Cancellation Hint: Easy Method

What is Hint

Overview

Hint is a subscription-based app that provides personalised health and diet plans, menstrual and fertility tracking, and consultation features.

The service is delivered via in-app purchases and recurring subscriptions managed either through Hint’s web portal or platform app stores.

Key functionalities

Features include automated diet plans, premium consultations, and pro-level personalised plans depending on the purchased tier.

Subscriptions and purchases unlock features for the purchased period; management depends on the store used for payment.

How to cancel Hint

Cancel via the Hint web portal

• Go to the Hint Cancellation Portal and log in with your email and confirmation code.
• Follow the portal prompts to cancel - this stops future billing but preserves access until the paid period ends.
• Official reference: Hint cancellation portal.

Cancel via mobile app stores

• iOS (App Store): Open Settings → Subscriptions → Hint and cancel there. Deleting the app will not cancel an App Store subscription.
• Android (Google Play): Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → Hint and cancel there. Deleting the app will not cancel Google Play billing.

What happens when you cancel

Billing and renewal

Cancellation stops future recurring charges; you will not be billed again after the current paid period ends.

There are no partial-period (prorated) refunds once a billing period has begun.

Access and data

You keep access to premium features until the end of your paid period after cancellation.

Account data and settings remain with your account unless you delete the account separately, per Hint’s terms.

Will I get a refund?

General refund stance

Hint generally maintains a no-refund policy as stated in its EULA; refunds are exceptions rather than the rule.

Standard cancel-after-renewal or unused-time requests are typically not eligible for refunds.

Refund exceptions and conditions

• First-time trial users: eligible for a full refund within 30 days if you have not previously received a trial refund and there is no Terms of Service violation.
• Service unavailability: documented downtime exceeding 24 consecutive hours (excluding scheduled maintenance or force majeure) may qualify for refund consideration.
• Technical issues: refunds possible if verified platform bugs prevented access to core features and you reported the issue within 30 days.
• Billing errors: duplicate charges, incorrect amounts, or unauthorised transactions may be refunded after verification.
• Non-refundable cases: partial or unused subscription time, plan downgrades, maintenance-related downtime, change of mind, or failure to cancel before renewal are not eligible.

For full details, see Hint’s refund policy: Hint refund policy.

Hint plans and pricing

Pricing table

Notes on prices

All prices reflect in-app purchase options available in the Singapore App Store and are shown in S$.

Prices and plans are exact as listed in Hint’s public pricing options and may change over time.

Your consumer rights in Singapore

General rights

Under Singapore’s Consumer Protection (Fair Trading) Act, digital service providers must disclose key contract terms clearly, including cancellation and auto-renewal terms.

Misleading omissions or unclear auto-renewal disclosures may be considered unfair trade practices.

How it applies to Hint

• If a subscription was sold with misleading information or non-disclosure of auto-renewal, you may have grounds to request a refund under Singapore law.
• Hint’s stated no-refund policy does not automatically override consumer protections; exceptions may apply where representations were misleading.

Consider contacting consumer protection authorities or seeking advice if you believe an unfair practice occurred.

Customer experiences

Positive reports

• Some users eventually received refunds and considered the issue resolved.
• Some users praised customer service responsiveness in resolving technical glitches.

Negative reports

• Many complaints concern unexpected charges, perceived lack of transparency, and small trial charges that convert into larger recurring fees.
• Numerous users report difficulty obtaining refunds and occasional reports of subscriptions continuing after attempted cancellation.

Public reviews vary; use documented records when communicating with support to improve resolution chances.

Documentation checklist

What to gather before contacting support

• Account email and confirmation code (if cancelling via the web portal).
• Platform used for purchase (App Store, Google Play, or Hint web) and date of charge(s).
• Receipts, bank or card statements showing the charge, and screenshots of subscriptions or billing.

Additional useful items

• Ticket or case numbers from prior support interactions.
• Any error messages or screenshots demonstrating technical issues or downtime.

Common mistakes

Deleting the app instead of cancelling

Many users delete the app and assume the subscription is cancelled; this does not stop App Store or Google Play billing.

Always cancel the subscription from the store’s subscription management screen or the Hint Cancellation Portal.

Expecting prorated refunds or immediate closures

Expecting a partial refund for unused time is common but typically not granted by Hint; policies state no prorated refunds.

Also avoid waiting until after an automatic renewal to cancel if you want to prevent the next charge.

Comparative recap

Quick platform comparison

Key takeaways

• Always cancel in the same place you purchased the subscription (web, Apple, or Google Play).
• Keep receipts and timestamps to support refund requests or disputes.

After cancelling

Next steps

Keep confirmation emails or screenshots showing successful cancellation and note the end date of your paid period.

Monitor your bank or card statement for any unexpected charges after cancellation and retain evidence if you need to dispute.

Helpful links

• Cancel subscription - Hint help
• Refund policy - Hint help

Address

Corporate contact (provided in public materials)

Hint America Inc - 2093 Philadelphia Pike #3129, Claymont, DE 19703, United States.

Alternate company address listed in public materials: 149 New Montgomery Street, 4th Floor, San Francisco, CA 94105, United States.

How to use the address

Use these addresses only for formal correspondence or legal notices; support and cancellations are handled primarily online via the help pages linked above.

For refund or dispute escalation from Singapore, include purchase receipts, account email, and a clear timeline when contacting support or local consumer authorities.