenshot from Apple for records.
On Android (Google Play subscription)
Cancel Play Store subscriptions through the Google Play app to stop future charges billed via Google.
- Open Google Play Store and tap your avatar.
- Go to Payments & Subscriptions > Subscriptions, select Goandfind, and follow prompts to cancel.
- Keep the cancellation confirmation email or screenshot from Google Play as evidence.
What happens when you cancel
Access and renewal
Cancelling prevents future automatic renewals but usually does not automatically refund past charges.
Access to paid features commonly continues until the end of the already-paid billing period.
Data and account
Your account and posted items may remain accessible depending on Goandfind's data retention policies.
Request account deletion or data removal directly if you want Goandfind to remove your personal information.
Will I get a refund?
Official policy and common outcomes
User reports indicate Goandfind often refuses refunds, citing that a 14‑day refund window has expired or contract terms apply.
Refunds appear to be uncommon based on reported customer experiences, especially after a trial-to-subscription transition.
Exceptions and disputing charges
- If you believe you were misled or charged without consent, you may dispute the charge with your payment provider (bank, card issuer, Apple, or Google).
- If there are signs of misleading disclosure or unfair trading practices, you can lodge a complaint with Singapore consumer bodies such as CASE or pursue a chargeback through your bank.
- Keep all receipts, screenshots, and communication to support any refund or dispute claim.
Goandfind plans and pricing
Where to check current pricing
Always check Goandfind's official website for the latest pricing and plan details before subscribing.
Do not rely on third-party summaries for up-to-date fees; official listings are authoritative.
Reported pricing notes
Some public reports note a small paid trial followed by a recurring monthly fee in EUR, but pricing can change and should be verified on the official site.
Do not assume currency conversion or local pricing; confirm costs and billing frequency before accepting any trial offer.
Your consumer rights in Singapore
Cooling-off and legal context
Singapore's Consumer Protection (Fair Trading) Act protects against misleading practices, but digital subscriptions do not automatically have a universal cooling-off period.
Contract terms such as a 14‑day refund limit may be enforceable, but they cannot lawfully hide or misrepresent key terms.
How to escalate if you have a problem
- Contact your payment provider to report unauthorized or disputed charges and request a chargeback if applicable.
- Lodge a complaint with the Consumers Association of Singapore (CASE) if you suspect unfair trading or misleading conduct.
- Retain documentation - receipts, screenshots of terms, and cancellation confirmations - to support your complaint.
Customer experiences
Summary of negative reports
Multiple reviewers report unexpected automatic charges (after a small trial), difficulty cancelling, and refusal to refund.
Trustpilot and other review platforms contain numerous complaints warning of unwanted subscriptions and poor support.
Balanced perspective
Not every subscriber will have the same outcome; some users cancel successfully via their app store or the website without dispute.
Outcomes often depend on timing, evidence of consent, and where the subscription was purchased (website vs app store).
Documentation checklist
Essential items to collect
- Subscription receipt or order confirmation (email from Goandfind, Apple, or Google Play).
- Screenshots of the trial offer, pricing disclosure, and terms at the time you subscribed.
- Cancellation confirmation screenshot or email showing date and method used.
Supporting evidence for disputes
- Bank or card statements showing the charge(s) in question.
- Copies of any communication with Goandfind support (emails, in-app messages).
- App store order ID or Google Play purchase token where applicable.
Common mistakes
Assuming an uninstall cancels the subscription
Uninstalling the app does not cancel a subscription. Platform subscriptions (Apple/Google) must be cancelled through the store settings.
Failing to cancel in the store before the trial ends is a frequent cause of unexpected charges.
Waiting too long to act or not keeping proof
Delaying cancellation after a trial ends often results in automatic renewal and billed amounts that providers may refuse to refund.
Not saving receipts, screenshots, or cancellation confirmations weakens your ability to dispute charges later.
Comparative recap
Quick comparison
Summary table
| Method | Period | Refund likelihood | Ease of cancellation |
|---|---|---|---|
| Official website (Unsubscribe link) | Trial then monthly | Low (user reports of denials) | Easy - immediate stop reported |
| App Store (iOS) | monthly | Low (refunds commonly refused) | Easy - cancel via Apple ID > Subscriptions |
| Google Play (Android) | monthly | Low (refunds commonly refused) | Easy - cancel via Google Play > Subscriptions |
After cancelling
What to do next
Save the cancellation confirmation and monitor your bank or card statements for future charges.
If you are charged after cancellation, contact the payment provider immediately to request reversal or a chargeback.
Useful links
Address
Company address
Listed contact address (from available records): 500 Yale Ave N, Seattle, Washington, 98109, US.
Use this address for reference when documenting correspondence or formal letters, but confirm current company contact details through official channels.
Local consumer help
In Singapore, contact your bank or card issuer first to dispute unauthorized charges.
You can also lodge a complaint with the Consumers Association of Singapore (CASE) if you believe you were misled or unfairly treated.
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Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.