Cancellation Hiatus: Easy Method

What is Hiatus

Overview

Hiatus is a financial management app that helps users track, negotiate, and cancel subscriptions and manage bills.

The app analyses recurring payments, identifies forgotten services, and offers tools to reduce costs.

Primary functions

Features include subscription detection, bill negotiation assistance, and payment tracking across accounts.

Hiatus offers free features and paid Premium tiers for advanced tools and concierge services.

How to cancel Hiatus

Cancel inside the Hiatus app

• Open the Hiatus app and go to Dashboard → Account icon → Settings → Cancel Subscription.
• If you pay via ACH, cancel at least 3 business days before the next billing date to avoid the next debit.
• You retain access until the end of the current paid period after cancellation.
• See Hiatus returns and cancellation details: Hiatus returns & info.

Cancel by email or in-app chatbot

• Send a cancellation request to [email protected] or use the in-app chatbot.
• Keep records of your request (screenshots, timestamps, confirmation messages).
• Refer to Hiatus guidance for additional details: Hiatus returns & info.

Cancel via Apple or Google

• If you subscribed through the App Store or Google Play, manage or cancel the subscription in your Apple or Google account settings directly.
• Hiatus cannot cancel App Store or Google Play subscriptions on your behalf; use your device account to stop renewals.
• See Hiatus terms for platform-specific notes: Hiatus terms of service.

What happens when you cancel

Access and service period

After cancellation you generally retain access to Premium features until the end of the current paid period.

For ACH payments, ensure cancellation at least 3 business days before billing to avoid the next debit.

Renewals and future billing

Once cancelled, future automatic renewals should stop but verify your App Store / Google Play subscription status if applicable.

If you see unexpected charges after cancellation, keep all records and contact support promptly.

Data and account retention

Hiatus may retain account data according to its policies; review account settings and privacy notices for deletion or export options.

Request specific data actions via support channels if you want account data removed.

Will I get a refund?

Standard refund policy

Hiatus states that monthly subscription fees are non-refundable unless local law requires otherwise.

Refunds may be granted at Hiatus’s discretion; they are not automatic.

Exceptions and how to request

• If local consumer law requires a refund, Hiatus will comply - check Singapore rules below.
• To request a refund, contact support via the in-app chatbot or [email protected] and keep copies of communications.
• Hiatus guidance: Hiatus returns & info.

Cooling-off period

Hiatus does not state an explicit 14-day cooling-off period; refunds are based on law and company discretion.

If you believe you are entitled to a cooling-off refund under Singapore law, include that in your support request.

Hiatus plans and pricing

Pricing table

Notes on pricing

Prices shown reflect Singapore App Store listings as of early 2026 and may vary by promotion or region.

Multiple tiers likely represent promotional, regional, or different feature bundles - verify in-app before purchase.

Your consumer rights in Singapore

General protections

Singapore consumer protection law may grant rights not overridden by Hiatus’s non-refundable policy.

Digital subscription refunds or cooling-off rights depend on the particulars of Singapore legislation and contract terms.

Practical advice for Singapore users

• Check whether a cooling-off or refund right applies to your purchase under Singapore law.
• Cancel ACH-linked subscriptions at least 3 business days before the billing date to avoid debits.
• Keep records to support any dispute or refund claim with your bank or platform provider.

Where to seek help

If you cannot resolve charges, consider contacting your payment provider (bank, Apple, Google) and keeping a record of all contacts.

For unresolved consumer law questions, consult Singapore consumer protection resources or legal advice.

Customer experiences

Positive feedback

Users report the app is intuitive, helps negotiate lower bills, and consolidates subscriptions effectively.

Some reviewers cited significant savings such as reducing large telecom bills and finding forgotten subscriptions.

Negative feedback

Several users complain of being charged after cancellation attempts, unexpected or repeated charges, and difficulty cancelling.

Other criticisms include slow or poor customer support, unclear billing, and occasional inaccuracies in tracking subscriptions.

Balanced takeaway

Hiatus can deliver savings and convenience, but users should monitor billing closely and keep cancellation records.

Confirm the subscription source (in-app, App Store, Google Play) to choose the correct cancellation route.

Documentation checklist

Essential items to save

• Subscription confirmation emails and receipts.
• Screenshots of account settings showing cancellation attempts or confirmation screens.
• Copies of messages with support or chatbot transcripts.

Optional but helpful items

• Bank or card statements showing charges and dates.
• App Store or Google Play subscription management screenshots if applicable.
• Any negotiation or refund responses from Hiatus.

Common mistakes

Wrong cancellation channel

Example: cancelling in the Hiatus app when you subscribed through the App Store - this will not stop App Store renewals.

Always check whether the subscription is billed via Apple, Google, or directly through Hiatus.

Not allowing for ACH timing

Example: requesting ACH cancellation less than 3 business days before billing can result in another debit.

Plan ahead for banking processing times to avoid unexpected charges.

Poor record keeping

Example: losing chat transcripts or emails makes disputes harder to prove and resolve.

Save receipts, confirmation messages, and timestamps for any cancellation or refund requests.

Comparative recap

Quick comparison

After cancelling

Verify cancellation

• Check your Hiatus account status and any confirmation email or message.
• Verify App Store or Google Play subscriptions if you used those platforms to subscribe.

Useful links

• Hiatus returns & cancellation info
• Hiatus terms of service
• Hiatus on the Singapore App Store

Escalation steps

If you continue to see charges after cancelling, contact your bank or card issuer to dispute the charge and provide the documentation checklist above.

If needed, consider seeking consumer advice or legal guidance in Singapore for unresolved disputes.

Address

Company headquarters

Hiatus Inc. headquarters: 1515 Mockingbird Lane, Floor 4, Charlotte, North Carolina 28209, United States.

Local presence

No Singapore office was identified in the available sources; use the support channels listed above for account issues.

For platform-specific cancellations (Apple/Google) manage subscriptions via your device settings.