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Cancel HELLOTALK
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I hereby notify you of my decision to terminate the contract relating to the Hellotalk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hellotalk: Easy Method
What is Hellotalk
Overview
HelloTalk is a language-exchange mobile app that connects users for text, voice and video practice with native speakers around the world.
It offers a free tier plus paid VIP/Pro subscriptions and in-app HT Coins for extra features and currencies.
Key features
Core features include language chat, corrections, voice notes, and search filters to find partners by language and interests.
Paid plans provide additional features such as unlimited translations, advanced search, and VIP-only options.
How to cancel Hellotalk
iOS (App Store) cancellation
- Open Settings on your iPhone or iPad.
- Tap your name (Apple ID) → Subscriptions → HelloTalk.
- Tap Cancel Subscription and confirm the cancellation.
Android (Google Play) cancellation
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions → HelloTalk.
- Tap Cancel subscription and follow the prompts.
Direct / web and in-app cancellation
- If you purchased via HelloTalk’s website or directly in-app (non-store flow), contact HelloTalk support to stop auto-renewal.
- Use the in-app account settings where available to turn off auto-renewal or submit a request to support (e.g., support@hellotalk.com).
What happens when you cancel
Access after cancellation
Cancelling stops future auto-renewals but does not immediately remove access to paid features.
You retain VIP/Pro access until the end of the current billing period you already paid for.
Billing and renewals
After cancellation your subscription will not renew at the next billing date and no further charges will be made.
Ensure you cancel before the renewal date to avoid the next period charge.
Account and data
Cancelling a paid subscription does not necessarily delete your HelloTalk account or chat data.
If you want account deletion, request it separately via HelloTalk support or in-app settings.
Will I get a refund?
General policy
No refund is provided for fees already paid for the current subscription period; you keep access until that period ends.
HelloTalk’s direct-purchase refunds are subject to its terms and are not guaranteed automatically.
App Store and Google Play purchases
- Purchases made via Apple App Store or Google Play follow those stores’ refund policies.
- HelloTalk does not control refunds for store purchases and cannot guarantee them; request refunds through Apple or Google where applicable.
Direct purchases from HelloTalk
- If you paid directly on HelloTalk’s website, refund requests are handled under HelloTalk’s direct-purchase terms.
- Contact support (for example, support@hellotalk.com) to request a refund; expect review against their policy.
Hellotalk plans and pricing
Subscription and coin offers
The table below lists VIP/Pro subscription options and HT Coin packages for the Singapore App Store listing.
Prices reflect the Singapore-region iOS listing as of early 2026.
| Plan | Price | Period |
|---|---|---|
| VIP Monthly | S$13.98 | Monthly |
| Pro Membership (3-Month) | S$34.98 | 3 Months |
| VIP Annual | S$88.98 | Annual |
| VIP (Free Trial / One-time) | S$13.98 | Trial / One-time |
| 64 HT Coins | S$1.48 | One-time |
| 324 HT Coins | S$6.98 | One-time |
| 649 HT Coins | S$14.98 | One-time |
| 3249 HT Coins | S$69.98 | One-time |
Notes
‘VIP (Free Trial / One-time)’ appears twice on the App Store listing and likely refers to the same trial or one-time offer.
Always check the price shown at the point of purchase for the most current amount.
Your consumer rights in Singapore
Relevant law
Digital content and subscription services in Singapore are subject to the Consumer Protection (Fair Trading) Act (CPFTA).
However, subscription refunds and cancellations typically follow the platform (App Store / Google Play) or the service’s direct terms.
Practical steps and limitations
- There is no mandatory 14-day automatic cooling-off refund for digital subscription services under Singapore law.
- Keep proof of purchase, cancellation confirmations, and any communication if you need to escalate disputes.
- If a store purchase is disputed, follow Apple or Google’s dispute/refund process first, then contact HelloTalk if needed.
Customer experiences
Positive reports
Some users report HelloTalk is useful for real conversation practice and language exchange with native speakers.
Many appreciate the community features and correction tools for learning.
Common complaints
Several users report account bans or deletions without a clear explanation and loss of subscription access as a result.
Other frequent complaints include difficulty managing or cancelling VIP/Pro features and encountering fake profiles, harassment, or moderation issues.
Documentation checklist
What to keep
- Proof of purchase / receipt showing the plan name, date and amount charged.
- Subscription confirmation emails or screenshots of the subscription page in your App Store / Google Play account.
- Cancellation confirmation screenshots or emails (date-stamped).
When to contact support
- If you purchased directly from HelloTalk and need to stop auto-renewal or request a refund, contact support (support@hellotalk.com).
- If a store refund is needed, follow Apple or Google store procedures first, then provide those records to HelloTalk if required.
Common mistakes
Cancelling in the wrong place
Example: Cancelling from the HelloTalk app without cancelling the App Store/Play Store subscription will not stop store charges.
Always cancel subscriptions in the same platform where you purchased them (Apple ID, Google Play, or HelloTalk website).
Assuming automatic refunds
Example: Many users expect immediate refunds after cancelling but fees already paid for the current period are usually non-refundable.
Do not assume account deletion automatically issues a refund; request one explicitly if you believe you qualify.
Comparative recap
At-a-glance comparison
| Method | How to cancel | Refund likelihood | Support |
|---|---|---|---|
| App Store (iOS) | Cancel via Settings → Apple ID → Subscriptions → HelloTalk | Refund via Apple policy (not guaranteed by HelloTalk) | Contact Apple for store refunds; HelloTalk can help with account issues |
| Google Play (Android) | Cancel via Play Store → Profile → Payments & subscriptions → Subscriptions | Refund via Google Play policy (subject to Google) | Contact Google for refunds; HelloTalk for account problems |
| Direct / Website | Contact HelloTalk support or use in-app settings to stop auto-renewal | Subject to HelloTalk’s direct-purchase terms; not automatically granted | Contact HelloTalk support (support@hellotalk.com) |
Recommendations
Cancel in the same store you used to subscribe to avoid continued billing or confusion.
Keep records and contact the relevant store or HelloTalk support depending on where you purchased the subscription.
After cancelling
What to check next
- Confirm you received a cancellation confirmation from Apple, Google, or HelloTalk.
- Verify the subscription status in your Apple ID / Google Play / HelloTalk account to ensure it shows cancelled.
Useful links
Review HelloTalk’s terms for service and purchase policies: HelloTalk Terms of Service.
For a step-by-step external cancellation guide see Postclic’s instructions: How to cancel HelloTalk (Postclic).
To read user feedback and reported issues, see community reviews: HelloTalk on Trustpilot.
Address
Company address
500 Yale Ave N, Seattle, Washington, 98109 US
Support contact
For direct support or refund requests (direct purchases) contact HelloTalk support, for example support@hellotalk.com.
For store purchase disputes, use Apple or Google Play’s support and refund channels first, then notify HelloTalk if you need further assistance.