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Cancel HIATUS
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Hiatus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hiatus: Easy Method
What is Hiatus
Overview
Hiatus is a financial management app that helps users track, negotiate, and cancel subscriptions and manage bills.
The app analyses recurring payments, identifies forgotten services, and offers tools to reduce costs.
Primary functions
Features include subscription detection, bill negotiation assistance, and payment tracking across accounts.
Hiatus offers free features and paid Premium tiers for advanced tools and concierge services.
How to cancel Hiatus
Cancel inside the Hiatus app
- Open the Hiatus app and go to Dashboard → Account icon → Settings → Cancel Subscription.
- If you pay via ACH, cancel at least 3 business days before the next billing date to avoid the next debit.
- You retain access until the end of the current paid period after cancellation.
- See Hiatus returns and cancellation details: Hiatus returns & info.
Cancel by email or in-app chatbot
- Send a cancellation request to support@hiatusapp.com or use the in-app chatbot.
- Keep records of your request (screenshots, timestamps, confirmation messages).
- Refer to Hiatus guidance for additional details: Hiatus returns & info.
Cancel via Apple or Google
- If you subscribed through the App Store or Google Play, manage or cancel the subscription in your Apple or Google account settings directly.
- Hiatus cannot cancel App Store or Google Play subscriptions on your behalf; use your device account to stop renewals.
- See Hiatus terms for platform-specific notes: Hiatus terms of service.
What happens when you cancel
Access and service period
After cancellation you generally retain access to Premium features until the end of the current paid period.
For ACH payments, ensure cancellation at least 3 business days before billing to avoid the next debit.
Renewals and future billing
Once cancelled, future automatic renewals should stop but verify your App Store / Google Play subscription status if applicable.
If you see unexpected charges after cancellation, keep all records and contact support promptly.
Data and account retention
Hiatus may retain account data according to its policies; review account settings and privacy notices for deletion or export options.
Request specific data actions via support channels if you want account data removed.
Will I get a refund?
Standard refund policy
Hiatus states that monthly subscription fees are non-refundable unless local law requires otherwise.
Refunds may be granted at Hiatus’s discretion; they are not automatic.
Exceptions and how to request
- If local consumer law requires a refund, Hiatus will comply - check Singapore rules below.
- To request a refund, contact support via the in-app chatbot or support@hiatusapp.com and keep copies of communications.
- Hiatus guidance: Hiatus returns & info.
Cooling-off period
Hiatus does not state an explicit 14-day cooling-off period; refunds are based on law and company discretion.
If you believe you are entitled to a cooling-off refund under Singapore law, include that in your support request.
Hiatus plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Hiatus Premium Monthly (tier 1) | S$30.98 | monthly | Premium access to all app features |
| Hiatus Premium Monthly (tier 2) | S$20.98 | monthly | Premium access to all app features |
| Hiatus Premium Monthly (tier 3) | S$13.98 | monthly | Premium access to all app features |
| Hiatus Premium Yearly (tier 1) | S$69.98 | annual | Premium access to all app features |
| Hiatus Premium Yearly (tier 2) | S$88.98 | annual | Premium access to all app features |
| Hiatus Premium Yearly (tier 3) | S$52.98 | annual | Premium access to all app features |
Notes on pricing
Prices shown reflect Singapore App Store listings as of early 2026 and may vary by promotion or region.
Multiple tiers likely represent promotional, regional, or different feature bundles - verify in-app before purchase.
Your consumer rights in Singapore
General protections
Singapore consumer protection law may grant rights not overridden by Hiatus’s non-refundable policy.
Digital subscription refunds or cooling-off rights depend on the particulars of Singapore legislation and contract terms.
Practical advice for Singapore users
- Check whether a cooling-off or refund right applies to your purchase under Singapore law.
- Cancel ACH-linked subscriptions at least 3 business days before the billing date to avoid debits.
- Keep records to support any dispute or refund claim with your bank or platform provider.
Where to seek help
If you cannot resolve charges, consider contacting your payment provider (bank, Apple, Google) and keeping a record of all contacts.
For unresolved consumer law questions, consult Singapore consumer protection resources or legal advice.
Customer experiences
Positive feedback
Users report the app is intuitive, helps negotiate lower bills, and consolidates subscriptions effectively.
Some reviewers cited significant savings such as reducing large telecom bills and finding forgotten subscriptions.
Negative feedback
Several users complain of being charged after cancellation attempts, unexpected or repeated charges, and difficulty cancelling.
Other criticisms include slow or poor customer support, unclear billing, and occasional inaccuracies in tracking subscriptions.
Balanced takeaway
Hiatus can deliver savings and convenience, but users should monitor billing closely and keep cancellation records.
Confirm the subscription source (in-app, App Store, Google Play) to choose the correct cancellation route.
Documentation checklist
Essential items to save
- Subscription confirmation emails and receipts.
- Screenshots of account settings showing cancellation attempts or confirmation screens.
- Copies of messages with support or chatbot transcripts.
Optional but helpful items
- Bank or card statements showing charges and dates.
- App Store or Google Play subscription management screenshots if applicable.
- Any negotiation or refund responses from Hiatus.
Common mistakes
Wrong cancellation channel
Example: cancelling in the Hiatus app when you subscribed through the App Store - this will not stop App Store renewals.
Always check whether the subscription is billed via Apple, Google, or directly through Hiatus.
Not allowing for ACH timing
Example: requesting ACH cancellation less than 3 business days before billing can result in another debit.
Plan ahead for banking processing times to avoid unexpected charges.
Poor record keeping
Example: losing chat transcripts or emails makes disputes harder to prove and resolve.
Save receipts, confirmation messages, and timestamps for any cancellation or refund requests.
Comparative recap
Quick comparison
| Method | Ease | Refund likelihood | Access after cancel | Notes |
|---|---|---|---|---|
| In-app (Dashboard → Account → Settings) | High | Low (company policy: non-refundable) | Yes, until period end | Cancel directly; see Hiatus returns page. |
| Email or in-app chatbot (support@hiatusapp.com) | Medium | Possible (at discretion or if law requires) | Yes, until period end | Keep records of correspondence. |
| App Store / Google Play | Medium - High | Determined by platform policies | Yes, until period end | Manage via your Apple/Google account; Hiatus cannot cancel these. |
After cancelling
Verify cancellation
- Check your Hiatus account status and any confirmation email or message.
- Verify App Store or Google Play subscriptions if you used those platforms to subscribe.
Useful links
Escalation steps
If you continue to see charges after cancelling, contact your bank or card issuer to dispute the charge and provide the documentation checklist above.
If needed, consider seeking consumer advice or legal guidance in Singapore for unresolved disputes.
Address
Company headquarters
Hiatus Inc. headquarters: 1515 Mockingbird Lane, Floor 4, Charlotte, North Carolina 28209, United States.
Local presence
No Singapore office was identified in the available sources; use the support channels listed above for account issues.
For platform-specific cancellations (Apple/Google) manage subscriptions via your device settings.