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Cancellation service #1 in Singapore
Goodnovel is a digital reading platform offering original novels across genres, with a mix of free chapters and paid premium content. Readers can purchase coins or subscribe to access additional chapters.
Goodnovel is operated by New Reading Technology Pte Ltd in Singapore and is governed by Singapore law and the service terms. Disputes may be subject to binding arbitration under SIAC rules.
Cancelling typically stops automatic renewal but does not always remove already-purchased coins or chapters immediately.
Access to paid content often continues until the end of the current billing cycle when cancelled via app stores.
Account data (reading progress, purchased coins) may remain unless you request account deletion. Contact support if you need data removed.
If you request account deletion, confirm the effect on purchased coins and reading history before proceeding.
Goodnovel’s terms state direct purchases from the site are generally non-refundable. No explicit 14-day cooling-off period is provided in the terms.
Check the official terms for the latest policy: Goodnovel Terms.
Purchases made through Apple App Store or Google Play must follow Apple’s or Google Play’s refund procedures; Goodnovel does not process those refunds.
If you purchased via App Store or Google Play, request a refund through Apple or Google’s official channels.
Goodnovel’s pricing and subscription offers can change; always verify current prices on the official website or in the app store listing.
Do not rely on third-party summaries for price accuracy - use the site or in-app screens for exact rates and offers.
Promotions, trial offers, and subscription types may vary by region and platform. Confirm the duration and renewal terms before purchasing.
If unsure, take screenshots of the offer and terms at the time of purchase for reference.
Goodnovel is operated in Singapore and governed by Singapore law. Its registered office is in Singapore and disputes may be subject to SIAC arbitration per the terms.
Know that contractual terms in the user agreement may include mandatory arbitration clauses and governed-law provisions.
Some security assessments rate Goodnovel as a known/vetted site with low risk for phishing or malware.
Users do read and enjoy content on the platform; many titles are available in multiple genres.
Public reviews frequently mention concerns about high per-chapter costs, a subscription model that unlocks limited chapters rather than full novels, and missing purchased coins.
Other reported problems include difficulty obtaining refunds, unexpected recurring charges, account bans, and support response delays.
Many users expect instant termination but cancellations via app stores commonly keep access until the billing period ends.
Always check the subscription end date in your App Store or Google Play account after cancelling.
Users sometimes fail to keep receipts or screenshots, making disputes harder to resolve.
Capture transaction IDs and offer screens at the time of purchase, and save any support correspondence.
| Platform | Cancellation method | Refund source | after cancel | Period |
|---|---|---|---|---|
| App Store (iOS) | Settings → Your name → Subscriptions → Goodnovel → cancel | Apple/App Store | Access typically until end of billing cycle | monthly / annual |
| Google Play (Android) | Play Store → Profile → Payments & subscriptions → Subscriptions → Goodnovel → cancel | Google Play | Access typically until end of billing cycle | monthly / annual |
| Web (Goodnovel direct) | goodnovel.com → Account Settings → Subscription → cancel; or email [email protected] | Goodnovel (direct purchases generally non-refundable) | Auto-renewal stops; coins/access usually remain unless account deleted | monthly / annual |
Verify your subscription status in the App Store, Google Play, or Goodnovel account page and keep a screenshot of the cancelled status.
Monitor bank or card statements for unexpected charges and act quickly if a renewal occurs after cancellation.
New Reading Technology Pte Ltd (Goodnovel) - 8 Burn Road #04-04 Trivex, Singapore 369977.
Use the above address for formal correspondence and retain proof of posting if sending documents by mail.
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Written by Eugene Chong
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.